I'm trying to change a flight, re-booking the return into F. As we know, paying into a higher cabin should waive the change fee. I've tried to explain this to two off-shore agents for ten minutes each.
This second go-around was just ridiculous. "But sir, your medallion upgrade hasn't cleared so I can't waive the change fee. Once the upgrade clears, call back and we will waive it."
Now I have a supervisor in CVG who seems to know what she's talking about. But is insisting that if I want to give delta $300 more for F, I need to also pay $150 for the privilege.
I should add that I can understand if this is now the policy, but I can't understand what the heck the confusion involving medallion upgrades is.
Last edited by Ascii; Nov 18, 12 at 12:58 pm..
Reason: Clarifying that it was the same flight
Cause DL mgmt cares little about IT, resulting in poor systems and agents having to do lots of works. Add that to lack of mgmt willingness to invest in good training.
I tried the very same thing 2 weeks ago. Was told that up-faring does incur the change fee, although up-faring to a different class does not.
A week later I called again and asked another rep: he was able to grab me an M fare (had T initially) and use my SWU, no change fee.
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Appears to be one of those agent-dependent issues. Last year I wanted to buy up Mrs DD from a T fare to an A fare and the first two agents wanted the change fee. Third one never even mentioned it.
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Yes the official policy is a fare change within the same cabin = CHARGE. A fare change to a higher cabin = WAIVED. As some have mentioned you can get a sympathetic agent who will waive it for you but that is actually breaking the rules.
After receiving two different answers from two different folks on @DeltaAssist -- the verdict is: "To make any change the fare difference and change fee would apply." So be it. Perhaps I've just been lucky with phone agents before... who knows. I'll just keep my money.
That said, I still wish the phone agents could competently explain things without resorting to nonsense. Maybe I should call back if my upgrade clears to ask for a change fee waiver... Hilarity would ensue, no doubt.
I'm trying to change a flight, re-booking the return into F because that's all that is available. As we know, paying into a higher cabin should waive the change fee. I've tried to explain this to two off-shore agents for ten minutes each.
Um, paying into a higher cabin should waive the change fee applies when you are upfaring on the same flight. It's not a blanket get out of jail free card for waiving change fees.
David
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If Pavlov were still around, he could dispense with the dog and just collect data from FT.
Um, paying into a higher cabin should waive the change fee applies when you are upfaring on the same flight. It's not a blanket get out of jail free card for waiving change fees.
David
It was the same flight - sorry for the confusion! They wouldn't waive the change fee to move from Economy to First on the same flight. DeltaAssist confirmed this 'policy,' and I decided to keep my money.
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I have not been successful in waiving change fee for an up-fare or up-class in the last year. The only thing I have been able to make work is to purchase Y ticket, print receipt, cancel and then rebook F within 24 hours.
Despite what people have claimed in this forum, Delta does not have a policy of waiving the Change fee for going from a nonrefundable coach fare to a first class fare. If you have been fortunate to do this, it is case of the agent not knowing the rules and making a mistake. I think that is why people are not seeing this very often these days. I am not saying it does not happen, just saying it is not policy. Of course they may sometimes do it as a customer service "waiver" in some instances.
I have not been successful in waiving change fee for an up-fare or up-class in the last year. The only thing I have been able to make work is to purchase Y ticket, print receipt, cancel and then rebook F within 24 hours.
It was the same flight - sorry for the confusion! They wouldn't waive the change fee to move from Economy to First on the same flight. DeltaAssist confirmed this 'policy,' and I decided to keep my money.
I just re-read OP, and it was confusing -- sorry!
Sounds like the old policy or practice is gone. Thank you for clarifying.
David
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If Pavlov were still around, he could dispense with the dog and just collect data from FT.
This goes to what I have always experienced, no matter how many people you talk to, no ones answer will match. I have went thru this with Delta SO many times. It's maddening.
Delta phone agents are just like any other big category. There will be those who excell, those that are above average, some that are average, below average and some who are on the verge of getting fired. Bell Curve. Put that together with all the different codes, rules, regulations, policies and it amazes me they are as good as they are. I personally experience them as way more knowledgable and have had very few issues. And those issues were quickly taken care of with an asked for assist from a supervisor.
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Originally Posted by Mr. Tickets
Despite what people have claimed in this forum, Delta does not have a policy of waiving the Change fee for going from a nonrefundable coach fare to a first class fare. If you have been fortunate to do this, it is case of the agent not knowing the rules and making a mistake. I think that is why people are not seeing this very often these days. I am not saying it does not happen, just saying it is not policy. Of course they may sometimes do it as a customer service "waiver" in some instances.
It was never a mistake when I (and many of my SEA Res folks) did it - partly it was NWA's policy, and partly it was simply good CS. If you upgraded your fare on the same flight, we waived the change fee. Simple as that.
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NWA Seattle Elite Services, Res with Elite Services heart. Sept 2007 - Sept 2012.
