Starbucks - Problems with Online Top Ups
Jun 6, 2014, 11:57 am
#16
Suspended
Join Date: Mar 2014
Posts: 1,684
Starbucks has its own support forum. You could also contact them directly or deal with a manager at a store. I know they get a lot of hate, but unlike a lot of indie coffee shops, they do actually go out of their way to take care of people.
My only gripe with them is that a Starbucks card is useless for a corporate traveler. Loading up a Starbucks card, even if you only use it for business, with a corporate credit card will earn you unemployment benefits pretty quick. They need a corporate program.
My only gripe with them is that a Starbucks card is useless for a corporate traveler. Loading up a Starbucks card, even if you only use it for business, with a corporate credit card will earn you unemployment benefits pretty quick. They need a corporate program.
Oct 31, 2014, 9:13 pm
#17
Join Date: Mar 2014
Posts: 16
FYI, for anyone looking for this in the future. I had this problem too and it started after I had to dispute charges on my credit card when someone made fraudulent Starbucks charges to my card. I'm pretty sure my Starbucks account online got hacked at some point.
Ever since, online topups and auto-topup always fails for me. I end up just refilling whenever I'm at a store with some time. I'll try the Starbucks forums though.
Ever since, online topups and auto-topup always fails for me. I end up just refilling whenever I'm at a store with some time. I'll try the Starbucks forums though.
Oct 7, 2015, 1:37 am
#18
Join Date: Oct 2015
Posts: 1
Unfortunately been there and done that. Starbucks were the most unhelpful customer service team I've ever come across, and their systems/apps are misleading to say the least.
They had no interest in resolving my issue. I did have a long telephone conversation with one of their customer service team who told me their backend IT systems held details about my address that I couldn't see on their web app (the county) - how barmy is that? Holding info in their systems that I can't easily change. This came up because one of the potential issues we looked into was that my address didn't fully match the address that my Credit Card company held for me. This was completely irrelevant since the credit card company had already authorized the charge to my card. The problem was that Starbucks wouldn't claim the money since it decided (in its wisdom) that I failed some other internal checks.
As I say my wife can use exactly the same cards as me, registered at the same address and tops up without any problems at all. And what annoys me most is that the cards are in my name!
Barmy...
They had no interest in resolving my issue. I did have a long telephone conversation with one of their customer service team who told me their backend IT systems held details about my address that I couldn't see on their web app (the county) - how barmy is that? Holding info in their systems that I can't easily change. This came up because one of the potential issues we looked into was that my address didn't fully match the address that my Credit Card company held for me. This was completely irrelevant since the credit card company had already authorized the charge to my card. The problem was that Starbucks wouldn't claim the money since it decided (in its wisdom) that I failed some other internal checks.
As I say my wife can use exactly the same cards as me, registered at the same address and tops up without any problems at all. And what annoys me most is that the cards are in my name!
Barmy...
Oct 7, 2015, 8:53 am
#19
Join Date: Jun 2015
Location: MSP
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Oct 7, 2015, 10:14 am
#20
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I have an odd Starbucks card issue. Mine tops up OK, but one register at my usual *$ shows that the card is "unregistered," and thus I don't earn rewards (it does accept payment from the card), and can't redeem rewards at that register.
The other register works fine... assuming there's a clerk there who is or can sign in to it.
The local store is baffled. The online support is worthless (they just blame the store, saying my card is fine). I've called twice and have gotten nowhere. I'm tempted to report the card lost, have them mail me a new one, and use it instead.
The other register works fine... assuming there's a clerk there who is or can sign in to it.
The local store is baffled. The online support is worthless (they just blame the store, saying my card is fine). I've called twice and have gotten nowhere. I'm tempted to report the card lost, have them mail me a new one, and use it instead.
Oct 7, 2015, 4:43 pm
#21
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Join Date: Jun 2004
Location: Either at the shooting range or anywhere good beer can be found...
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I have an odd Starbucks card issue. Mine tops up OK, but one register at my usual *$ shows that the card is "unregistered," and thus I don't earn rewards (it does accept payment from the card), and can't redeem rewards at that register.
The other register works fine... assuming there's a clerk there who is or can sign in to it.
The local store is baffled. The online support is worthless (they just blame the store, saying my card is fine). I've called twice and have gotten nowhere. I'm tempted to report the card lost, have them mail me a new one, and use it instead.
The other register works fine... assuming there's a clerk there who is or can sign in to it.
The local store is baffled. The online support is worthless (they just blame the store, saying my card is fine). I've called twice and have gotten nowhere. I'm tempted to report the card lost, have them mail me a new one, and use it instead.
Oct 8, 2015, 5:07 pm
#23
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Join Date: Jan 2004
Location: About 45 miles NW of MCO
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Posts: 29,243
I have an odd Starbucks card issue. Mine tops up OK, but one register at my usual *$ shows that the card is "unregistered," and thus I don't earn rewards (it does accept payment from the card), and can't redeem rewards at that register.
The other register works fine... assuming there's a clerk there who is or can sign in to it.
The local store is baffled. The online support is worthless (they just blame the store, saying my card is fine). I've called twice and have gotten nowhere. I'm tempted to report the card lost, have them mail me a new one, and use it instead.
The other register works fine... assuming there's a clerk there who is or can sign in to it.
The local store is baffled. The online support is worthless (they just blame the store, saying my card is fine). I've called twice and have gotten nowhere. I'm tempted to report the card lost, have them mail me a new one, and use it instead.
Oct 8, 2015, 6:17 pm
#24
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It's the fancy gold card, though! (But given that's a function of the account and not the physical card, it shouldn't really matter...)
Oct 8, 2015, 6:32 pm
#25
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I would probably feel that way if they had ever sent me mine. But, as long as I get my perks, I don't care. In fact, they call me by name at 2 out of 3 local Starbucks. Not my real name of course, my Starbucks name, which is Frank.
Oct 8, 2015, 7:13 pm
#26
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Oct 9, 2015, 2:56 am
#27
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Oct 9, 2015, 5:11 am
#28
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Apr 11, 2017, 2:09 pm
#30
Join Date: Oct 2015
Location: Northern Virginia
Posts: 1,592
I was affected by the false "T&C violation" shutdown wave in summer 2014. Because of that and some barista's related meddling, corporate gave me $25, my MSR level + bonus Stars enough for 3 drinks, and a new Gold card with my old "Member Since" date. Anyway, every card my old account touched was shut down.