Never had anything like this before. Flying yesterday ywg,msp,mia. My 730am gets cancelled, I get call at 4am from delta advising me. I log into delta and perfect I have automatically been rebooked at 9am, but will now go thru msp, then atl, and finally mia. Not the end of the world, 1 extra stop and will arrive 5.5 hours late ( I've had worse ). Wile waiting in the gate area I'm called to the desk. They say because my original ticket and paid class was 1 stop and now they have to add an extra stop I have to pay a fee before I can board? Before I could yell at her, she said its $1.46, I didn't know if I should laugh or cry? I let them swipe my card for yes one dollar and forty six cents, and boarded, and then wrote delta a nice email. Thought it was pretty funny. Assuming I will get a refund.
The GA had it wrong. There was no charge for the delay and extra hop, Delta provides those services free of charge. The $1.46 was the "customer contact outside normal working hours" fee for the 4AM cancellation phone call.
Seriously, that's bizarre. If you refused, would they have denied you boarding?
Programs: DL PM, UA 1K, AF PE, BA Gold, HH Gold, MR Gold, some Amex
Originally Posted by DLcoop1977
For 5.5 hours late, I'd be looking for compensation.
Don't know what the DL agent was smoking, but this is obviously a joke. I have been rerouted non-stop TATL through CDG before which would obviously be $50+ in taxes and was never charged a cent. Write to Delta and I am sure you'll get at least $150 for that kind of delay let alone the $1.46 joke.
ROFLMAO....So, to get this correct, DL charged you at the gate $1.46 because DL:
1). Woke you up at 4:00 a.m.
2). Cancelled your first flight
3). Rebooked you on a 9:00 a.m. flight
4). You had one additional stop added to your original itinerary
5). Make you 5 1/2 hours late when compared to original arrival time.
They penalized you for their problem. Sounds like to me it was a "fare difference" for what you paid when compared to the new itinerary. If that happened to me a few years ago, AA would have made a killing off of my traveling party.
Book BOS-ORD-HNL-KOA. BOS-ORD was good, ORD-HNL cancelled. Rebooked ORD-MIA-LAX with a next morning flight to HNL then onto KOA. What would that have been worth to DL? $3.67 for changes.