E-mail Itinerary attachments disappearing
Mar 24, 2006, 3:42 pm
#1
Original Poster
Join Date: Sep 2002
Location: Miami, FL
Programs: American Airlines Executive Platinum, Marriott Bonvoy Platinum
Posts: 120
E-mail Itinerary attachments disappearing
Whenever I book on Delta.com and have them send me an e-mailed itinerary, the attachment disappears after the first time I look at it. Does anyone else have this problem? I am using Outlook and the e-mail comes with an attachment. I view the e-mail and see the intinerary. If I click off of the e-mail for any reason, the little paper clip thingy disappears. The next time I view the e-mail, it's blank. 
I receive other e-mail with attachments on a regular basis without a problem. It's only these itinerary e-mails that seem to act a bit strange.
Anyone else now what I am talking about or am I alone in this?
I receive other e-mail with attachments on a regular basis without a problem. It's only these itinerary e-mails that seem to act a bit strange.
Anyone else now what I am talking about or am I alone in this?
Mar 25, 2006, 3:50 pm
#2
FlyerTalk Evangelist
Join Date: Nov 2000
Location: Nashville -Past DL Plat, FO, WN-CP, various hotel programs
Programs: DL-MM, AA, SW w/companion,HiltonDiamond, Hyatt PLat, IHF Plat, Miles and Points Seeker
Posts: 11,072
You are not alone. This just recently happened to me as well. I get the emails (this has happened to 4 itin). I am able to read it in HTML format, even though it looks like an attachment. Then when I try to read it again, it is gone.
My email normally allows attachements and I compose and read in HTML (vs text). This is the only time it seems to happen.
Any help out there?
By the way, I booked with an agent because it was a SkyMiles Intl ticket (all 4 times) - and yes, I got SkySaver within a day of what I was looking for to Europe.
My email normally allows attachements and I compose and read in HTML (vs text). This is the only time it seems to happen.
Any help out there?
By the way, I booked with an agent because it was a SkyMiles Intl ticket (all 4 times) - and yes, I got SkySaver within a day of what I was looking for to Europe.
Mar 25, 2006, 10:06 pm
#3
Join Date: Aug 2004
Posts: 515
I'm not a regular DL flyer -- I just had my first DL flight yesturday.
I booked my DL ticket last month and received an email itinerary. However, I could not view it in Thunderbird, and I did not try using Outlook. Thunderbird would just display a blank screen. To view and print it, I had to login to the mail server using an internet browser (basically, web based email).
I booked my DL ticket last month and received an email itinerary. However, I could not view it in Thunderbird, and I did not try using Outlook. Thunderbird would just display a blank screen. To view and print it, I had to login to the mail server using an internet browser (basically, web based email).
Jun 4, 2009, 4:05 pm
#4
Join Date: Jun 2009
Posts: 1
Delta itineraries disappear
All the Delta itineraries disappear after you look at them one time! They do this for a lot of people and Delta won't acknowledge the problem. But other airlines don't have this problem. Delta's issue forces us to print the itin before it disappears - which is a feat in itself. It's really annoying and the worst part is they won't even acknowledge the problem. Typical Delta...
Jun 4, 2009, 4:13 pm
#5
Join Date: Oct 2006
Programs: AA EXP
Posts: 1,635
I have received dozens of Delta Electronic Ticket receipts by email, and have never had a problem opening the attachment repeated times. I use Outlook. Maybe your problem relates to incompatibility issues with your email program and the Delta email formatting. Delta needs to be aware that Outlook is one of many email programs, and make sure the email attachments are compatible with all of them.
Again, Outlook works perfectly with them for me.
Again, Outlook works perfectly with them for me.
Jun 4, 2009, 11:52 pm
#6
Join Date: Feb 2009
Location: BER, SAT, AUS
Programs: Feels like FO (AA EXP)
Posts: 1,611
If you are using Outlook 2007 and have not installed the preview-filters, you might notice that the screen is not entirely blank; but says in *tiny* letters that "The preview plugin is not installed" and shows a white screen. I usually have to double-click the attached HTML and open it in a browser. It's a little annoying.
In Thunderbird, it is vital to have specifically flagged the DL email address as *safe*. If you dont it might block the content of the "body.html" file attached, which contains all the actual text (itin) of the e-Mail.
In Thunderbird, it is vital to have specifically flagged the DL email address as *safe*. If you dont it might block the content of the "body.html" file attached, which contains all the actual text (itin) of the e-Mail.
Jun 5, 2009, 8:31 am
#7
Join Date: Nov 2006
Posts: 47
I made a reservation yesterday and the email from [email protected] came in a few moments. The receipt and itenarary is not an attachmnent.
I've never had one disappear, be it Outlook or Yahoo mail.
I've never had one disappear, be it Outlook or Yahoo mail.
Jun 5, 2009, 11:56 am
#8
Join Date: Feb 2009
Location: BER, SAT, AUS
Programs: Feels like FO (AA EXP)
Posts: 1,611
I made a reservation yesterday and the email from [email protected] came in a few moments. The receipt and itenarary is not an attachmnent.
I've never had one disappear, be it Outlook or Yahoo mail.
I've never had one disappear, be it Outlook or Yahoo mail.
Jun 5, 2009, 12:18 pm
#9
FlyerTalk Evangelist
Join Date: Mar 2004
Location: Under an ORD approach path
Programs: DL PM, MM. Coffee isn't a drug, it's a vitamin.
Posts: 12,935
*It has been said that Outlook is a highly efficient virus and trojan distribution system which happens to have some e-mail capabilities.
Jun 5, 2009, 12:35 pm
#10
Join Date: Sep 2004
Location: Deep in the heart of...DL country.
Programs: DL GM
Posts: 3,838
If you are using Outlook 2007 and have not installed the preview-filters, you might notice that the screen is not entirely blank; but says in *tiny* letters that "The preview plugin is not installed" and shows a white screen. I usually have to double-click the attached HTML and open it in a browser. It's a little annoying.
In Thunderbird, it is vital to have specifically flagged the DL email address as *safe*. If you dont it might block the content of the "body.html" file attached, which contains all the actual text (itin) of the e-Mail.
In Thunderbird, it is vital to have specifically flagged the DL email address as *safe*. If you dont it might block the content of the "body.html" file attached, which contains all the actual text (itin) of the e-Mail.
May 26, 2010, 4:56 am
#11
Join Date: May 2010
Posts: 1
A workaround cluge
With Thunderbird, you can at least view the message by right clicking on it and selecting "Edit as New". Images may be missing by can also be retrieved by clicking on the little image marker.
