Go Back   FlyerTalk Forums > Miles&Points > Airline Programs > Delta SkyMiles
Sign in using an external account

Reply
 
Thread Tools Search this Thread
Old Dec 5, 12, 8:28 pm   #1
 
Join Date: May 2009
Location: SRQ
Posts: 174
Is Delta.com "cookie-ing" me and raising fares?

I know I'm not the first to mention this...but I thought the practice had been discontinued, it was a thing of the past.

Last night I was looking for a r/t SRQ-GUA in January. Best price for my time frame was $533 on DL.com (actually $518 for same tix from Orbitz). An hour later I go back in to DL.com and the price has gone up to $576, but still $518 on the O. Two hours later (and a few minutes before midnight) and my third attempt, and the price on DL.com has now gone up to $619! [note: I had cleaned my cookies, but I guess the ISP shows as the same]

So I went to the other computer in the house, where I have a ISP proxy, and I check the DL.com site and voila! the fare is $533.

Anyone else have this happen with DL lately? Bottom line is I put a hold on a TPA-GUA flight for $473 via AA, which never budged in price no matter how many times I queried.
__________________
My Flight Memory is a work in progress http://www.flightmemory.com/signin/?...istik;r=264720

Last edited by elizadoo; Dec 5, 12 at 8:32 pm.. Reason: typos
elizadoo is offline   Reply With Quote
Old Dec 5, 12, 9:14 pm   #2
 
Join Date: Jul 2010
Programs: Delta PM
Posts: 74
Did you try booking it?

I was booking tickets yesterday, and soon after I put in my credit card details, the price jumps up by ~$90. Wouldn't be surprised to see something similar happen when you try to book the lower fare.
dhavalgiani is offline   Reply With Quote
Old Dec 6, 12, 5:36 am   #3
 
Join Date: Sep 2007
Location: BOS
Programs: DL DM, Marriott PP, Hertz PC
Posts: 5,150
There were issues earlier this year regarding something similar where DL would show a higher price to elites if they were logged in. Supposedly fixed, but with the recent changes to the website I don't trust anything there and I certainly wouldn't put it past them.

I know that searching for award travel can jack up the price due to the perceived 'demand' by the booking system, but that is not cookie dependent.

Its also possible that you saw prices fluctuate as DL was messing with their inventory buckets or loading new fares.
rylan is offline   Reply With Quote
Old Dec 6, 12, 6:10 am   #4
 
Join Date: Dec 2009
Programs: DL PM, HHonors Gold
Posts: 48
This has happened to me a few times when trying to use eCerts on the new website, when entered the price just jumps to make the eCert useless. I know that many are hesitant to use it but I am a google.com/flights convert, it uses the ita software but allows you to redirect to DL.crap
brfort is offline   Reply With Quote
Old Dec 6, 12, 6:13 am   #5
LBJ
 
Join Date: Jul 2003
Posts: 3,477
Quote:
Originally Posted by brfort View Post
This has happened to me a few times when trying to use eCerts on the new website, when entered the price just jumps to make the eCert useless. I know that many are hesitant to use it but I am a google.com/flights convert, it uses the ita software but allows you to redirect to DL.crap
eCerts often have restrictions on which flights they can be used and base fare requirements. This is not surprising at all.
LBJ is offline   Reply With Quote
Old Dec 6, 12, 6:22 am   #6
 
Join Date: Dec 2009
Programs: DL PM, HHonors Gold
Posts: 48
I agree, but I called DL several times and they confirmed that they had no restrictions and it was a glitch, just booked it over the phone at that point.
brfort is offline   Reply With Quote
Old Dec 6, 12, 7:19 am   #7
 
Join Date: Feb 2008
Location: JFK,ATL,LGA (the rest of the world follows)
Programs: DL KM/DM (AA Gold, emeritus CO Plat, and no place like home)
Posts: 1,485
To your question:
Delta's statement on that to few flyertalkers was that it does not do that.

That said-

Hideous "Fare Change" on DL.DUMB after entering credit card info

And

http://minnesota.cbslocal.com/2012/0...discrepancies/

and also,

WCCO MSP: Delta charges FF More than non FF
__________________
Been around the world (over and over and over and over...)
DLroads is online now   Reply With Quote
Old Dec 6, 12, 7:22 am   #8
FlyerTalk Evangelist
 
Join Date: Oct 2005
Location: Somewhere between here and there...
Programs: WWF, Appalachian Mountain Club
Posts: 10,185
Quote:
Originally Posted by elizadoo View Post
I know I'm not the first to mention this...but I thought the practice had been discontinued, it was a thing of the past.

Last night I was looking for a r/t SRQ-GUA in January. Best price for my time frame was $533 on DL.com (actually $518 for same tix from Orbitz).
So book with Orbitz.

Problem fixed.
tkey75 is offline   Reply With Quote
Old Dec 6, 12, 7:37 am   #9
 
Join Date: Feb 2012
Location: MSP
Programs: DL Silver Medallion, Marriott Silver Elite
Posts: 7
Yes, absolutely! I am 100% CONVINCED that *they* (Delta, travelocity and other booking engines) are tracking what's searched for and then raising the fares an hour or two after you search.

