Delta.com overhaul
Dec 15, 2012, 3:31 pm
#1081
Join Date: Jan 2010
Location: ATL
Programs: DM, KM,
Posts: 173
Happens constantly when trying to book. Very annoying and because I'm a loyal DL flyer, I just deal with it and call the DM line.
Dec 16, 2012, 1:40 pm
#1083
Join Date: Dec 2007
Location: Tundra Land (MSP)
Programs: DL Plat, DL SkyClub, SPG Plat, HH Diamond, National Emerald Exec
Posts: 269
Had to call the Plat line each time; got three different reactions:
1. "I WISH they'd get that get that fixed. Let's get the seat you want." (I hear ya, sister.)
2. "What seat would you like?"
3. "You must be logged in incorrectly, since no one else has had this problem." (Bit my tongue.)
Just love it when several weeks into an ongoing problem, a customer service rep tries to convince you the problem is user error...... :::sigh:::
Dec 16, 2012, 2:47 pm
#1084
Join Date: Apr 2011
Location: DCA
Programs: Delta PL, Starwood PL
Posts: 9
I just checked in for my flight (with upgrade requested status)... after checking in confirmation I clicked on view upgrade list link and it says "you have to be checked in to see the list"
Then I went back to my trips... now it doesnt even have view upgrade list link...
Checked my mobile app (shows checked in) but no upgrade list link there either
Then I went back to my trips... now it doesnt even have view upgrade list link...
Checked my mobile app (shows checked in) but no upgrade list link there either
Dec 16, 2012, 3:17 pm
#1085
Join Date: Feb 2008
Location: JFK,ATL,LGA (the rest of the world follows)
Programs: DL KM/DM/2MM (NH Plat emeritus, CO Plat emeritus, and no place like home)
Posts: 3,190
More changes are coming to delta reservation IT (maybe worth a new thread)
I was talking today with the DM desk, and I found something interesting. Tomorrow (Monday), a new reservation system will be launched (or maybe 'system-wide tested' be more appropriate) that all agents will have to begin using. The system is, in many ways, a modified version of the website and its research functions for reservation agents purposes, and with their additional needed functions.
The bad news though is that (a) It was developed by the same team and concurrently with the new website, and has some of the same 'challenges' (b) see (a)... (c)
In short, I was told today-
(i) apologies in advance if over the next few days/weeks you will find out that waiting time for agents on the phone increases, and some functions become unavailable (ii) you may want to consider some bookings early before the new rollout tomorrow. (iii) hope for the best.
The bad news though is that (a) It was developed by the same team and concurrently with the new website, and has some of the same 'challenges' (b) see (a)... (c)
In short, I was told today-
(i) apologies in advance if over the next few days/weeks you will find out that waiting time for agents on the phone increases, and some functions become unavailable (ii) you may want to consider some bookings early before the new rollout tomorrow. (iii) hope for the best.
Dec 16, 2012, 7:41 pm
#1086
Join Date: Apr 2006
Location: Ohio and Colorado
Programs: AA Gold MM, DL Gold, US MM, HH Gold, Starwood
Posts: 953
i was talking today with the dm desk, and i found something interesting. Tomorrow (monday), a new reservation system will be launched (or maybe 'system-wide tested' be more appropriate) that all agents will have to begin using. The system is, in many ways, a modified version of the website and its research functions for reservation agents purposes, and with their additional needed functions.
The bad news though is that (a) it was developed by the same team and concurrently with the new website, and has some of the same 'challenges' (b) see (a)... (c)
in short, i was told today-
(i) apologies in advance if over the next few days/weeks you will find out that waiting time for agents on the phone increases, and some functions become unavailable (ii) you may want to consider some bookings early before the new rollout tomorrow. (iii) hope for the best.
The bad news though is that (a) it was developed by the same team and concurrently with the new website, and has some of the same 'challenges' (b) see (a)... (c)
in short, i was told today-
(i) apologies in advance if over the next few days/weeks you will find out that waiting time for agents on the phone increases, and some functions become unavailable (ii) you may want to consider some bookings early before the new rollout tomorrow. (iii) hope for the best.
Dec 16, 2012, 7:53 pm
#1087
Suspended
Join Date: Aug 2005
Location: BOS
Posts: 15,027
I was talking today with the DM desk, and I found something interesting. Tomorrow (Monday), a new reservation system will be launched (or maybe 'system-wide tested' be more appropriate) that all agents will have to begin using. The system is, in many ways, a modified version of the website and its research functions for reservation agents purposes, and with their additional needed functions.
Dec 16, 2012, 8:26 pm
#1088
Join Date: Dec 2006
Location: Where you want to be
Programs: DL DM & 1MM, AA, BA, National Emerald
Posts: 384
I was talking today with the DM desk, and I found something interesting. Tomorrow (Monday), a new reservation system will be launched (or maybe 'system-wide tested' be more appropriate) that all agents will have to begin using. The system is, in many ways, a modified version of the website and its research functions for reservation agents purposes, and with their additional needed functions.
The bad news though is that (a) It was developed by the same team and concurrently with the new website, and has some of the same 'challenges' (b) see (a)... (c)
In short, I was told today-
(i) apologies in advance if over the next few days/weeks you will find out that waiting time for agents on the phone increases, and some functions become unavailable (ii) you may want to consider some bookings early before the new rollout tomorrow. (iii) hope for the best.
