As a Diamond member who has used the website for years why do I have all this beta testing, errors, nonsense, change password stuff. I have work to do...I'm their customer...
Yeap, there are folks on here who love Delta so much that if a flight attendant murdered a passenger they would say "well the flight landed on time" but ignoring the 1% and focusing on a business prop - seriously Delta IT should be ashamed of this untested Beta site.
AA Lifetime Platinum & DL Diamond
To check my flights. I have to put in my first and last name plus confirmation number every time. My flights to FLL have been changed three times in the last month. If there is an equipment change sometimes they change my set to the window instead of the aisle.
My mileage calculation is all messed up now too. I got 270 miles (mqm and otherwise) for JAX-ATL. What happened to the old minimum 500 per segment? Unless I've missed something serious regarding miles calculations, this website is really messed up.
I know it'll take a while to get used to and I'm OK with that, but:
Changed password 3 times and still can't log in with it or get it to work when calling in.
Can't change seat assignments (especially with UG)
and worst of all--I couldn't book a flight yesterday. I could see the flights I wanted, but when I proceeded to booking, I received a message that said my session had timed out (only after a few seconds--this happened repeatedly over two days).