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Old Dec 7, 12, 5:59 pm   #1
 
Join Date: Nov 2008
Location: San Diego, CA
Programs: DL PM
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How do you handle bad SC behavior?

Sitting in LAX SC right now? (Is anyone else in here?) Loud guy has been asking his daughter for doubles repeatedly, talking loudly and sprinkling in a healthy dose of swearing (I'm usually foul mouthed myself, but not in public) and talking about how great the 4 passes for $99 is. After he belched at the top of his drunk lungs and got stares from the entire place he seems to have piped down. Would you address it with the staff or with him personally or not at all? And I couldn't help but overhear he's on the same flight as me, now delayed for an hour so I have some time to spend with this guy.

Last edited by BHArt; Dec 7, 12 at 6:03 pm.. Reason: Typo repair
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Old Dec 7, 12, 6:00 pm   #2
 
Join Date: Oct 2006
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Tell the GA how drunk he is. Sounds like he shouldn't be flying.
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Old Dec 7, 12, 6:20 pm   #3
 
Join Date: Dec 2009
Location: MSP
Programs: DL Diamond, AMEX Business Platinum, AMEX Delta Reserve, DL SkyClub Member, Choice Diamond
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How do you handle bad SC behavior?

You don't!

Best remedy is: IGNORE the behavior.
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Old Dec 7, 12, 6:44 pm   #4
 
Join Date: Mar 2011
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Originally Posted by dd1612 View Post
How do you handle bad SC behavior?

You don't!

Best remedy is: IGNORE the behavior.

Sing him to sleep.
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Old Dec 7, 12, 6:56 pm   #5
 
Join Date: Nov 2005
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Politely tell him to STFU. After that ask the club attendant to deal with it with a hint that perhaps they should ask him to leave.
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Old Dec 7, 12, 7:02 pm   #6
 
Join Date: May 2011
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Originally Posted by FlyingUnderTheRadar View Post
Politely tell him to STFU. After that ask the club attendant to deal with it with a hint that perhaps they should ask him to leave.
Exactly what I would do. He probably doesn't realize how loud he is, and you aren't the only he is disturbing. If you have to talk to the dragon, I would make sure s/he knows you already asked him to quiet down and how much he has been drinking. As someone else pointed out he may be so drunk it is unsafe for him to fly
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Old Dec 7, 12, 7:51 pm   #7
 
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I would go directly to agent and not talk to him yourself. Could escalate, especially if he is drunk.
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Old Dec 7, 12, 8:51 pm   #8
 
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Originally Posted by BHArt View Post
Would you address it with the staff or with him personally or not at all?
If someone's going to act like this in public, addressing it directly with them isn't likely to do much good, because they're either drunk, too arrogant to care about the effects of their behavior on others, or both.
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Old Dec 7, 12, 9:32 pm   #9
 
Join Date: May 2011
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Yeah talk to the agent. You shouldn't be responsible for policing the SC.

So glad he was able to take advantage of the 4 for $99 offer.

I wss in JFK Oasis lounge today for a few hours and can I just say. Wow. Wonderful. Really terrific experience except they don't have printers so I couldn't print my HOOU. Oh well.
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Old Dec 8, 12, 1:55 am   #10
 
Join Date: Dec 2009
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How do you handle bad SC behavior?

Go right to the lounge attendant. Would be sweet justice if they held him off the flight due to inebriation and/or behavior.
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Old Dec 8, 12, 2:31 am   #11
 
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Originally Posted by jdrtravel View Post
I would go directly to agent and not talk to him yourself. Could escalate, especially if he is drunk.
+1

Honestly drunk or not if they are drunk or simply lack the courtesy and awareness of others approaching directly could backfire. Saw this a few weeks ago in ATL E... Don't think the guy was drunk but literally yelling into his phone. Someone asked him to quiet down and when the encounter didn't go as planned I let someone at the service desk know. It seemed to fix the problem.
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Old Dec 8, 12, 4:43 am   #12
 
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Depends. Was this person a Double Diamond DYKWIA?
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Old Dec 8, 12, 8:32 am   #13
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If it's marginally annoying, move or better yet be proactive when deciding where to sit.

If it's something serious or clearly violates the rules, discretely report it to a dragon. If it's really serious, follow-up to check that the dragon has done something and report it to DL if the dragons refuse to do anything.

I wouldn't take it upon myself to suggest to an airline employee that a potential passenger is too drunk to fly. That's not a judgment that I'm qualified to make and as such I should not try. I similarly wouldn't dream of suggesting to TSA that someone, however obnoxious, should not be allowed to fly. It might please you to "get even" with someone who is disturbing you, but it can cause big trouble for them, perhaps unfairly so. For all you know, the apparent drunk is traveling to the funeral of a close friend or relative, or otherwise needs to travel that day. Airlines have a tendency to overreact and I don't want to be responsible for a fellow passenger being denied boarding.
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Old Dec 8, 12, 11:03 am   #14
 
Join Date: Oct 1999
Location: cincinnati, ohio
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You really have to post on a message board on how to deal with another human being?
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Old Dec 8, 12, 11:11 am   #15
 
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Originally Posted by fyodor View Post
You really have to post on a message board on how to deal with another human being?
Right. Because everyone clearly always has a really good intuitive sense of how to deal with everyone else and never needs any help.
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