The bad news though is that (a) It was developed by the same team and concurrently with the new website, and has some of the same 'challenges' (b) see (a)... (c)
In short, I was told today-
(i) apologies in advance if over the next few days/weeks you will find out that waiting time for agents on the phone increases, and some functions become unavailable (ii) you may want to consider some bookings early before the new rollout tomorrow. (iii) hope for the best.
Unbelievable!
Dec 17, 2012, 7:26 am
#1089
Join Date: Apr 2005
Location: New York, western US
Programs: DM/3MM
Posts: 4,246
Today I went to search for flights between 2 cities, going through Traveling With Us, and then Flight Schedules. Rather than be able to do an online search, the only options I am given are a) donwloadable PDF that is basically an oldstyle timetable and b) a route map.
Is anyone else seeing this? Why would they strip even more funcationality away?
Is anyone else seeing this? Why would they strip even more funcationality away?
Dec 17, 2012, 2:19 pm
#1090
FlyerTalk Evangelist
Join Date: Mar 2009
Location: NYC
Programs: AS MVPG, DL KM, Bee Six, Bonvoy Plat, Avis PC, Natl Exec, Greyhound Road Rewards Z"L
Posts: 16,660
Around 20-30 minutes ago I helped my mom book a flight to SFO in February and (surprisingly) neither of us had any problem doing it. She did log in halfway through and then saw ATL somewhere in the mix, but we were done in less than 5 minutes. Good flight times and it's cheaper than my SLC turns
Is the new system online yet?
-J.
Is the new system online yet?
-J.
Dec 18, 2012, 12:39 am
#1091
Suspended
Join Date: Aug 2010
Location: DCA | IAD | BWI | BOS | OSL
Programs: AMEX Plat, AA EXP, DL Diamond Medallion, US, B6, SPG Gold,Marriott Gold,Hilton Gold,Starbucks Gold
Posts: 1,388
New Reservation system my arse...Still the same crappy Award Booking Engine.
Just tried to book an award ticket to Oslo.
"We're sorry. One or more of the flights you selected just sold out. Please search again to view and select alternate flights."
Same story, new layout. This is beyond painful
. I can never expect this to be fixed with Delta. I chose green dates and a travel time that has lower passengers to Norway. Soldout is BS!
Just tried to book an award ticket to Oslo.
"We're sorry. One or more of the flights you selected just sold out. Please search again to view and select alternate flights."
Same story, new layout. This is beyond painful
. I can never expect this to be fixed with Delta. I chose green dates and a travel time that has lower passengers to Norway. Soldout is BS!
Last edited by krpjr; Dec 18, 2012 at 12:44 am
Dec 18, 2012, 5:40 am
#1092
Join Date: Oct 2007
Programs: Now just a lowly DL PM/1MM. This industry needs some competition. It's just not enjoyable anymore.
Posts: 3,543
Dec 18, 2012, 5:49 am
#1093
Join Date: May 2003
Location: Delta 3MM, DM, AIA IR Shs and MLBabe
Programs: Prefer to stay where the herded cats are staying, IHG , Hyatt gold, bottom fish in other chains
Posts: 2,445
I was talking today with the DM desk, and I found something interesting. Tomorrow (Monday), a new reservation system will be launched (or maybe 'system-wide tested' be more appropriate) that all agents will have to begin using. The system is, in many ways, a modified version of the website and its research functions for reservation agents purposes, and with their additional needed functions.
The bad news though is that (a) It was developed by the same team and concurrently with the new website, and has some of the same 'challenges' (b) see (a)... (c)
In short, I was told today-
(i) apologies in advance if over the next few days/weeks you will find out that waiting time for agents on the phone increases, and some functions become unavailable (ii) you may want to consider some bookings early before the new rollout tomorrow. (iii) hope for the best.
The bad news though is that (a) It was developed by the same team and concurrently with the new website, and has some of the same 'challenges' (b) see (a)... (c)
In short, I was told today-
(i) apologies in advance if over the next few days/weeks you will find out that waiting time for agents on the phone increases, and some functions become unavailable (ii) you may want to consider some bookings early before the new rollout tomorrow. (iii) hope for the best.
Dec 18, 2012, 5:50 am
#1094
Join Date: May 2003
Location: Delta 3MM, DM, AIA IR Shs and MLBabe
Programs: Prefer to stay where the herded cats are staying, IHG , Hyatt gold, bottom fish in other chains
Posts: 2,445
Dec 18, 2012, 11:37 am
#1095
FlyerTalk Evangelist
Join Date: Oct 2001
Location: check swarm
Programs: DL DM & 2MM, SPG/Bonvoid LT Titanium, Hyatt Globalist, $tarbucks Titanium
Posts: 14,403
Let's be clear, we're not talking about moving everyone's reservations from one system to another totally different system a la UA>CO, rather DL is upgrading it's own system giving agents (and eventually us) more functionality than before. That is very different than UA. Also different than UA, DL will be investing in training on the new system.
But that's reservations/IT, this thread is about the website.
But that's reservations/IT, this thread is about the website.