Delta wins WSJ's 2012 Scorecard comparison for operational excellence
Jan 10, 2013, 2:23 pm
#1
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Delta wins WSJ's 2012 Scorecard comparison for operational excellence
Interesting article in the WSJ today: click here
The Middle Seat's annual airline scorecard of airlines' operational performance, using data from the Department of Transportation and flight-tracking firm FlightStats, shows industrywide improvement in most important measures.
Congratulations to Delta for outstanding performance in 2012!
The Middle Seat's annual airline scorecard of airlines' operational performance, using data from the Department of Transportation and flight-tracking firm FlightStats, shows industrywide improvement in most important measures.
Congratulations to Delta for outstanding performance in 2012!
Jan 10, 2013, 4:56 pm
#2
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While I think the overall picture is indicative of the relative performance, I think the point about industrywide improvement is the key takeaway. I also wish they would stop including the bumped passengers and complaints in these sorts of things. They impact such a tiny fraction of passengers compared to the on-time performance that it weighting them equally is just stupid.
Jan 10, 2013, 10:15 pm
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While I think the overall picture is indicative of the relative performance, I think the point about industrywide improvement is the key takeaway. I also wish they would stop including the bumped passengers and complaints in these sorts of things. They impact such a tiny fraction of passengers compared to the on-time performance that it weighting them equally is just stupid.
Jan 11, 2013, 12:39 am
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While I think the overall picture is indicative of the relative performance, I think the point about industrywide improvement is the key takeaway. I also wish they would stop including the bumped passengers and complaints in these sorts of things. They impact such a tiny fraction of passengers compared to the on-time performance that it weighting them equally is just stupid.