This is actually illegal. DL got her bag to her as they said they would, a service was performed, just as she paid for that service. Filing a claim stating otherwise is fraud. Nice to see so many dishonest people...usually the same people who complain about the fees...when you're probably the reason they have to raise their fees to cover their credit card chargebacks.
In the air cargo and freight business lost package caused by mishandling (sometimes called Loss of Visibility) traditionally receive a discount or refund of shipping costs. There's nothing illegal about someone filing a dispute with the CC company. Nor is there any evidence that DL pays or charges higher fees because of it.
I agree. Although we all dislike the "un-bundling" of the travel experience, there is no proof to show that it drives customers away. In fact, most analysts are critical of WN for leaving hundreds of millions of dollars on the table by not implementing some type of baggage fee. This is the wave of the future, though I would expect to see some "re-bundling" of full fare economy tickets, ala Business Select.
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pjpoker Its been said before, but your going to pay it regardless. Higher fares, fees, whats the difference. At least most people here are educated enough to factor fees into their ticket price.
My issue isn't entirely with the fees themselves. I flew Air Asia this summer extensively and loved them - I don't mind pay-as-you go if the base fare is a value and the fees themselves are reasonable. My problem with all of this is the airline industry's attempt to have it both ways. For instance, it's well known that the nicer the hotel the more expensive everything is (mini bar, that innocent-looking $7 bottle of water in the room, internet etc.). The airlines seem to be in some ways going after that model of charging high prices for absolutely everything, but yet they deliver a greyhound type product. For reasons too complicated to get into, I don't think an airline (at least a US-based airline) could possibly deliver a high-end hotel type experience... and most of us only seem willing to pay for a more-or-less greyhound experience. So if that's the market, why not cut the BS and just focus on the things people care about? Why pretend to be a premium airline, charge premium fees and fares, deliver a greyhound experience, and ultimately fail at both?
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I don't know quite how to put this, but I'm kind of a big deal - I'm a Silver Elite. My flight memory.
This is actually illegal. DL got her bag to her as they said they would, a service was performed, just as she paid for that service. Filing a claim stating otherwise is fraud. Nice to see so many dishonest people...usually the same people who complain about the fees...when you're probably the reason they have to raise their fees to cover their credit card chargebacks.
They have one of the most general COCs out there and under baggage and the terms of there liability they do not free themselves from a time constraint, only a dollar amount
I thought that it was American because last year, I flew from LAX to OKC via DFW, which I had to pay a fee to check my bags. However, because the flight was delayed departing LAX, the connection time was too short for my bags to make the connection, and when I went to the baggage services counter, they gave me a voucher to use when I was checking baggage in again with AA.
That would make sense because I was watching a rerun a couple of nights ago of that 'week in the life' program that CNBC did on AA. May have been mentioned in that.
I predict some pissed skiers heading to S. America on DL this summer.
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Originally Posted by idayvuelta
For reasons too complicated to get into, I don't think an airline (at least a US-based airline) could possibly deliver a high-end hotel type experience... and most of us only seem willing to pay for a more-or-less greyhound experience. So if that's the market, why not cut the BS and just focus on the things people care about? Why pretend to be a premium airline, charge premium fees and fares, deliver a greyhound experience, and ultimately fail at both?
To me, whether the fee is right or wrong is irrelevant.
IMO, once again, DL has completely botched the communication of this change to its customers.
I see nothing on the homepage in terms of an advisory. I haven't received an email notifying me of the change. DL's baggage policy has, apparently, not yet been updated online.
It makes the quarterly report, and gets picked up by the wires, and is all over the news. Don't they know this will happen? Shouldn't they have their internal and external communications ready to trigger as soon as the quarterly release comes out?
It's as if they've NEVER done this before and one end of the shop has no idea what the other is doing. THIS is typical DL!
ADD: The baggage allowance page comes back with this lovely error, question marks and all ...
That would make sense because I was watching a rerun a couple of nights ago of that 'week in the life' program that CNBC did on AA. May have been mentioned in that.
Unfortunately, since AA no longer flies out of PVD, I have to rely on US or DL/NW, and DL is the better option.
...and remember, at least DL does not charge $2 for non-alcoholic beverages (granted, US did abolish that policy). Also, on US the fees may be lower ($25 for SDC) but there are more of them.
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In the air cargo and freight business lost package caused by mishandling (sometimes called Loss of Visibility) traditionally receive a discount or refund of shipping costs. There's nothing illegal about someone filing a dispute with the CC company. Nor is there any evidence that DL pays or charges higher fees because of it.
