New York CTO Is Closed
#1
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Join Date: Apr 2005
Location: New York, western US
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New York CTO Is Closed
I have been on the road for two weeks, have not read all the Delta threads so don't know if this has been covered, but I went out of my office to a meeting today, and saw that the city ticket office, across from my office, was dark. I went over and there's a sign that says it's "permanently closed". I think this must have occurred in the last two weeks or so.
When I would go by at midday, there's always seemed to be a line in there (often non-U.S. folks requesting assistance).
When I would go by at midday, there's always seemed to be a line in there (often non-U.S. folks requesting assistance).
#2
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All the others in the US disappeared about four years ago. NYC was the last one in the US. It has been removed from the list of locations on Delta.com.
http://www.delta.com/help/contact_us...rica/index.jsp
http://www.delta.com/help/contact_us...rica/index.jsp
#4
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#8
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#9
Join Date: Aug 2011
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But I don't go to CTOs in Atlanta anymore either. I used to need to go to get a ticket for an international flight so I could do the visa application but now I can print my own. In the 90s I was at a CTO monthly. I thought they were all gone a long time ago.
#10
Join Date: Feb 2009
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Additionally, the outsourcing virus seems to have infected DL in particular. Whenever I try to sort something out at smaller stations, the personell has to call DL as well in order to get something done. What a joke. I have never heard more "I am not authorised to do that, please deal with that in ATL" than in SAT.
#11
Join Date: Aug 2011
Posts: 866
Additionally, the outsourcing virus seems to have infected DL in particular. Whenever I try to sort something out at smaller stations, the personell has to call DL as well in order to get something done. What a joke. I have never heard more "I am not authorised to do that, please deal with that in ATL" than in SAT.
#12
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#13
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FYI, it appears all the CTO's in Atlanta are now closed as well.
#14
Join Date: Feb 2009
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Let me just give you a quick example of how bad it is internationally: I had an issue in TXL concerning the rebooking of a flight. The personell there, outsourced AF, was refusing any support for Delta, no way to get help. In CDG, the agents just rolled their eyes and confirmed that the ticket was indeed changeable, they called Delta, and ended up yelling at each other on the phone. However, no result at all apart from learning a new vocabulary that you would not teach your kids. In IAH, the agent was simply telling me that he is not "with DL" and therefore cannot decide/do anything on their own and send me to the AF staff. The AF staff itself is not from DL either and send me back to the DL staff. Arriving in SAT, the staff did not know anything but to call the DL helpline and got the answer I was getting: this fare is not changeable (which is wrong as already stated multiple times by AF) ...
#15
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