Onboard Service Survey
Nov 1, 2013, 9:57 pm
#1
Original Poster
Join Date: May 2000
Location: Nawlins, LA
Programs: Nada!
Posts: 419
Onboard Service Survey
I'm filling out one of the Onboard Service Surveys I receive by e-mail after I fly. I'm in Sales/Marketing so I try to fill them out and be mostly objective about it. I'm sure someone reads them but I wonder if they ever lead to any changes?
I also make it a point to consistently give poor ratings to some of my pet peeves with Delta. I'm tall so I always rate leg room as "poor". I doubt it will ever make a difference. Anyone else do the same for their pet peeves?
I also make it a point to consistently give poor ratings to some of my pet peeves with Delta. I'm tall so I always rate leg room as "poor". I doubt it will ever make a difference. Anyone else do the same for their pet peeves?
Nov 2, 2013, 8:26 am
#2
Join Date: Jun 2011
Location: MSP
Programs: DL DM, SPG Gold, Marriott PL, Hyatt PL
Posts: 21
I seem to have been getting those survey's on everything from using the WC to experiencing flight delays. I'm not sure what the purpose is as there never is a response (even though they have that disclaimer on the bottom of each survey that if you want a response it's better to write directly to Delta.)
BTW...maybe we can write in about the WC bringing back SKY vodka instead of Gordon's (blecchhh)
BTW...maybe we can write in about the WC bringing back SKY vodka instead of Gordon's (blecchhh)
Nov 2, 2013, 8:29 am
#3
Join Date: Jul 2012
Location: MSP
Programs: Delta PM, Hyatt Discoverist, Hertz PC
Posts: 2,303
From what I understand, good survey results lead to points for employees that they can redeem for gift cards and the like.
As for my surveys, you'll find me banging the drum for warm food available for purchase in Y as well as a second drink service — both on flights blocked over 2.5 hours.
As for my surveys, you'll find me banging the drum for warm food available for purchase in Y as well as a second drink service — both on flights blocked over 2.5 hours.
Nov 2, 2013, 8:57 am
#4
Suspended
Join Date: Aug 2009
Location: Look up - On a ✈ DELTA ✈ jet NOW!
Programs: Blogger & Delta Diamond Medallion Million Miler
Posts: 4,174
SKYBUCKS
From what I understand, good survey results lead to points for employees that they can redeem for gift cards and the like.
As for my surveys, you'll find me banging the drum for warm food available for purchase in Y as well as a second drink service — both on flights blocked over 2.5 hours.
As for my surveys, you'll find me banging the drum for warm food available for purchase in Y as well as a second drink service — both on flights blocked over 2.5 hours.
http://boardingarea.com/deltapoints/...tives-program/
They are called SKYBUCKS.
Nov 2, 2013, 9:05 am
#5
Suspended
Join Date: May 2013
Location: NYC
Programs: DL Diamond, AAdvantage EXP, Hyatt Explorist, HHonors Diamond, Avis First
Posts: 7,344
I answer these most times when getting them from Delta. I reference how rushed the F class meal service is domestically as I really don't like having my first beverage service plopped down on the meal tray all at once. Snack basket these days is yucky. It would be a nice and easy service flow improvement if they used the snack basket with an initial drink offering and then did the meal service. Nice to see they are bringing back hot meals in domestic F though.
Nov 2, 2013, 10:08 am
#6
Join Date: Jul 2012
Posts: 1,079
I answer these most times when getting them from Delta. I reference how rushed the F class meal service is domestically as I really don't like having my first beverage service plopped down on the meal tray all at once. Snack basket these days is yucky. It would be a nice and easy service flow improvement if they used the snack basket with an initial drink offering and then did the meal service. Nice to see they are bringing back hot meals in domestic F though.
Nov 2, 2013, 11:09 am
#7
Join Date: Jun 2012
Location: Michigan
Programs: DL PM
Posts: 855
I'm filling out one of the Onboard Service
I also make it a point to consistently give poor ratings to some of my pet peeves with Delta. I'm tall so I always rate leg room as "poor". I doubt it will ever make a difference. Anyone else do the same for their pet peeves?
I also make it a point to consistently give poor ratings to some of my pet peeves with Delta. I'm tall so I always rate leg room as "poor". I doubt it will ever make a difference. Anyone else do the same for their pet peeves?
I'm sure it will make no difference though.
Nov 2, 2013, 7:06 pm
#8
Join Date: Jan 2010
Location: ATL
Programs: DM, KM,
Posts: 173
There are a couple of things that consistently annoy me and I make sure I articulate those annoyances when asked. However, I feel all is negated when they ask how likely I am to take another Delta flight. Being hub captive, there are precious few choices. I can't remember the last time I flew another carrier!