Two weeks ago, I found a cheap flight to the DC area for May. Found a great fare to IAD. Didn't book it because I needed to verify the dates with my parents, who will be joining me on this trip. I didn't hear back from them for about two hours. When I did, they said, "Yeah! Book it."

So I went back to Travelocity to book it and low and behold, the price jumped $200. I was so pissed. Being that May is still far, far away, I didn't feel so bad, figuring I could get it cheaper. Cleared my cookies, still didn't work.

I had my parents try searching Travelocity, Delta, Expedia, etc but they got the same fare too.

This week, did the search again. IAD was still the same high price but BWI was VERY low -- as in lower than I've ever seen it. I quick called my parents and discussed how BWI is inconvenient, but for that fare, it's probably worth it. They said book it.

By this time, my session had expired so I did the search again. Luckily, same price. So I tried actually booking it and low and behold, they raised the price again on me by $80 when I went to enter my CC. I could still get on an earlier flight home out of BWI for that same fare, but that wouldn't work for us. Only the exact routing that I wanted was raised.

Later that night, while at home, I did another search but chose dates another week out. Sure enough, I got the same cheap fare with the same routing that I wanted, only a week later. I booked it on the spot.

So stupid.
Candycorn is offline   Reply With Quote
Old Dec 6, 12, 8:59 am   #10
 
Join Date: Dec 2010
Location: MSP
Programs: DL PM, A3 Gold, TK Elite, SPG Plat, HH Diamond, Hyatt Plat, National EE
Posts: 886
So you think Delta, who fly nearly half a million people per day (and sell the tickets to maintain this), is monitoring what you search for, and adjusting their pricing accordingly after a delay of 1-2 hours?

Seems a bit of an overreach to me.
mattsteg is online now   Reply With Quote
Old Dec 6, 12, 9:08 am   #11
 
Join Date: Aug 2008
Location: SE US
Programs: Duke of Bombay, Delta Ham Sandwich tm, Delta's Glitch
Posts: 3,826
Quote:
Originally Posted by mattsteg View Post
So you think Delta, who fly nearly half a million people per day (and sell the tickets to maintain this), is monitoring what you search for, and adjusting their pricing accordingly after a delay of 1-2 hours?

Seems a bit of an overreach to me.
I have 2 Star Wars fans in IT who could write this up in a day...
__________________
I don't always drink beer, but when I do... I drink a lot...
Thomas Hudson is offline   Reply With Quote
Old Dec 6, 12, 9:17 am   #12
LBJ
 
Join Date: Jul 2003
Posts: 3,477
Nevermind that this would open DL and the sites to billions in class-action lawsuits. Usually there's an explanation when someone bothers to post an actual example with dates, flights #'s, and fare classes --- lack of fare bucket availability, quoting a broken fare (in the WCCO story), a fare rule violation, etc.
LBJ is offline   Reply With Quote
Old Dec 6, 12, 9:25 am   #13
 
Join Date: Aug 2008
Location: SE US
Programs: Duke of Bombay, Delta Ham Sandwich tm, Delta's Glitch
Posts: 3,826
Quote:
Originally Posted by LBJ View Post
Nevermind that this would open DL and the sites to billions in class-action lawsuits. Usually there's an explanation when someone bothers to post an actual example with dates, flights #'s, and fare classes --- lack of fare bucket availability, quoting a broken fare (in the WCCO story), a fare rule violation, etc.
They said it would take two days to add plausible deniability....
__________________
I don't always drink beer, but when I do... I drink a lot...
Thomas Hudson is offline   Reply With Quote
Old Dec 6, 12, 9:49 am   #14
 
Join Date: Sep 2008
Location: SEA
Programs: DL PM
Posts: 449
I saw this issue just last week.

Booked a TATL trip where the return leg was in L. A day later, a friend booked the same trip and got the return in U (about $100 savings). I make a dummy booking on my main computer, and the return is now in K (over $200 more than my original ticket). Checked it from another computer, and sure enough U was available.

This was all within 24 hours of the original ticket, so I was able to get it reissued.
__________________
2010 EUAs 9/14
discstickers is offline   Reply With Quote
Old Dec 6, 12, 10:16 am   #15
 
Join Date: Sep 2007
Location: BOS
Programs: DL DM, Marriott PP, Hertz PC
Posts: 5,150
Quote:
Originally Posted by Thomas Hudson View Post
They said it would take two days to add plausible deniability....
+1
Its simple to do, and DL already does this to an extent with award tickets when determining the mileage level to sell. Not only that, it would be nearly impossible for consumers to prove that it was done maliciously to extra more money from us.
rylan is offline   Reply With Quote
 
 
Reply

Bookmarks


Thread Tools Search this Thread
Search this Thread:

Advanced Search

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are Off
Pingbacks are On
Refbacks are Off
Forum Jump


All times are GMT -6. The time now is 1:13 pm.




SEO by vBSEO ©2011, Crawlability, Inc.