Club Rewards activity missing from Harris Bank consumer card site.
Nov 6, 2014, 7:34 am
#37
Moderator
Join Date: Jun 2003
Location: Miami, Mpls & London
Programs: AA & Marriott Perpetual Platinum; DL & HH Gold
Posts: 48,954
Points have posted for a transaction made on Tuesday, but nothing yet for previous purchases. I imagine these will appear as an adjustment.
Nov 6, 2014, 9:03 am
#38
Join Date: Jul 2014
Posts: 54
Most of my recent transactions are posting correctly, but I'm still missing about a few days worth of transactions from when I first got the card and used it.
I'm more concerned that I might have to call in at some point to get those missing points. I really don't want to do that.
My points are also showing up as a single post of single points and another post of double points for the reward categories.
I'm more concerned that I might have to call in at some point to get those missing points. I really don't want to do that.
My points are also showing up as a single post of single points and another post of double points for the reward categories.
Nov 6, 2014, 9:34 am
#39
Moderator
Join Date: Jun 2003
Location: Miami, Mpls & London
Programs: AA & Marriott Perpetual Platinum; DL & HH Gold
Posts: 48,954
If you prefer not to call you can contact Customer Service in writing, although they sometimes reply by asking that you call:
- Login to dinersclubus.com
- Choose Services from the left side menu
- Click: [Send Message]
Nov 6, 2014, 9:35 am
#40
Join Date: Aug 2014
Programs: Alaska MVP Gold, Marriott Gold
Posts: 283
Is there a cutoff date that is apparent here? On what date does it seem like points began posting for purchases? I've got one on 10/31 with no points and that's my last posted purchase.
Nov 6, 2014, 9:51 am
#41
Moderator
Join Date: Jun 2003
Location: Miami, Mpls & London
Programs: AA & Marriott Perpetual Platinum; DL & HH Gold
Posts: 48,954
The transaction which earned points was made on the 4th and posted on the 5th. My guess is that the posting date is more important than the transaction date, because the automated process to credit points won't be looking at pending transactions. I also think the start date may vary by individual because a few posters reported seeing the rewards link some days before others.
Nov 6, 2014, 10:03 am
#42
Join Date: Oct 2014
Programs: All of them
Posts: 1,664
For me, the link appeared yesterday and under the Manage Profile link at the rewards site, it says I'm member since 11/5, while I've had the card for a few weeks now. That might be the problem, we need to call and adjust it to back date to account opening.
Nov 6, 2014, 11:03 am
#43
Join Date: Jul 2014
Posts: 54
My main concern is asking someone to credit me with missing points that might be blatantly obvious for MS activities. That'll require a person to look at the missing transactions, add them up, and then credit it to my account.
Hopefully the system fixes itself so that this isn't a problem.
Then again, that might not be obvious to them since this is so new to them.
Nov 6, 2014, 8:08 pm
#45
Join Date: Apr 2012
Location: DFW
Posts: 80
My points from my $1,000 purchase at Kroger on 11/5 have appeared in my account. I got the 3X points as expected. Anything before that date is missing. Hopefully, they will eventually appear.
I now have 3K points from that Kroger purchase. I transferred 1,000 points into my Alaska account and 1,250 points into my Best Western account. I'll update this post and the other relevant thread when the points appear in my accounts.
I now have 3K points from that Kroger purchase. I transferred 1,000 points into my Alaska account and 1,250 points into my Best Western account. I'll update this post and the other relevant thread when the points appear in my accounts.