I flew DFW-DTW-MSP about 6 weeks ago. Upgraded on the DFW-DTW segment. Miles showed up in my account for the second leg, none for the first leg. Filled out the online missing credit form, never heard anything, still no miles.
Today I called SkyMiles customer service to inquire about the missing miles. Gave the agent my ticket number and she informed me that I didn't take the DFW-DTW flight. I assured her I did, and of course, if I hadn't, the DTW-MSP segment would have automatically canceled.
Put me on hold for awhile. Came back and said that while she believes me, I must go to the airport, show them my ticket and boarding pass (fortunately, I kept that), and sign an affidavit that I flew on the flight! Then, supposedly, they will let SkyMiles know to credit the miles. I actually need the miles as I will be right on the edge of qualifying for Gold again with those. Seems like a crazy exercise to put someone through given the facts, but I have a flight next week and will show them my paperwork when I check in and see what happens.
Does that sound right to you? TO me, it sounds like they just want you to go away so they're making "stuff" up? Is there really going to be anyone at the airport who is qualified to witness an affidavit or, let's put it this way, if there is, they are not at work, they are trying to fly somewhere, right?
Didn't we use to have a place where we could fax copies of our boarding pass for the missing miles or am I having a flashback to the old Northwest?
I just can't believe this will work so...if it does...please come back and let us know! I for one would appreciate the information. On the face of it, it makes no sense. Won't you have to take the affidavit (assuming they even know at the airport what the heck piece of paper you're talking about) and get it notarized at, I dunno, a notary office? And if they have an affidavit form at your airport, what is stopping Delta from having it in ANY of their offices in a form that can be quickly faxed or emailed right to your computer or phone? I just don't know about all this...Good Luck!
I guess I am saying, I would call back and try a different agent, because it sounds like you were talking to a real whackadoo. If I'm wrong, and this is the new face of Delta customer service, it is indeed scary. But I don't think you were told the right information, I honestly can't see it.
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There's a mileage request form on DL.com. Fill that out and you'll probably have better luck. If they need a copy of your BP, they'll ask you to fax it.
wow, i had the opposite experience with getting an Air France flight credited. I filled out the form online and it said all segments had been credited when in fact they hadn't....called in and told them and they credited them instantly without even asking for copies of boarding passes.
I filled out the online credit request a month ago and nothing happened. Never heard from them and the miles of course never posted. Definitely going to try the Flyertalk standard - call back and talk to someone else. May also tweet.
I'm certain the people at the airport won't have any idea what I'm talking about.
Followed FlyerTalk "Rule #1" and called back the GM number to get a different agent. She wasn't able to fix it on the phone (called someone to "check the manifest" and repeated that it showed I was not on the flight), but she gave me a number to fax my boarding pass with a request for credit, and it showed up a couple of days later.
Followed FlyerTalk "Rule #1" and called back the GM number to get a different agent. She wasn't able to fix it on the phone (called someone to "check the manifest" and repeated that it showed I was not on the flight), but she gave me a number to fax my boarding pass with a request for credit, and it showed up a couple of days later.
Glad to hear you got it resolved.
Had a similar situation a couple of years ago. After the agent started to give me the runaround, I told them I wanted an e-credit for the fare diff. if they were so convinced I didn't take the flight (it was some ridiculously expensive mid-week short turnaround M fare).
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Quote:
Originally Posted by davisew
Glad to hear you got it resolved.
Had a similar situation a couple of years ago. After the agent started to give me the runaround, I told them I wanted an e-credit for the fare diff. if they were so convinced I didn't take the flight (it was some ridiculously expensive mid-week short turnaround M fare).
Just as a side note, missing mileage has been really, really bad lately. So if you're connecting, you really have to double-check to make sure they're crediting all legs.
I go regularly from TLH-ATL and then from ATL to wherever. Lately, though the TLH-ATL leg hasn't been crediting--we're talking 4-5 flights since August. I hadn't made my PM status for next year yet and was trying to figure out why when I found all this missing mileage. Filled out the mileage request form--nothing. Called the PM line, they said they'd take care of it. Still nothing. In the meantime, another two legs failed to credit. Called again. Got the disbelief from the PM line even though I'm saying, "How, exactly, do you think I ARRIVED in ATL to catch the connection you've already credited me for?"
Still nothing. Sent a note through the comment/complaint line. They tried to tell me they credited it already--but they didn't look at correct dates and were essentially referring to the same flight numbers on different dates.
When the new site went up this week, I put the mileage requests back in. Finally got them credited today. Girding up to call and deal with missing partner credits now. Not sure why they're so sloppy, but it's a complete pain.
What carrier are the TLH-ATL legs on that you're missing? I see mainline, ExpressJet and Pinnacle on that route, just curious if it's one carrier's system or perhaps a problem at TLH?
