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Old Jan 13, 09, 9:15 pm   #1
 
Join Date: Jan 2008
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Replacing Lost Credit Voucher

How & who would one contact at Delta to see about replacing a lost voucher? The SkyMiles reps didn't seem to have any knowledge on the subject.

I still have all of my paperwork from the trip & the 2 unused meal vouchers, and I would think that it would be easily traceable & replaceable, except that when the new itineary was issued, somehow my SM Gold # did not get entered (miles later credited). The vouchers did not link to my SM acct. either.

Recently, I rec'd a $400 voucher & meal vouchers & a motel due to mechanical delays at ATL that cancelled a late evening connection. I got the reroute & voucher paperwork at midnight, 5 hrs in a motel, and off at 6 am in the morning. While sorting the pile of boarding passes, etc. prior to boarding, I tossed the meal vouchers & cancelled itineary in the trash, as I had no time or appetite to use them.

So when I get to SFO & go to file my trip papers, I find that I have 2 meal vouchers stuck in my ticket pack & no $DeltaDollars$. I had thrown the wrong hand of stuff in the trash at ATL.

For being someone who is almost anal about recording and filing all of my travel info, flight times, tail numbers, etc., I can't believe I did this.

Thanks in advance.
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Last edited by dsldog400; Jan 13, 09 at 9:40 pm. Reason: spelling
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Old Jan 13, 09, 9:21 pm   #2
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Were they linked to your SkyMiles account?

Try booking a trip online. On the Passenger Information page, tick on the "Pay with e-Credits". The next page will allow you to search for credits by SkyMiles number and Ticket number. See if your credits show up.
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Old Jan 13, 09, 11:57 pm   #3
 
Join Date: Jul 2004
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Quote:
Originally Posted by dsldog400 View Post
How & who would one contact at Delta to see about replacing a lost voucher? The SkyMiles reps didn't seem to have any knowledge on the subject.

I still have all of my paperwork from the trip & the 2 unused meal vouchers, and I would think that it would be easily traceable & replaceable, except that when the new itineary was issued, somehow my SM Gold # did not get entered (miles later credited). The vouchers did not link to my SM acct. either.

Recently, I rec'd a $400 voucher & meal vouchers & a motel due to mechanical delays at ATL that cancelled a late evening connection. I got the reroute & voucher paperwork at midnight, 5 hrs in a motel, and off at 6 am in the morning. While sorting the pile of boarding passes, etc. prior to boarding, I tossed the meal vouchers & cancelled itineary in the trash, as I had no time or appetite to use them.

So when I get to SFO & go to file my trip papers, I find that I have 2 meal vouchers stuck in my ticket pack & no $DeltaDollars$. I had thrown the wrong hand of stuff in the trash at ATL.

For being someone who is almost anal about recording and filing all of my travel info, flight times, tail numbers, etc., I can't believe I did this.

Thanks in advance.
In the terms and conditions, DL specifically states that they will not replace lost/stolen eCredits, and allowing anyone (explicitly or accidentally) to view the voucher number constitutes giving that person permission to use the voucher as they are fully transferrable. DL has done everything they can to absolve themselves of almost ANY responsibility toward having to help out the original person to whom the voucher was originally issued.
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Old Jan 14, 09, 12:21 am   #4
 
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try contacting Customer Care...they might give you something...maybe not the full $400, but I would hope they'd give you something.
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Old Jan 14, 09, 6:33 am   #5
 
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When you got the DL dollars they should have collected your address and phone if your SM number was not linked. An agent can pull it up by the phone number. Let me know if you need any help.
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