Has anyone actually ever said "Yes"? Stupid marketing gimmicks @ the drive-through
May 18, 2016, 10:12 am
#31
Join Date: Nov 2009
Location: 6km East of EPAYE
Programs: UA Silver, AA Platinum, AS & DL GM Marriott TE, Hilton Gold
Posts: 9,582
Yes, I did.
On one of my many trips to McDonald's they said "Hi do you want to try our new McChickenWings?"
"Whet the heck, sure."
They were awful
On one of my many trips to McDonald's they said "Hi do you want to try our new McChickenWings?"
"Whet the heck, sure."
They were awful
May 18, 2016, 3:18 pm
#32
Moderator Hilton Honors, Travel News, West, The Suggestion Box, Smoking Lounge & DiningBuzz
Original Poster
Join Date: Jun 2000
Programs: Honors Diamond, Hertz Presidents Circle, National Exec Elite
Posts: 36,018
I continue to get so tired of my local Starbucks folks doing this upsell.
New twist this morning: I conclued my order with "That's all." The barista responded, "Ok, that's all. Sure I couldn't interest you in a .....?"
Argh.
WHY do they do this? It's so impolite. Anyone know whether this is a local manager insisting on upselling everyone, or is this a corporate policy?
New twist this morning: I conclued my order with "That's all." The barista responded, "Ok, that's all. Sure I couldn't interest you in a .....?"
Argh.
WHY do they do this? It's so impolite. Anyone know whether this is a local manager insisting on upselling everyone, or is this a corporate policy?
May 19, 2016, 3:31 am
#33
A FlyerTalk Posting Legend
Join Date: Jun 2004
Location: Either at the shooting range or anywhere good beer can be found...
Posts: 51,030
I continue to get so tired of my local Starbucks folks doing this upsell.
New twist this morning: I conclued my order with "That's all." The barista responded, "Ok, that's all. Sure I couldn't interest you in a .....?"
Argh.
WHY do they do this? It's so impolite. Anyone know whether this is a local manager insisting on upselling everyone, or is this a corporate policy?
New twist this morning: I conclued my order with "That's all." The barista responded, "Ok, that's all. Sure I couldn't interest you in a .....?"
Argh.
WHY do they do this? It's so impolite. Anyone know whether this is a local manager insisting on upselling everyone, or is this a corporate policy?
May 19, 2016, 6:58 pm
#35
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Join Date: Jun 2004
Location: Either at the shooting range or anywhere good beer can be found...
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May 21, 2016, 7:31 pm
#36
Join Date: May 2015
Location: South Florida
Programs: DL Skymiles KE Skypass
Posts: 2,362
Unfortunately, it isn't real chicken. These rings, fries, nuggets, and breaded patties used for the original sandwiches are more than 50% fillers including breading. The only real chicken sandwich you can have is if you take a real breast, add your seasonings and breadings and either bake or deep fry it. Once you're done cooking it, put it on your bread or do like I do, and use leaf lettuce as my bread.
May 22, 2016, 3:17 pm
#37
Join Date: Nov 2009
Location: 6km East of EPAYE
Programs: UA Silver, AA Platinum, AS & DL GM Marriott TE, Hilton Gold
Posts: 9,582
May 22, 2016, 7:10 pm
#38
Join Date: Mar 2002
Location: BNA
Posts: 1,798
This is particularly obnoxious when it's extremely cold or rain is pouring into the car as the cashier drones:
"Hi, welcome to X! My name is Y and I'm delighted to serve you today! Would you like to try our latest nauseating and rather improbable combination of already quite unhealthy foods and faux cheese?"
"I'd like a plain biscuit and a small coffee. That's ALL, nothing else."
"Would you like to make that a combo with sausage, egg, and cheese for only $ more?"
Grrrr....
Who else insults a customer to his/her face like this?
"Hi, welcome to X! My name is Y and I'm delighted to serve you today! Would you like to try our latest nauseating and rather improbable combination of already quite unhealthy foods and faux cheese?"
"I'd like a plain biscuit and a small coffee. That's ALL, nothing else."
"Would you like to make that a combo with sausage, egg, and cheese for only $ more?"
Grrrr....
Who else insults a customer to his/her face like this?
May 23, 2016, 12:37 pm
#39
Join Date: Jan 2003
Posts: 3,784
This is particularly obnoxious when it's extremely cold or rain is pouring into the car as the cashier drones:
"Hi, welcome to X! My name is Y and I'm delighted to serve you today! Would you like to try our latest nauseating and rather improbable combination of already quite unhealthy foods and faux cheese?"
