There have been some moments where no airline could have helped like you, such as the time when you brought the pushed back plane back to the gate at Midway to get me to JFk and put me in first in the snowstorm. However, it is now time we part ways, which you know as no mileage has accrued in my account since June.
Your Business mileage award rates are astronomical, the comedy on my JFK-SFO flight in June and your 7,500 apology really were a joke.
So, despite your coca-cola branded napkins "loyalty has no expiration" slogan, in my case, it does.
I wish you well, I know BA/AA have been enjoying my spend.
Actually I think this is a pretty effective letter as it is a clear "you had me, I appreciated you, and now you don't. Think about why if you care. In the meantime, I'll be giving my money to BA/AA. "
There have been some moments where no airline could have helped like you, such as the time when you brought the pushed back plane back to the gate at Midway to get me to JFk and put me in first in the snowstorm. However, it is now time we part ways, which you know as no mileage has accrued in my account since June.
Your Business mileage award rates are astronomical, the comedy on my JFK-SFO flight in June and your 7,500 apology really were a joke.
So, despite your coca-cola branded napkins "loyalty has no expiration" slogan, in my case, it does.
I wish you well, I know BA/AA have been enjoying my spend.
Programs: Delta DM (From Segments), United Other, Hilton Gold, Marriott Other
Posts: 649
Quote:
Originally Posted by BritNYC
.... the comedy on my JFK-SFO flight in June .....
Your letter to Delta was clear and concise. Would you give us a few more words to describe the problems on the JFK flight? Was it an employee issue or a corporate issue?
Actually I think this is a pretty effective letter as it is a clear "you had me, I appreciated you, and now you don't. Think about why if you care. In the meantime, I'll be giving my money to BA/AA. "
Self-reflection is good, even for an airline!
Except that won't happen. It is a business, and DL knows it is a business. People on FT think DL is a lover...it's not.
Goodbye. Enjoy your hassle-free time at AA....because nothing ever goes wrong over there.
the AA forum is the worst. It has the biggest bunch of cry babies ever. I got banned from the AA forum for saying the word AApologist to may times. they're the biggest bunch of stuck up whiners I've ever seen in a chat forum.
Except that won't happen. It is a business, and DL knows it is a business. People on FT think DL is a lover...it's not.
I think you misunderstand me. I don't expect DL to reflect on its practices for moral reasons, but because it is possible that something that seemed like a good business proposition ends up not being so good. It does happen you know, businesses don't always make the right decisions (look at the DL.com overhaul). Personally if I see a policy implemented that I don't like, I write an unemotional letter saying why it bothers me and might cost the company my business. Then I see whether it changes. If it doesn't and it bothers me enough, I leave and write a letter to the company that is short and succinct like the OP. I have done this and I have seen policies change and remained or returned to a company. I have done this and seen nothing change and withheld my business from that company. I don't flatter myself that it is because a company likes me and really wants my particular chunk of business that things change, but if enough people feel the same way, then it makes sense to change the policy. I'm sure the OP will find problems with AA/BA and it's up to him/her how to spread his/her business. The problem with most of us is that we're too addicted to the perceived bennies with DL to experiment elsewhere.
TL;DR Customers are also part of the business equation
hey, i was in paid F from LHR-JFK-SFO in June so "oops." sorry about that but looks like my chances for comp UG just increased by one ten millionith of one percent. Adios!
