Does anyone know where to find the link to the Delta Live Chat Support on Delta's website? I know its there ...i used it yesterday...but now i cant find it!
Per the Delta web developer who posts to FT occasionally (I'm too lazy to find the thread), you can search for a flight and hit "Start Over" on the results page. This should trigger the chat popup.
Making the chat popup always accessible is on the to-do list...
I'm not sure I would even bother. The chat is basically worthless anyway. The chat agent is not able to override online booking bugs unless you pay the $20 direct ticketing fee (just like you had called on the phone).
I'm not sure I would even bother. The chat is basically worthless anyway. The chat agent is not able to override online booking bugs unless you pay the $20 direct ticketing fee (just like you had called on the phone).
That wasn't my experience several months ago - I found a fare on ITA that wasn't showing on delta.com. I gave the online chat rep the fare basis codes and was able to buy the ticket without the direct ticketing fee. So I think this is worth a try.
Location: Anaheim, CA - Delta Platinum Medallion,Sky Team Elite Plus, VS Flying Club, HHonors Gold, SPG Gold. Hyatt Gold Passport Platinum
Posts: 372
I have used it and they were able to fix a problem the SMS desk res agent created. In fact, the chat agent fixed it in half the time I spent on the phone with the SMS desk!
Trying to book an M fare ATL-LHR-ATL (stopover) - DCA. The fare allowed the stopover (for $50 extra), and the website would price it correctly, but when attempting to go to the next page I would get the infamous "sorry that fare is no longer available" error screen. Looking at ExpertFlyer, I knew there was plenty of M inventory on all legs, so the fare was, indeed, still available.
After totally failing to comprehend the problem, the live chat agent told me that if he/she booked it for me I would be charged the $20 direct ticketing fee.
I declined and called SMS instead, where of course the itinerary priced correctly and where, of course, I had to pay the $20 to have something done that the website could not do.
I think the stopover was what threw the system into dysfunction.
Programs: AS MVPG, UA 1K, NW Gld, AA Gld, PC Plt/RA, SPG Gld
Posts: 2,749
Quote:
Originally Posted by ttjoseph
Per the Delta web developer who posts to FT occasionally (I'm too lazy to find the thread), you can search for a flight and hit "Start Over" on the results page. This should trigger the chat popup.
Making the chat popup always accessible is on the to-do list...
I just tried that, and it didn't trigger the popup...
I just tried that, and it didn't trigger the popup...
it should have popped up in the page. i did just search for flights and if i didn't select any flights it didn't pop up. once i selected flights and hit start over it did appear.
