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Old Nov 21, 12, 8:33 pm   #1
 
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Minor gripe...worth an email?
Booked my son on an award ticket returning to Seattle via DTW.
"Time to check in email" showed the window seat (37F) I selected for him.
At OLCI, he was moved to a middle seat (38E), which he didn't realize until he boarded. It's a long flight to be stuck in the middle.

Worth a complaint email?
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Old Nov 21, 12, 8:44 pm   #2
 
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Did your son complain, or is it just something you feel you need to do?

It's Thanksgiving! Let it go!
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Old Nov 21, 12, 8:52 pm   #3
 
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Quote:
Originally Posted by 122554 View Post
Did your son complain, or is it just something you feel you need to do?

It's Thanksgiving! Let it go!
He didn't complain. He's happy to be home, but asked me if I had done something to switch it which was when I found out he was in the middle.

Happy T-Day
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Old Nov 21, 12, 8:57 pm   #4
 
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Did your son complain, or is it just something you feel you need to do?

It's Thanksgiving! Let it go!
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Old Nov 21, 12, 9:06 pm   #5
 
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Change in equipment?? Every week I check every itinerary I have in the queue. It's not unusual to find an equipment change (DL has 8 different versions of the 75) has changed my seat. By check-in time it is almost always too late to do anything about it. (I have had the great fortune of being upgraded better than 90% of the time but still, the one time I don't check will be the time I'm stuck in a middle seat on a 5 hour flight.)
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Old Nov 21, 12, 9:21 pm   #6
 
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Quote:
Originally Posted by tikiboy View Post
Booked my son on an award ticket returning to Seattle via DTW.
"Time to check in email" showed the window seat (37F) I selected for him.
At OLCI, he was moved to a middle seat (38E), which he didn't realize until he boarded. It's a long flight to be stuck in the middle.

Worth a complaint email?
No

Happy Turkey Day
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Old Nov 21, 12, 9:37 pm   #7
 
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Quote:
Originally Posted by tikiboy View Post
Worth a complaint email?
Yes. While it doesn't happen often, I hate when an airline changes my seat. Maybe enough people complaining will eventually cause DL to fix the problem. Even if it's an equipment change, the algorithm to reassign seats should do better.

Happy Thanksgiving!
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Old Nov 21, 12, 11:08 pm   #8
 
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Quote:
Originally Posted by tikiboy View Post
Worth a complaint email?
No.
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Old Nov 21, 12, 11:37 pm   #9
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Why not, DTW-SEA is a long route.
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Old Nov 22, 12, 12:11 am   #10
 
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Worth a complaint email?
Your son was wronged, so yes!

But if it comes from you, a DM, it could seem disingenuous, as though you're trying to use your clout to get more compensation, so maybe no!

But he was wronged, so maybe HE should write in!

But if he writes in, you're not likely to get much more than a canned eMail, so why bother.

But if you don't bother, they'll never know about the problem to fix it, so do it!

Even if they know about it, what can they really do about it, so it's a waste of time.

I so confused!

Here's what I really don't understand . . .

Quote:
Originally Posted by tikiboy View Post
"Time to check in email" showed the window seat (37F) I selected for him.

At OLCI, he was moved to a middle seat (38E)
Where are these rows - - 37? 38? Are there really THAT many rows wayyyyy back there?
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Old Nov 22, 12, 5:36 am   #11
 
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Your son is not a DM you are. They will just say that seats are not guaranteed. Probably a DM wanted the seat
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Old Nov 22, 12, 5:48 am   #12
 
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Quote:
Originally Posted by tikiboy View Post
He didn't complain. He's happy to be home, but asked me if I had done something to switch it which was when I found out he was in the middle.

Happy T-Day
and neither of you checked to see if his seat at moved before he checked in for the flight.....

(maybe there's a lesson learned here?)

Bob H
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Old Nov 22, 12, 6:02 am   #13
 
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Quote:
Originally Posted by BobH View Post
and neither of you checked to see if his seat at moved before he checked in for the flight.....

(maybe there's a lesson learned here?)
FT Lesson Learned:
Regardless of the post, the OP will be found at fault within the first 15 responses.
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Old Nov 22, 12, 6:45 am   #14
 
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Whether OP files a whine with DL or not is a decision only OP can make. Since OP has no facts about why, there's not much to say. On the other hand, DL, like all consumer businesses tracks these complaints for better or worse. File enough of them and some day when you really need something, they've for you pegged as a chronic complainer.

OP's choice.
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Old Nov 22, 12, 7:24 am   #15
 
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Quote:
Originally Posted by BobH View Post
and neither of you checked to see if his seat at moved before he checked in for the flight.....

(maybe there's a lesson learned here?)

Bob H
I did check, however in the heat of the moment, my son didn't realize it...all those bright lights in DTW during his transfer. Same thing happened to my nephew on his OLCI and he did ask and get his seat changed back.


Quote:
Originally Posted by plagwate View Post
FT Lesson Learned:
Regardless of the post, the OP will be found at fault within the first 15 responses.
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