delta live chat support
Dec 1, 2008, 8:38 pm
#1
Original Poster
Join Date: Dec 2008
Posts: 168
delta live chat support
Does anyone know where to find the link to the Delta Live Chat Support on Delta's website? I know its there ...i used it yesterday...but now i cant find it!
Dec 1, 2008, 8:50 pm
#2
Join Date: Jun 2006
Location: STX
Programs: Used to have a bunch of shiny metallic cards. That was one life ago.
Posts: 1,807
Wirelessly posted (Mozilla/4.0 (compatible; MSIE 4.01; Windows CE; PPC; 240x320))
It's a situational thing that only pops up when the site detects you could use it and it's available, AFAIK.
It's a situational thing that only pops up when the site detects you could use it and it's available, AFAIK.
Dec 1, 2008, 8:57 pm
#3
Original Poster
Join Date: Dec 2008
Posts: 168
are you kidding me? how do they "know"...thats kind of scary
Dec 1, 2008, 9:21 pm
#5
Join Date: Jul 2006
Location: PHL
Posts: 877
Per the Delta web developer who posts to FT occasionally (I'm too lazy to find the thread), you can search for a flight and hit "Start Over" on the results page. This should trigger the chat popup.
Making the chat popup always accessible is on the to-do list...
Making the chat popup always accessible is on the to-do list...
Dec 1, 2008, 9:34 pm
#6
Original Member
Join Date: May 1998
Location: Atlanta, GA
Programs: DL 3 MM/DM, Marriott Titanium Elite, Hyatt Globalist, National Exec Elite
Posts: 4,003
I'm not sure I would even bother. The chat is basically worthless anyway. The chat agent is not able to override online booking bugs unless you pay the $20 direct ticketing fee (just like you had called on the phone).
Dec 1, 2008, 11:15 pm
#7
Join Date: Jul 2006
Location: PHL
Posts: 877
That wasn't my experience several months ago - I found a fare on ITA that wasn't showing on delta.com. I gave the online chat rep the fare basis codes and was able to buy the ticket without the direct ticketing fee. So I think this is worth a try.
Dec 2, 2008, 12:51 pm
#8
Join Date: Oct 2002
Location: Anaheim, CA - Delta Platinum Medallion,Sky Team Elite Plus, American Airlines Platinum, OneWorld - Emerald, EK-Skywards Gold, VS Flying Club, HHonors Gold, SPG Gold. Hyatt Gold Passport Platinum, Intercontinental Platinum Ambassador
Posts: 547
I have used it and they were able to fix a problem the SMS desk res agent created. In fact, the chat agent fixed it in half the time I spent on the phone with the SMS desk!
Dec 2, 2008, 1:05 pm
#9
Original Member
Join Date: May 1998
Location: Atlanta, GA
Programs: DL 3 MM/DM, Marriott Titanium Elite, Hyatt Globalist, National Exec Elite
Posts: 4,003
My experience last week was this:
Trying to book an M fare ATL-LHR-ATL (stopover) - DCA. The fare allowed the stopover (for $50 extra), and the website would price it correctly, but when attempting to go to the next page I would get the infamous "sorry that fare is no longer available" error screen. Looking at ExpertFlyer, I knew there was plenty of M inventory on all legs, so the fare was, indeed, still available.
After totally failing to comprehend the problem, the live chat agent told me that if he/she booked it for me I would be charged the $20 direct ticketing fee.
I declined and called SMS instead, where of course the itinerary priced correctly and where, of course, I had to pay the $20 to have something done that the website could not do.
I think the stopover was what threw the system into dysfunction.
Trying to book an M fare ATL-LHR-ATL (stopover) - DCA. The fare allowed the stopover (for $50 extra), and the website would price it correctly, but when attempting to go to the next page I would get the infamous "sorry that fare is no longer available" error screen. Looking at ExpertFlyer, I knew there was plenty of M inventory on all legs, so the fare was, indeed, still available.
After totally failing to comprehend the problem, the live chat agent told me that if he/she booked it for me I would be charged the $20 direct ticketing fee.
I declined and called SMS instead, where of course the itinerary priced correctly and where, of course, I had to pay the $20 to have something done that the website could not do.
I think the stopover was what threw the system into dysfunction.
Jan 6, 2009, 10:03 pm
#10
Join Date: Jan 2005
Location: OAK
Programs: AS MVPG 100k
Posts: 3,756
I just tried that, and it didn't trigger the popup...
May 18, 2010, 12:40 pm
#12
Join Date: Mar 2005
Location: Romanian Riviera
Programs: Delta, Turkish Elite, American
Posts: 1,111
Did live chat go away?
Jun 1, 2010, 12:41 pm
#13
Join Date: May 2008
Location: ATL
Programs: DL Gold, AMEX DL Plat
Posts: 142
i think so. which is sad, it was always easier to talk to someone than have to call. I don't want to disturb my coworkers.
Jun 13, 2010, 2:08 am
#14
FlyerTalk Evangelist
Join Date: Apr 2009
Location: Bye Delta
Programs: AA EXP, HH Diamond, IHG Plat, Hyatt Plat, Marriott Plat, Nat'l Exec Elite, Avis Presidents Club
Posts: 16,273
When did chat agents get so helpful? Any time I've asked them even the simplest question, they've told me to call. Ever since, I've assumed they were there to help people figure out where to type things.
Aug 9, 2010, 1:32 am
#15
Join Date: Aug 2010
Posts: 1
Please forgive me for waking a zombie thread, but this link came up when I searched the question myself. Finally the link popped up, here you go: https://chat1.delta.com/CONAV/chat/c...=1281338679179
Weird thing is - I get the option to talk to someone, my bf (same timezone, different region) gets an offline message
Anyway, hope that helps.
Weird thing is - I get the option to talk to someone, my bf (same timezone, different region) gets an offline message
Anyway, hope that helps.
Last edited by ariamorte; Aug 9, 2010 at 1:36 am Reason: typographical error