Where is the flexibility in a Coach (Flexible) ticket?
Jul 6, 2005, 10:35 am
#1
Original Poster
Join Date: Aug 2004
Location: XNA
Programs: Delta KM/DM, Hyatt GP Plat, HHonors Gold
Posts: 328
Where is the flexibility in a Coach (Flexible) ticket?
I'm looking at flights XNA-LGA and chose the Coach (Flexible) option from the drop-down box so I could 1) upgrade at time of booking and 2) cancel or change the flight later without penalty if I need to. The fare code that is coming up is B3NBV, which shows no refunds and a $50 change fee. The fare is $894. When I check "refundable", the fare is $1028 for Y booking class.
Two similar itineraries booked back in January with the Coach (Flexible) option cost $768. They were booked as B3BV and I was able to refund them both with no penalty when my plans changed at the last minute.
Aside from going up $126, it seems like this "flexible" ticket is no longer flexible. What am I missing here?
Two similar itineraries booked back in January with the Coach (Flexible) option cost $768. They were booked as B3BV and I was able to refund them both with no penalty when my plans changed at the last minute.
Aside from going up $126, it seems like this "flexible" ticket is no longer flexible. What am I missing here?
Jul 6, 2005, 11:05 am
#2
In memoriam
Join Date: May 2005
Location: DAL
Programs: SWA A list preferred and CP, Hilton Lifetime Diamond, Hertz President's club
Posts: 9,803
Definition of Flexibility
Originally Posted by GoHogsAR
I'm looking at flights XNA-LGA and chose the Coach (Flexible) option from the drop-down box so I could 1) upgrade at time of booking and 2) cancel or change the flight later without penalty if I need to. The fare code that is coming up is B3NBV, which shows no refunds and a $50 change fee. The fare is $894. When I check "refundable", the fare is $1028 for Y booking class.
Two similar itineraries booked back in January with the Coach (Flexible) option cost $768. They were booked as B3BV and I was able to refund them both with no penalty when my plans changed at the last minute.
Aside from going up $126, it seems like this "flexible" ticket is no longer flexible. What am I missing here?
Two similar itineraries booked back in January with the Coach (Flexible) option cost $768. They were booked as B3BV and I was able to refund them both with no penalty when my plans changed at the last minute.
Aside from going up $126, it seems like this "flexible" ticket is no longer flexible. What am I missing here?
Jul 6, 2005, 2:26 pm
#3
Join Date: May 2003
Location: Florida - Delta Charter DM/3.3MM; Lifetime SPG Plat; HH Gold;
Posts: 1,789
Originally Posted by GoHogsAR
I'm looking at flights XNA-LGA and chose the Coach (Flexible) option from the drop-down box so I could 1) upgrade at time of booking and 2) cancel or change the flight later without penalty if I need to. The fare code that is coming up is B3NBV, which shows no refunds and a $50 change fee. The fare is $894. When I check "refundable", the fare is $1028 for Y booking class.
Two similar itineraries booked back in January with the Coach (Flexible) option cost $768. They were booked as B3BV and I was able to refund them both with no penalty when my plans changed at the last minute.
Aside from going up $126, it seems like this "flexible" ticket is no longer flexible. What am I missing here?
Two similar itineraries booked back in January with the Coach (Flexible) option cost $768. They were booked as B3BV and I was able to refund them both with no penalty when my plans changed at the last minute.
Aside from going up $126, it seems like this "flexible" ticket is no longer flexible. What am I missing here?
Apparently, they are phasing out everything except Y class for being refundable. Delta is starting to lose a great deal of money from me when there are no upgrades available for a B class fare and it is nonrefundable. Stupid on Delta's part. Why would I pay more money if I am still sitting in coach and can't change my ticket for free? I just don't understand the method to their madness!
Jul 6, 2005, 3:05 pm
#4
Join Date: Apr 2005
Location: ORD
Programs: DL FO...ex-PM, GM...does it really even matter these days? LOL...
Posts: 1,248
Originally Posted by RunawayNFly
I asked the same question to delta customer care. They did not really have a good answer. I think that the web site needs to be changed. I was told to check refundable if I wanted a refundable ticket. I said, "DAHHHH!!! Doesn't the word flexible mean just that?" I got silence for an answer.
Apparently, they are phasing out everything except Y class for being refundable. Delta is starting to lose a great deal of money from me when there are no upgrades available for a B class fare and it is nonrefundable. Stupid on Delta's part. Why would I pay more money if I am still sitting in coach and can't change my ticket for free? I just don't understand the method to their madness!
Apparently, they are phasing out everything except Y class for being refundable. Delta is starting to lose a great deal of money from me when there are no upgrades available for a B class fare and it is nonrefundable. Stupid on Delta's part. Why would I pay more money if I am still sitting in coach and can't change my ticket for free? I just don't understand the method to their madness!
For the pax who wants to be guaranteed an F seat and who doesn't want to play the gate lottery, they'll cough up more money as well for a ticket in A/F.
I think DL knows what they are doing...not saying it's right or best for the consumer, but it's getting them more money atleast in the short run. This is exactly why I only buy 'A' tickets now from LAX to ATL. I don't want to play the gate lottery and I want to be guaranteed an F seat. Sure its more money, but worth it to me (and to others I'm sure). This is also why its harder and harder to come by upgrades -- more people are paying for F (A).