Dad to Rei

So, I go to online check in for my flight on Nov 26th (I am at the 24 hour window), and I get the above message. I call, and they have no real idea why I can not check in online. Anyone else get this before?

My concern, is that as I am not going to be at the airport until early tomorrow morning, that I may loose my seat assignements.

Anyone seen this before when they attempt to online checkin?

FWIW, we are on a 1 way Itenerary in paid A BWI-CVG-SLC-HNL.

NHFL9

I had the same problem the other day with a three segment itinerary. Why would you lose your seats as a result?

DLfan

Just guessing, but based on your one way ticket, you may have been computer selected for the TSA grope and feel. Your boarding pass will have an SSSS on it when it prints. It could be something else altogether, but I'd give yourself a few extra minutes at the airport.

RunawayNFly

I would call the Delta Internet Help Desk (888- 750-3284) and see if they can reset the check-in option. Make sure that you have a contact number in your reservation and that there is nothing else missing. This happened to me the other day because there was no phone number. I would stay on the phone with them as you try to check-in again. If you are not a Delta FF member, I would sign up and make sure that the information is put in your record before you try to do.

I agree that you may indeed be a selectee since you are unable to do virtual check-in and have a one way ticket. If you put in NW or CO FF in your reservation, that will also increase your chance of being a selectee.

Don't forget to sign up for an online check-in bonus. I would do this before checking in.

If the above does not work,call Delta and ask to speak to a Customer Service Supervisor. Believe it or not, sometimes they can fix the problem when the internet help desk can't or won't.

JA610

One way tickets almost always get the TAS SSSS treatment. Make sure to you get there early. At BWI DL uses the same concourse as Southwest and it can take forever to get through. If you are using a carry on bag make sure everything is in Clear plastic bags. Enjoy Hawai'i.

jfulcher

I'm calling BS on two things in your post.

#1. I never have a phone number in my ticket. For some reason my travel agent always forgets to do so. Only once have I had a problem where i couldn't checkin and didn't have the SSSS and it had to do with me changing the flight I was on and the person improperly reissuing the e-ticket.

#2. There is no way they randomly select more NW and CO people. That's just a ridiculous statement.

NHFL9

I think it is the three segments. I had three segments in one day and received the same error. No SSSS on the boarding pass when they printed 'em at the ticket counter, but they said the computer showed that I had checked in online. Maybe I'll still get the bonus miles?

BViPeR04

I've got this same message several times while flying one way from MLB to DAY. Since where I was staying in MLB was a couple minutes from the airport I drove over about 6 hours before my flight and asked the agent what was wrong? He gave me a puzzled look and said nothing and printed my boarding paSSSS... SSSSed.. I went ahead and checked in and made sure to pack my things a little differently since I knew I had a secondary screening coming..just made it easier for them to go through all of my things pretty much.

gelizon

Maybe not NW and CO people, but I always use my AM number and I have been SSSS out of ORD 7/7 flights. What are the odds of that??????

BViPeR04

It's a shame your odds of winning the lottery aren't that good huh? lol..

RSSrsvp

Another reason for the website not to allow a person to do online checkin (nothing to do with this case) is if you are flying with a carryon pet. You are forced to go to the ticketcounter to pay for the pet that is noted in your reservation.

Flying_Duck

There may be a computer glitch at play. In the past month I was unable to check in through the "Itinerary" page twice. First time I called the Help Desk and they told me to go to the Home (opening) page, and choose the "online Check in" under "flight tools". Worked both times.

The only time I was rear"'SSSS'ed" - it had a message stating that "checkin at the airport was necessary".

So If it doesn't say any such thing, I would try to check in from the opening page's "FlightTools" first.

CelticFlyer

I have noticed that domestic segments of international itineraries (even where there is a stopover between the international and domestic segments) will appear as available for online check-in but the check-in will not work.

NoStressHere

to the poster that mentioned using NW or CO numbers is foolish.

Don't you think SSSSing one way tickets is foolish too? And even grandma knows about that one.

Or, even putting SSSS on a boarding pass giving you ADVANCE notice that you are being SSSSreened? Which means you can give your contraband to a friend to carry onboard.

How foolish is America?

RunawayNFly

Thank you! I was glad to see that other people (such as putting in AM FF # for a Delta flight) get SSSS'ed as I previously noted (when you fly on a different airline than the FF # that you supplied).

I am confident that the government is well aware of the ridiculous methods that they are currently using to SSSS people and how stupid it is to give advance notice as well. Until they can figure out a better system, we are stuck with this bureaucracy. It was wonderful to see the publicity over the weekend about the overly aggressive pat downs for secondary screening.