I'm all for an accessible (but not intrusive) privacy policy, but the AG is calling out things I've never seen in my relatively frequent use of the app. Where is it collecting home addresses and DOBs? Wouldn't info like full name be populated from the booking and not the mobile user? I get that dumping your cc# and billing address in for checked bags might seem iffy (I rarely check more than 1 bag, so have never paid for anything through the app and am not completely sure what it asks for).
Then there are things that are just curiosities - like geolocation - that actually sounds like it'd be pretty nifty for some stuff.
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Where is it collecting home addresses and DOBs? Wouldn't info like full name be populated from the booking and not the mobile user?
Then there are things that are just curiosities - like geolocation - that actually sounds like it'd be pretty nifty for some stuff.
If its not in the booking already when checking in the app prompts you for address and dob etc. The point is not that the app can't ask for this, its that nowhere are you told why you need to enter this information and how its being used.
First, credit due to Delta for a great mobile app. I use it a lot and it keeps getting better.
Second, the LA Times article says it tracks your DOB and photos? Is that true? If so, what the heck is DL doing with our photos? Or is this the photo you can take of your parking spot?
Third, perhaps Bob Kupbens should spend less time at conferences bragging about DL's eCommerce platforms (including delta.dumb) and spend more time complying with CA AG requests and fixing the website?
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If its not in the booking already when checking in the app prompts you for address and dob etc. The point is not that the app can't ask for this, its that nowhere are you told why you need to enter this information and how its being used.
OK, I understand this may be a violation considering the way California's privacy law is written, but come on now! Delta probably has all of that info and more thru what their customers key-in on Delta.com
It would rather the AG go after Delta for their bogus "best price guarantee", or perhaps the non-existence of any 25k mileage tickets for SFO/LAX to JFK.
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Quote:
Originally Posted by itsaboutthejourney
First, credit due to Delta for a great mobile app. I use it a lot and it keeps getting better.
Second, the LA Times article says it tracks your DOB and photos? Is that true? If so, what the heck is DL doing with our photos? Or is this the photo you can take of your parking spot?
Third, perhaps Bob Kupbens should spend less time at conferences bragging about DL's eCommerce platforms (including delta.dumb) and spend more time complying with CA AG requests and fixing the website?
I forget exactly how it works but there is some feature of iOS that gives apps access to your photos, I think it is if you allow them to access your location.
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They seem to indeed refer to the parking spot finder - if you snap a picture AND collect your specific position, they pretty much have to access you geolocation and must have access to the camera/picture functionality. How else can they do it?
I can understand the DoB issue and personal information gathering. Sometimes my sister uses my US phone and mobile app to quickly check her flights to avoid roaming fees. For some (but not all) of those flights, I get check-in notifications or push messages or can actually see her ticket confirmation (including mobile tickets). I hope they have resolved that with passbook.
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I know the AG has a job to do, but I struggle to think of anything I care less about than the privacy policy for an airline app. It isn't like I would read it if it was there.
I know the AG has a job to do, but I struggle to think of anything I care less about than the privacy policy for an airline app. It isn't like I would read it if it was there.
I know the AG has a job to do, but I struggle to think of anything I care less about than the privacy policy for an airline app. It isn't like I would read it if it was there.
+1 on not reading it and the AG's office having better things to go after.
Although c_d's note is interesting - if my battery is dead or something and I borrow someone else's phone, how much of my info gets saved? Then again, would I ever be in a state of mind where I feel comfortable entering/accessing private data on a device I don't completely trust to begin with?
Not sure about iPhone, but for Android users, you acknowledge permissions every time you add an app, and developers can differentiate between accessing hardware functions (using the camera to take picture) and accessing data (getting to pictures stored on your device).
__________________ "When you're great, people often mistake candor for bragging."
Does California law apply here? I thought the airlines were exempt from most state regulation? Perhaps the airline's apps aren't exempt?
Airlines tickets/reservations were exempted from state commerce regulations by the courts (specifically the Texas 5th circuit). But things that aren't interstate still apply. For instance, Delta Vacations Gift Cards have no expiration date because they reside in Minnesota.
What's raised ire is they collect geo-location data when the app is used. According to reports any time you use the Delta App, they know your GPS location.
I think DL is going to have a hard time getting out of this 1) Because they were warned, had ample time to update it and it was such a simple update to the app. 2) Airlines in general conduct business is ways that are abhorrent to state commerce law. I would not be surprised if settlement talks include things outside the scope of the app.