"I'd like a plain biscuit and a small coffee. That's ALL, nothing else."
"Would you like to make that a combo with sausage, egg, and cheese for only $ more?"
Grrrr....
Who else insults a customer to his/her face like this?
"Hi, welcome to X! My name is Y and I'm delighted to serve you today! Would you like to try our latest nauseating and rather improbable combination of already quite unhealthy foods and faux cheese?"
"I'd like a plain biscuit and a small coffee. That's ALL, nothing else."
"Would you like to make that a combo with sausage, egg, and cheese for only $ more?"
Grrrr....
Who else insults a customer to his/her face like this?
Seriously when I worked at a gas station, I was told that I have to ask if they want any refreshment before finalizing the order. It actually does work. I would say 1 out of 10 would buy something else like a pack of gum or soda... And yeah I have to ask that even if it is raining and they are standing outside the security window with the sliding tray.
May 25, 2016, 4:04 am
#40
formerly dave h.
Join Date: Jul 2015
Location: Seattle - it's not Hell, but you can SEA it from here!
Programs: SkyMiles, IHG nobody, HH nobody
Posts: 192
maybe i take the other side of this, though i hate the taped robo-voices.
suggestive selling seems to be a lost art. the whole point is to sell them something they didn't know they wanted.
back in the 80's when i worked at Domino's Pizza (when it was just pizza and coke) you could add 15-30% to the bottom line just by selling extra cheese and cokes.
my starbucks doesn't know anything about suggestive selling.
me: i'd like a venti mocha frap
them: that will be...
me: i'm not done.
them: ok
me: no whip
them: ok, your total is...
me: i'm not f(%ing done!
then not even a "will there be anything else"
losers.
suggestive selling seems to be a lost art. the whole point is to sell them something they didn't know they wanted.
back in the 80's when i worked at Domino's Pizza (when it was just pizza and coke) you could add 15-30% to the bottom line just by selling extra cheese and cokes.
my starbucks doesn't know anything about suggestive selling.
me: i'd like a venti mocha frap
them: that will be...
me: i'm not done.
them: ok
me: no whip
them: ok, your total is...
me: i'm not f(%ing done!
then not even a "will there be anything else"
losers.
May 25, 2016, 4:54 am
#41
Suspended
Join Date: Jun 2013
Location: Ontario, Canada
Programs: Aeroplan, IHG, Enterprise, Avios, Nexus
Posts: 8,355
It is getting to the point that checking out is becoming a lengthy interrogation.
"Are you a member of (loyalty program?) No? would you like to be?"
"Can I supersize that for you? Would you like to try our new (product.)"
"Would you like to donate to (insert name of charity I'd never heard of.)"
I'm under no obligation to answer their questions. When it happens I create for them an awkward moment. I go silent, become still and look at them with a neutral expression. Eventually they they proceed with the order.
"Are you a member of (loyalty program?) No? would you like to be?"
"Can I supersize that for you? Would you like to try our new (product.)"
"Would you like to donate to (insert name of charity I'd never heard of.)"
I'm under no obligation to answer their questions. When it happens I create for them an awkward moment. I go silent, become still and look at them with a neutral expression. Eventually they they proceed with the order.
May 25, 2016, 7:45 am
#42
A FlyerTalk Posting Legend
Join Date: Jun 2004
Location: Either at the shooting range or anywhere good beer can be found...
Posts: 51,030
maybe i take the other side of this, though i hate the taped robo-voices.
suggestive selling seems to be a lost art. the whole point is to sell them something they didn't know they wanted.
back in the 80's when i worked at Domino's Pizza (when it was just pizza and coke) you could add 15-30% to the bottom line just by selling extra cheese and cokes.
my starbucks doesn't know anything about suggestive selling.
me: i'd like a venti mocha frap
them: that will be...
me: i'm not done.
them: ok
me: no whip
them: ok, your total is...
me: i'm not f(%ing done!
then not even a "will there be anything else"
losers.
suggestive selling seems to be a lost art. the whole point is to sell them something they didn't know they wanted.
back in the 80's when i worked at Domino's Pizza (when it was just pizza and coke) you could add 15-30% to the bottom line just by selling extra cheese and cokes.
my starbucks doesn't know anything about suggestive selling.
me: i'd like a venti mocha frap
them: that will be...
me: i'm not done.
them: ok
me: no whip
them: ok, your total is...
me: i'm not f(%ing done!
then not even a "will there be anything else"
losers.