Mileage Credit - Purchase B Fly G on VS
Jan 2, 2018, 12:30 pm
#1
Original Poster
Join Date: Sep 2004
Location: FLL
Programs: DL DM
Posts: 167
Mileage Credit - Purchase B Fly G on VS
Hi All, I am just about at that point of giving up trying to obtain mileage credit with DL that should be straight forward. In December I flew LHR-SFO with a purchased B class fare on DL in VS metal and upgraded with certificate and the ticket re-issued in G class. Now, I cannot seem to obtain mileage credit for the segment LHR-SFO even though I feel it should be 1.5xMQM etc. Calls to DL Diamond line are fruitless and a request via the comment/complaint feedback remains unanswered. When calling I am told it is either queueing or ineligible for mileage credit.
My Skymiles shows the flight with 'N" status - ineligible for mileage credit.
Any ideas?
My Skymiles shows the flight with 'N" status - ineligible for mileage credit.
Any ideas?
Jan 2, 2018, 1:04 pm
#2
FlyerTalk Evangelist
Join Date: Jul 2003
Posts: 23,040
Hi All, I am just about at that point of giving up trying to obtain mileage credit with DL that should be straight forward. In December I flew LHR-SFO with a purchased B class fare on DL in VS metal and upgraded with certificate and the ticket re-issued in G class. Now, I cannot seem to obtain mileage credit for the segment LHR-SFO even though I feel it should be 1.5xMQM etc. Calls to DL Diamond line are fruitless and a request via the comment/complaint feedback remains unanswered. When calling I am told it is either queueing or ineligible for mileage credit.
My Skymiles shows the flight with 'N" status - ineligible for mileage credit.
Any ideas?
My Skymiles shows the flight with 'N" status - ineligible for mileage credit.
Any ideas?
Jan 2, 2018, 1:10 pm
#3
A FlyerTalk Posting Legend
Join Date: Sep 2009
Location: Minneapolis: DL DM charter 2.3MM
Programs: A3*Gold, SPG Plat, HyattDiamond, MarriottPP, LHW exAccess, ICI, Raffles Amb, NW PE MM, TWA Gold MM
Posts: 100,399
Jan 2, 2018, 1:28 pm
#4
FlyerTalk Evangelist
Join Date: Sep 2007
Location: BOS
Programs: DL DM 2MM, Marriott LT Titanium, Hertz PC, Avis PC
Posts: 15,186
Refer them to the original ticket number which will show your B fare purchase, and that it was reissued with with an upgrade cert. They may only be quickly looking at the reissued ticket in G and not any notes about where the ticket came from.
Also try sending a tweet with the info and mention you've been getting a run around.
Also try sending a tweet with the info and mention you've been getting a run around.
Jan 2, 2018, 1:31 pm
#5
FlyerTalk Evangelist
Join Date: Jul 2003
Posts: 23,040
Oops, right. I'm assuming that OP was in PE. DL uses P/A/G for PE while VS uses W/S/K/H. If it had a G fare class and VS marketing code for the flight, this would likely confuse the system as G is not a valid fare class on VS.
Jan 2, 2018, 2:57 pm
#6
A FlyerTalk Posting Legend
Join Date: Sep 2009
Location: Minneapolis: DL DM charter 2.3MM
Programs: A3*Gold, SPG Plat, HyattDiamond, MarriottPP, LHW exAccess, ICI, Raffles Amb, NW PE MM, TWA Gold MM
Posts: 100,399
Yes, but it sounds like OP had a DL flight number (codeshare operated by VS) and DL ticket stock (I'm assuming), so the original ticket should just look like B class on DL. Since miles are based on the original fare that was purchased, 150% MQMs shouldn't be a problem, nor should DL be confused.