To make a long story short, my friend was trying to buy some air tickets for me and my husband with his miles as a Christmas gift. Actually, he asked me to book the trip. After many, many hours (days) of searches, I finally found a pair of tickets and put them on hold so I could check with the friend that it was OK to book. He said fine, and awhile later I got an email saying the tickets were being held until Dec. 4 and we could book them by going to "my itinerary." C;ick the link and it redirects you to a different page, my trips. There is no longer any such thing as "my itinerary." Instead, you are supposed to call them and pay a phone fee to find something THEY lost. I tweeted Delta Assist and they told me the same thing, that we would have to call. Sheesh.
Another problem is that after my friend made a big deal of how busy he was and how I have to shop myself for my gift from his points...I feel like there is zero chance he will make a big old complicated phone call. It's just an awful situation all around. I get no gift, I hate Delta more than ever, and it's just a big mess. I don't know what to do. I will try nagging my friend again but I'm fairly sure it won't work. 1) He is too depressed to make phone calls, and 2) if there is ANY chance of his getting charged a phone fee, he won't risk it, because he's dead broke. Does anyone know where this would be hidden on their site? It isn't under "My Trips." It can't be found with "Trip Finder." The site is extremely cluttered and, of course, using "search" found absolutely nothing. I have a reservation number but no where to put it.
This is an awful situation all round. I assume we will be getting no gift, and my friend will end up feeling even more depressed...I'm pretty depressed myself at this point. Scrooge himself couldn't have done it better!
Can't you just take the PNR from the Hold email and search for it on Delta.com? Don't login and then click on the My Trips section. Enter the PNR and passenger information. From there you should be able to redeem the award if it is still being held.
Programs: Feels like FO (DL DM, CO-G, United PE) - by choice!
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Quote:
Originally Posted by TTT
Can't you just take the PNR from the Hold email and search for it on Delta.com? Don't login and then click on the My Trips section. Enter the PNR and passenger information. From there you should be able to redeem the award if it is still being held.
You can indeed. But you still would need to have login, password/pin, and CC verification number in order to conclude the business. There is a monetary charge with most of the award tickets that needs to be paid by CC, sometimes significant when it is international travel. Using someone elses credit card here may raise a red flag and bring up the "show CC at checkin" issue.
If your friend is PM+, the phone booking fee is waived.
__________________ DL '12 SEG'S 38 MQM 137000 CO|UA '12 EQM 2000 - Loyalty should go both ways but DL is trying the one way street on me.
I'm not sure where the information is located on the website, but if your friend is dead broke and depressed, perhaps you can use his miles to get a few AmEx gift cards from the Marketplace (albeit a bad bad value) and gift it back to him or buy something with it for him? That may make him smile for the holidays and have some money...?
Sorry for the extra information, but "depressed," "broke," and "Christmas" just don't sound right together...
I'm logged in, that isn't the problem. My friend gave me all that when he told me, Merry Christmas but do the work yourself! The problem is that, despite the email, and despite the 6 letter confirmation number, it's becoming clear that they didn't hold the itinerary.
I have started the search from scratch and I think I have found equivalent tickets, or maybe the same tickets returned to inventory even though "they said" they would hold them until Dec. 4. Stay tuned. I'll update to let you know if we can actually book.
My friend is not a Plat, he is a depressed person who no longer flies. I hate to keep bugging him when he thinks he is already being pretty generous. But he says if I can't figure it out, he'll call & yell at them tomorrow. :-) I would like to spare him that.
To make a long story short, my friend was trying to buy some air tickets for me and my husband with his miles as a Christmas gift. Actually, he asked me to book the trip. After many, many hours (days) of searches, I finally found a pair of tickets and put them on hold so I could check with the friend that it was OK to book. He said fine, and awhile later I got an email saying the tickets were being held until Dec. 4 and we could book them by going to "my itinerary." C;ick the link and it redirects you to a different page, my trips. There is no longer any such thing as "my itinerary." Instead, you are supposed to call them and pay a phone fee to find something THEY lost. I tweeted Delta Assist and they told me the same thing, that we would have to call. Sheesh.
Another problem is that after my friend made a big deal of how busy he was and how I have to shop myself for my gift from his points...I feel like there is zero chance he will make a big old complicated phone call. It's just an awful situation all around. I get no gift, I hate Delta more than ever, and it's just a big mess. I don't know what to do. I will try nagging my friend again but I'm fairly sure it won't work. 1) He is too depressed to make phone calls, and 2) if there is ANY chance of his getting charged a phone fee, he won't risk it, because he's dead broke. Does anyone know where this would be hidden on their site? It isn't under "My Trips." It can't be found with "Trip Finder." The site is extremely cluttered and, of course, using "search" found absolutely nothing. I have a reservation number but no where to put it.
This is an awful situation all round. I assume we will be getting no gift, and my friend will end up feeling even more depressed...I'm pretty depressed myself at this point. Scrooge himself couldn't have done it better!
Sorry this happened, but there is something to be lerned here. Don't book from another's account. The world is set up for you and others not to do so.
ok i got my tix but sheesh! it shouldn't be this hard
OK, how I resolved it was to assume Delta lost the reservation and I just tried to remember what I had saved yesterday instead of using the six letter reservation.
The award was still available, and this time I was able to get it booked. Yes, to the person who pointed out that there is still a small fee, even without a phone fee, I was allowed to put in my own credit card to pay the small fee. So I have finally solved the problem without having to make any phone calls or adding a phone fee.
I am sure not very confident of Delta's "Hold" feature though. But I have simmered down a little bit. They definitely made it harder than it needed to be though...Whew!!!!
Eh, but he wanted me to do it to save him the trouble. You know? What can I say? Southern men don't like to shop for gifts. Many Southern men don't like to manage their own money. There is a cultural belief that it's women's work, I guess. I don't want to be a big pain in the rear to somebody who is trying to do something nice!
Quote:
Originally Posted by DaddyRabbit
Sorry this happened, but there is something to be lerned here. Don't book from another's account. The world is set up for you and others not to do so.
He still has quite a few miles but he doesn't have a Delta Skymiles Amex. I thought you needed that to get the gift cards. I have showed him how to cash out for gift cards in the past for Christmas gifts, so I know he was able to do it previously, maybe 2-3 years ago. But I don't think he has that credit card any more. Don't apologize for the suggestion though. I'm going to double check it right now.
Quote:
Originally Posted by NYCTraveller
I'm not sure where the information is located on the website, but if your friend is dead broke and depressed, perhaps you can use his miles to get a few AmEx gift cards from the Marketplace (albeit a bad bad value) and gift it back to him or buy something with it for him? That may make him smile for the holidays and have some money...?
Sorry for the extra information, but "depressed," "broke," and "Christmas" just don't sound right together...
Southern men don't like to shop for gifts. Many Southern men don't like to manage their own money. There is a cultural belief that it's women's work, I guess.
