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Old Apr 9, 09, 11:11 pm   #1
 
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$150 for a sore butt

On my flight from BOS->DCA on a Comair bird I got the seat from he!!. The cushion had more than one butt imprint in it. So bad that I grabbed all the mags and stuck them under it so I did not feel like I was going to fall through. The seat next to me was just as bad. After the flight took off I realized that I also had an instant recline seat back.

So when the flight was over I decided to tell the captain to file a mechanical report. I told the FA that I was stepping into the cockpit to the tell the captain that I had a seat that basically was broken. After stepping out the FA said I should have told her immediately rather than at the end of the flight. It did not fully register what she what was trying to say as I just wanted to get off the damn plane and to walk as to relieve my aching a$$.

After disembarking I asked the GA what I should have done to properly report a crappy seat that really should not be in service. Next thing I know she is on the phone and she offers me a $150 voucher. Which I did not ask for nor expect just an answer to my question. I waited patiently while she processed my voucher and finally my answer - ask to be reseated immediately. Unfortunately, none of the other seats looked any better which is why I said nothing.

Too bad Delta is sending money on repainting perfectly good planes instead of doing basic maintenance.

Last edited by FlyingUnderTheRadar; Apr 9, 09 at 11:24 pm.
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Old Apr 9, 09, 11:14 pm   #2
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A $150 voucher on the spot is extremely generous. Count your blessings.

Proper procedure is to notify the FA ASAP during boarding.
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Old Apr 9, 09, 11:14 pm   #3
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$150 for a sore butt
Some people pay a lot more for the privilege.
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Old Apr 9, 09, 11:18 pm   #4
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I did think this was an Omni thread, from the title.
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Old Apr 9, 09, 11:22 pm   #5
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Originally Posted by MikeMpls View Post
A $150 voucher on the spot is extremely generous. Count your blessings.

Proper procedure is to notify the FA ASAP during boarding.
Correct me if I'm wrong. If the flight was full without another seat, the OP would have been IDBed.
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Old Apr 9, 09, 11:28 pm   #6
 
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There were a few seats open. However if the plane was full, I bet the captain would have come back and made a decision that the seat did not pose a safety hazard and that I could take the seat or if I insisted the next flight ... and which case I would be on my own.

I guess I will spend my $150 on a nice butt rub ...
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Old Apr 10, 09, 7:04 am   #7
 
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Originally Posted by AndyTLe View Post
Some people pay a lot more for the privilege.

Some might even get one for free!!! LOL
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Old Apr 10, 09, 7:59 am   #8
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Quote:
Originally Posted by FlyingUnderTheRadar View Post
On my flight from BOS->DCA on a Comair bird I got the seat from he!!. The cushion had more than one butt imprint in it. So bad that I grabbed all the mags and stuck them under it so I did not feel like I was going to fall through. The seat next to me was just as bad. After the flight took off I realized that I also had an instant recline seat back.

So when the flight was over I decided to tell the captain to file a mechanical report. I told the FA that I was stepping into the cockpit to the tell the captain that I had a seat that basically was broken. After stepping out the FA said I should have told her immediately rather than at the end of the flight. It did not fully register what she what was trying to say as I just wanted to get off the damn plane and to walk as to relieve my aching a$$.

After disembarking I asked the GA what I should have done to properly report a crappy seat that really should not be in service. Next thing I know she is on the phone and she offers me a $150 voucher. Which I did not ask for nor expect just an answer to my question. I waited patiently while she processed my voucher and finally my answer - ask to be reseated immediately. Unfortunately, none of the other seats looked any better which is why I said nothing.

Too bad Delta is sending money on repainting perfectly good planes instead of doing basic maintenance.
You are *L U C K Y* No, honestly. I send a complaint to Atlanta, since my seat (21A@767-300ER) had:

- a totally lose seat cushion
- was sqeeking as he11 when reclined
- AVOD plug broken
- was totally messed up by the last passenger spilling orange juice

Although I spoke to the FA short after take-off there was "nothing, they could do at the moment". So basically I ended up with nothing at all. Considering that my trip was from ATL-CDG, it was more than just a sore butt
Anyway, I am quite uncertain, whether DL is reacting to my complaint at all and I doubt it. So consider yourself lucky, it is quite unusual to get an instant voucer
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Old Apr 10, 09, 8:15 am   #9
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I've never received anything for a terrible seat. Consider yourself lucky.
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Old Apr 10, 09, 2:56 pm   #10
 
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I nominate this thread for "Thread Title of the Year"!
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Old Apr 10, 09, 9:28 pm   #11
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Originally Posted by FlyingUnderTheRadar View Post
So when the flight was over I decided to tell the captain to file a mechanical report. I told the FA that I was stepping into the cockpit to the tell the captain that I had a seat that basically was broken. After stepping out the FA said I should have told her immediately rather than at the end of the flight. It did not fully register what she what was trying to say as I just wanted to get off the damn plane and to walk as to relieve my aching a$$.

Was it seats 11A/B by chance?
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Old Apr 10, 09, 9:55 pm   #12
 
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Wow a $150 voucher is unheard of for something like that. It's defintely above what it recommended.
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Old Apr 10, 09, 10:10 pm   #13
 
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lol...love this thread. I'm betting it was one of the Comair 100's, the cabins are absolutely terrible. You basically get a choice between having a sore butt (exit row) or having your knees hurt if you're tall (non-exit row). I've been known to connect in ATL rather than take a direct from DCA on one of those.
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Old Apr 10, 09, 10:36 pm   #14
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Wonderful... just realized I'm on a Comair CRJ 100 CVG-TUL for 2.07h
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Old Apr 10, 09, 11:06 pm   #15
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Originally Posted by IlxPirata View Post
lol...love this thread. I'm betting it was one of the Comair 100's, the cabins are absolutely terrible. You basically get a choice between having a sore butt (exit row) or having your knees hurt if you're tall (non-exit row). I've been known to connect in ATL rather than take a direct from DCA on one of those.
A fellow traveler friend of mine has a nickname for the CRJ 100s. He calls them "Satan's Chariot."
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