Hello Diners Club....anyone there...anyone?
Jul 21, 2016, 10:11 am
#1
Original Poster
Join Date: Aug 2002
Location: PDX USA
Programs: HH Diamond
Posts: 320
Hello Diners Club....anyone there...anyone?
I've had a Diners Club "Professional" card for 21 years. I like the primary car insurance, transfer-ability of points. It's not flashy but since being co-branded with MasterCard, it works.
But they failed to - sort of - credit my last month's payment. When I try to communicate with them in ANY way other than phone (when I get nice but utterly clueless young people) I cannot get through. There is one obscure e-portal inside their website that simply does NOT work and after an exasperating HOUR on the phone last night asking for ANY e-mail address I was told "we don't have one."
If I didn't know better I'd think this was a Russian mafia bank scam.
Any similar experiences/suggestions?
But they failed to - sort of - credit my last month's payment. When I try to communicate with them in ANY way other than phone (when I get nice but utterly clueless young people) I cannot get through. There is one obscure e-portal inside their website that simply does NOT work and after an exasperating HOUR on the phone last night asking for ANY e-mail address I was told "we don't have one."
If I didn't know better I'd think this was a Russian mafia bank scam.
Any similar experiences/suggestions?
Jul 21, 2016, 10:36 am
#2
Moderator
Join Date: Jun 2003
Location: Miami, Mpls & London
Programs: AA & Marriott Perpetual Platinum; DL & HH Gold
Posts: 48,954
In my experience most USA financial companies are unwilling to discuss account-specific issues via internet email because of security concerns.
When I submit a message using the Comments and Suggestions link on the Contact page I receive a reply, but it is often a request to call.
This process has been improved for the Consumer cards because there is a facility to receive (as well as send) secure messages.
When I submit a message using the Comments and Suggestions link on the Contact page I receive a reply, but it is often a request to call.
This process has been improved for the Consumer cards because there is a facility to receive (as well as send) secure messages.
Jul 22, 2016, 3:07 am
#3
Join Date: Apr 2010
Location: NYCEWR
Programs: MP(1K) Million Miler, Marriott Plat
Posts: 478
I, too, have had a Professional card and its ancestors for over 30 years. While I wish that they had an automatic payment system like every other account and utility company, I have never had a problem when I called about an issue, perhaps once or twice a year. However they would really like you to have a PIN for your account when you phone in, and perhaps you do not.
But as always, if the agent can't do what you want, just hang up and call again (HUCA).
But as always, if the agent can't do what you want, just hang up and call again (HUCA).
Aug 3, 2016, 12:47 pm
#5
A FlyerTalk Posting Legend
Join Date: Sep 2009
Location: Minneapolis: DL DM charter 2.3MM
Programs: A3*Gold, SPG Plat, HyattDiamond, MarriottPP, LHW exAccess, ICI, Raffles Amb, NW PE MM, TWA Gold MM
Posts: 100,400
It probably won't help. I had one of these professional accounts with two cards almost forever and then gave up in frustration not long after the Canadian bank purchased Diners Club.
Aug 6, 2016, 9:05 am
#6
FlyerTalk Evangelist
Join Date: Sep 2002
Location: Chicagoland, IL, USA
Programs: WN CP, Hilton Diamond
Posts: 14,187
I cannot pay my Diners bill there. Nutso.
Sep 18, 2016, 1:07 pm
#7
Join Date: Jul 2001
Location: New York
Programs: Bonvoy LifetimeTitanium, UA Plat 2MM, LHW LeadersClub, IHGPlat, HiltonDiamnd, ASMVPG100K, WyndDiamnd
Posts: 1,227
I really wonder if anyone is home. You can reach them on the phone and they are really nice, but whenever necessary to reach them otherwise, including by mail, there seems to be no one there. I was trying to set up an Additional User and sent in the documentation (could not be done online as with most cards) and no response. I call up and they send me a new application and I send that in and still no response. Anyway, I wound up back at Citibank again, but this time with the Citi Preferred card, which I got for my AU which came with a Priority Pass for the AU that allows two guests.
Sep 18, 2016, 1:48 pm
#8
Moderator
Join Date: Jun 2003
Location: Miami, Mpls & London
Programs: AA & Marriott Perpetual Platinum; DL & HH Gold
Posts: 48,954