I believe filing a dispute with your credit card falls under their terms of credit...with whatever bank you choose. if you can file a claim stating that DL did not get your bag to you, then by all means pursue that avenue of refund. I'm not going to argue morality issues, but it seems very dishonest to me to claim I want my $15 back because DL got my bag to me late.
I agree with a previous poster...if DL (or any airline) wants to charge for baggage, at least attempt to be the best at handling/delivering baggage on time.
I'd prefer airlines charge a few fees so that they may be in business in 5 years, rather than only 2 major airlines remaining, able to charge what they want since theres no more competition.
I'd prefer this airline to not charge the fees so in 5 years they won't be in business. Maybe CO or another airline could pick up the pieces.
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DELTA - Driving Every Loyal Traveler Away
"This is actually illegal. DL got her bag to her as they said they would, a service was performed, just as she paid for that service. Filing a claim stating otherwise is fraud. Nice to see so many dishonest people...usually the same people who complain about the fees...when you're probably the reason they have to raise their fees to cover their credit card chargebacks."
What's illegal about it? Did you read the conditions of carriage?
Are you a legal expert trying to scare people away?
FYI, I made a claim on United when I did not receive my luggage at my destination (Canada) after willingly paying the fees. The baggage claim attendant (that files the claims for delayed luggage0 refunded the fee on the spot without objection and had the bags delivered by courier. Of course my suit was in the luggage and I had the embarrassment of borrowing one from a relative for my event.
I think a refund in a situation like this is warranted.
"This is actually illegal. DL got her bag to her as they said they would, a service was performed, just as she paid for that service. Filing a claim stating otherwise is fraud. Nice to see so many dishonest people...usually the same people who complain about the fees...when you're probably the reason they have to raise their fees to cover their credit card chargebacks."
What's illegal about it? Did you read the conditions of carriage?
Are you a legal expert trying to scare people away?
FYI, I made a claim on United when I did not receive my luggage at my destination (Canada) after willingly paying the fees. The baggage claim attendant (that files the claims for delayed luggage0 refunded the fee on the spot without objection and had the bags delivered by courier. Of course my suit was in the luggage and I had the embarrassment of borrowing one from a relative for my event.
I think a refund in a situation like this is warranted.
refund and chargeback are two totally different things. you got a refund from United for your "delayed" bags at the counter. this is the way you should attempt to get any sort of compensation when you feel it is necessary. in your previous post you are advocating everyone to bypass that avenue and call your CC immediately and request they cancel the charge. that is dishonest (and most likely) against the terms of your bank's credit card agreement. United provided a service, albeit late, they still got your bag to you, which is what you paid for. United felt it was in their best interest to give you a refund...hooray.
So the next time FedEx promises me a package on X date and it shows up late, I'm calling AMEX and getting my money back. Same principle.
However, with WN, any change in flights "may" result in a fare increase. Therefore, if you need to change you flight, WN can charge the difference between the booked class, and the fully refundable class which is a very large differential. For example, from PVD-BWI, the ticket (14 day purchase), can be as low as $39. However, if you need to change that flight, WN can charge the difference between the old fare and the new (fully refundable) fare, which sometimes is $200. Therefore $200 - $39 = $161, and if enough people do this, then they don't need to charge baggage fees as if the standard fee is $20/bag, then 8 fees would be waived just by that change.
WN does have a pretty smart (and simple) model in regards to fare changes. However, there's clearly an opportunity to collect additional fees for baggage. If WN still allowed 1st bag for free (like AS), it'd be a good compromise.
refund and chargeback are two totally different things. you got a refund from United for your "delayed" bags at the counter. this is the way you should attempt to get any sort of compensation when you feel it is necessary. in your previous post you are advocating everyone to bypass that avenue and call your CC immediately and request they cancel the charge. that is dishonest (and most likely) against the terms of your bank's credit card agreement. United provided a service, albeit late, they still got your bag to you, which is what you paid for. United felt it was in their best interest to give you a refund...hooray.
So the next time FedEx promises me a package on X date and it shows up late, I'm calling AMEX and getting my money back. Same principle.
FedEx taking longer to deliver because of a WX situation is different from losing a package.
As far as the charge back, yes, the terms of the agreement require you to attempt to contact the merchant first before disputing. However, if one were to email DL, it typically takes weeks for them to reply. I would advocate giving them 2 days to respond, when they don't, dispute. The inability of DL to handle CS inquiries is their problem, not yours.
