I was able to get a $95. account credit. I spent around $75K on the card over the past 12 months.
I'm quite surprised that they didn't make a better offer to a customer that charged $75K in a year, as a minimum I'd think they would have offered you the common 2K points/month for 5 months.
The first call was a waste of time. I was told no credit or bonus. The CSR did offer to cancel the card for me. On the second call I was transfered to a "specialist'. I enquired if anything could be done about the annual fee and the $95. was offered immediately.
The first call was a waste of time. I was told no credit or bonus. The CSR did offer to cancel the card for me. On the second call I was transfered to a "specialist'. I enquired if anything could be done about the annual fee and the $95. was offered immediately.
Did you call the regular CSR number or the retention department number listed in the first post of this thread?
When I spoke with a retention specialist, mid-Sept, he offered me 7,200 points. I told him that I was looking for 10,000, and he said that since my previous retention bonus was given in mid-Oct of 2008, I should call after that date and speak with them, but that he could only offer me 7,200 points at that moment.
I was unpleasantly surprised when I called the retention number, this morning, and a woman (who must have been having a bad morning) answered "hello" (no "Diners Club, may I help you..."). I asked if this was Diners Club retention and she answered yes and was surprised that I had called directly. When I advised the reason for my call she initially acted as if she didn't know what I was talking about. Then she said she could offer me 2,500 points. When I related my Sept conversation with Jay, she said "Well, maybe that's why Jay isn't working here any more." I asked for a supervisor and she said she was a supervisor. So, realizing this was going nowhere, I asked for a manager who she said would call me back in 3-5 business days.
About 30 minutes later, I called back the general number and requested to speak with a retention specialist and explained the whole story. This time, I got a guy who told me that he could offer me 7500 points immediately or a $25 statement credit. When I asked for 10,000--even over 5 months--he said that was not available, and he explained that his computer screen indicated what he could and could offer me, and that those were the only 2 options. I took the 7500, but asked him if that was the case, why did the woman on my previous call only offer me 2500, if the screen indicated otherwise. He had no answer and I didn't press further.
I wish DC would make the retention consistent and automatic.
