Medical Emergency, Cancellation?
Nov 14, 2005, 5:33 pm
#1
Original Poster
Join Date: Mar 2005
Location: Long Island, NY
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Posts: 1,685
Medical Emergency, Cancellation?
I was set to travel to n DL to Florida until the person I am traveling with got sick. The flights aren't for another 3 weeks but, my friend won't be able to travel for 6 weeks due to surgery. DL special member services told me that DL must charge the change fee, regardless othe emergency. What is your experience? Do they waive the change fee when rebooking?
Thanks,
SR
Thanks,
SR
Nov 14, 2005, 5:55 pm
#2
Join Date: Aug 2000
Location: OKC
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Posts: 6,748
Originally Posted by RamAir
I was set to travel to n DL to Florida until the person I am traveling with got sick. The flights aren't for another 3 weeks but, my friend won't be able to travel for 6 weeks due to surgery. DL special member services told me that DL must charge the change fee, regardless othe emergency. What is your experience? Do they waive the change fee when rebooking?
Thanks,
SR
Thanks,
SR
Nov 14, 2005, 5:56 pm
#3
Join Date: Mar 2001
Location: New York
Posts: 135
I do not know if they always charge such a fee in these cases. The first thing you might do is call again and try for another agent: Different agents sometimes means different answers. A few years ago I had to cancel an overseas flight because a non-traveling family member was ill. Delta was quite gracious and refunded everything (a doctor's note was required). So you might see about canceling the flight and just rebooking altogether.
Nov 14, 2005, 6:06 pm
#4
FlyerTalk Evangelist
Join Date: Oct 2000
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There is always a change fee now. No such thing as Medical Emergency waiver........ 
Nov 14, 2005, 6:13 pm
#5
Moderator: Delta SkyMiles, Luxury Hotels, TravelBuzz! and Italy
Join Date: Oct 2001
Location: Los Angeles
Posts: 26,540
NWA used to be very lenient about changes, particularly out of RST. No longer. They now charge a change fee.
Nov 14, 2005, 10:52 pm
#6
Join Date: Nov 2001
Posts: 6,645
Originally Posted by obscure2k
NWA used to be very lenient about changes, particularly out of RST. No longer. They now charge a change fee.
Nov 14, 2005, 11:05 pm
#7
Moderator: Delta SkyMiles, Luxury Hotels, TravelBuzz! and Italy
Join Date: Oct 2001
Location: Los Angeles
Posts: 26,540
Originally Posted by outtolunch
As well they should. Insurance is available for a reason (as are refundable tickets)
Nov 15, 2005, 4:00 am
#8
Join Date: Dec 2004
Programs: DL MM/FC/FO; UA PS; AA GLD
Posts: 2,063
Originally Posted by obscure2k
It is sometimes cheaper to pay the change fee as opposed to buying a refundable ticket. At least, that is my experience.