Bets. Will Delta screw VAs service
Dec 17, 2012, 7:20 pm
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Bets. Will Delta screw VAs service
So how many think Delta will change VA from among the best to Delta's among the worst?
Dec 17, 2012, 7:24 pm
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Dec 17, 2012, 7:56 pm
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What does DL have to do with VA (Virgin Australia, including domestic Australian routes that were formerly Virgin Blue) service? Could you mean VS (Virgin Atlantic, Branson's TATL service), where DL is trying to purchase 49%?
Dec 17, 2012, 8:05 pm
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Dec 17, 2012, 8:14 pm
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I wonder if the OP has flown AF lately. My last CDG-BOS flight had me wishing I had flown CDG-AMS-BOS or CDG-LHR-BOS so the TATL leg would be on DL metal with a DL crew. And this was in J!
Dec 17, 2012, 8:43 pm
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Dec 17, 2012, 9:44 pm
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Well to answer OP (fellow Cardinal?) -- Delta management was explicit in their investor day presentation that they need to be more like VA in terms of service perception and quality. Whether they continue to execute on that front...they've been going in the right direction the last two years.
Dec 17, 2012, 9:52 pm
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Well to answer OP (fellow Cardinal?) -- Delta management was explicit in their investor day presentation that they need to be more like VA in terms of service perception and quality. Whether they continue to execute on that front...they've been going in the right direction the last two years.
Dec 17, 2012, 10:11 pm
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I recently flew AA on a TATL route less than a month ago, it was the first time I flew non-SkyTeam metal in almost two years.
Never again. Sometimes you learn the hard way.
DL is tops in service compared to the legacy carriers.
Never again. Sometimes you learn the hard way.
DL is tops in service compared to the legacy carriers.
Dec 18, 2012, 4:20 am
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Well to answer OP (fellow Cardinal?) -- Delta management was explicit in their investor day presentation that they need to be more like VA in terms of service perception and quality. Whether they continue to execute on that front...they've been going in the right direction the last two years.
Wasn't it about two years ago, that DL had set it sights on being a "premium carrier" in Asia? How'd that work out?
It's easier to change the hardware than it is to inculcate a service mentality that matches that of SQ, TG, CX, or others. Maybe if they replace their FAs with employees from the Ritz-Carlton.
Dec 18, 2012, 5:33 am
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You hit the nail on the head. Not sure if Delta FAs are union, but if not maybe they could hire some Asian FAs (from Asia, not ones who've lived in the US) for the Asian routes ... works for SQ!
Dec 18, 2012, 6:42 am
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Error VS - Virgin Atlantic
Delta: FAs on international senior with "tired of flying", BC still sucks.
If I platinum book ticket with wife (FF) - upgrade only at one day. US Air at highest level = 7 days.
Delta used to give platinums then gold then silver first choice on food, now often last depending where you sit.
United guarantees seat (even if overbooked) for their top level. (delta used to during the days they bobbed the sings over Monroe)
As for AA
Delta: FAs on international senior with "tired of flying", BC still sucks.
If I platinum book ticket with wife (FF) - upgrade only at one day. US Air at highest level = 7 days.
Delta used to give platinums then gold then silver first choice on food, now often last depending where you sit.
United guarantees seat (even if overbooked) for their top level. (delta used to during the days they bobbed the sings over Monroe)
As for AA
American Unveils New Suite Of Premium Products On International Flights
AMERICAN UNVEILS NEW SUITE OF PREMIUM PRODUCTS ON INTERNATIONAL FLIGHTS
American is the First U.S. Airline to Offer Turndown Service with Quilted
Bed Topper, Pajamas and Slippers
As part of its focus on continually improving the customer experience,
American Airlines is introducing a new suite of premium class amenities.
The product additions are designed with the customer’s comfort and
convenience in mind and will roll out on select international flights in
First and Business Class cabins beginning Sept. 1.
Beginning Sept. 1, customers traveling onboard American’s flights
between the U.S. and London Heathrow (LHR) will be among the
first to enjoy the new offerings. First Class customers traveling
onboard Boeing 777s between the U.S. and Heathrow will receive
a quilted bed topper custom-designed to fit American’s popular
Flagship Suite, pajamas and slippers as part of the airline’s new
turndown service. A lightweight day blanket, new premium
duvet and pillow, and an amenity kit featuring a bag with an
authentic Eames OfficeŽ design pattern and containing
DermalogicaŽ skincare products and other travel necessities
complete the new suite of amenities.
Also beginning Sept. 1, customers traveling in American’s
Business Class cabin onboard flights between the U.S. and LHR
operated by Boeing 777s, 767-300s and international 757s
can enjoy a new premium duvet and pillow, slippers, and amenity kit.
Beginning Oct. 1, the full suite of products, including the turndown
service, will roll out in American’s First Class cabins onboard all
international flights served by Boeing 777s. Also on Oct. 1,
American’s Business Class cabins onboard all international flights
operated by Boeing 777s and 767-300s, in addition to select
flights to and from Europe operated by Boeing 757s, will begin
offering the new premium duvet and pillow, slippers, and amenity kit.
For additional details, see the full release.
AMERICAN UNVEILS NEW SUITE OF PREMIUM PRODUCTS ON INTERNATIONAL FLIGHTS
American is the First U.S. Airline to Offer Turndown Service with Quilted
Bed Topper, Pajamas and Slippers
As part of its focus on continually improving the customer experience,
American Airlines is introducing a new suite of premium class amenities.
The product additions are designed with the customer’s comfort and
convenience in mind and will roll out on select international flights in
First and Business Class cabins beginning Sept. 1.
Beginning Sept. 1, customers traveling onboard American’s flights
between the U.S. and London Heathrow (LHR) will be among the
first to enjoy the new offerings. First Class customers traveling
onboard Boeing 777s between the U.S. and Heathrow will receive
a quilted bed topper custom-designed to fit American’s popular
Flagship Suite, pajamas and slippers as part of the airline’s new
turndown service. A lightweight day blanket, new premium
duvet and pillow, and an amenity kit featuring a bag with an
authentic Eames OfficeŽ design pattern and containing
DermalogicaŽ skincare products and other travel necessities
complete the new suite of amenities.
Also beginning Sept. 1, customers traveling in American’s
Business Class cabin onboard flights between the U.S. and LHR
operated by Boeing 777s, 767-300s and international 757s
can enjoy a new premium duvet and pillow, slippers, and amenity kit.
Beginning Oct. 1, the full suite of products, including the turndown
service, will roll out in American’s First Class cabins onboard all
international flights served by Boeing 777s. Also on Oct. 1,
American’s Business Class cabins onboard all international flights
operated by Boeing 777s and 767-300s, in addition to select
flights to and from Europe operated by Boeing 757s, will begin
offering the new premium duvet and pillow, slippers, and amenity kit.
For additional details, see the full release.
Last edited by BeatCal; Dec 18, 2012 at 6:47 am