Delta.com Bug Reporting: The Official Master Thread
Jun 13, 2016, 10:51 pm
#1996
FlyerTalk Evangelist
Join Date: Nov 2009
Location: SEA (the REAL Washington); occasionally in the other Washington (DCA area)
Programs: DL PM 1.57MM; AS MVPG 100K
Posts: 21,356
iPhone app, booking award travel: no "view seat map" link
when looking to book with $$, "view more" on the selected flight(s) includes a "view seat map" link; when booking award space, that link is missing ... 
Jun 14, 2016, 11:59 am
#1997
Join Date: Jan 2015
Programs: delta dm
Posts: 1,677
Planning an SDC and doing a test F booking to get a ballpark idea. LAS-JFK on Sunday 6/12 with one stop.
There are a few results through LAX that say "Multiple Cabins" which I figured was because of First vs. Business but on a closer look the LAS-LAX flight says Main Cabin and "Upgrade Eligible" and even in some cases "Upgrade Available"
e.g. DL2808/DL40 (this is an F search so the left column is Delta One/First and the right column is -Flex):
Attachment 14213
Attachment 14214
DL761/DL1162, DL761 shows (B) and Upgrade Eligible with 5 F seats unassigned on the map
not just thru LAX either, LAS-SLC-JFK DL2140/DL1264, DL2140 shows (B) and Upgrade Eligible with 2 seats unassigned on the map (the other oddity on this one is that popup on the flight number or expanded Details show DL1264 as a 738 but View Seats pulls up the map as a 36J 763)
IT glitch? One of the samples is full Y/J so I wouldn't think it's a fare rules quirk.
There are a few results through LAX that say "Multiple Cabins" which I figured was because of First vs. Business but on a closer look the LAS-LAX flight says Main Cabin and "Upgrade Eligible" and even in some cases "Upgrade Available"
e.g. DL2808/DL40 (this is an F search so the left column is Delta One/First and the right column is -Flex):
Attachment 14213
Attachment 14214
DL761/DL1162, DL761 shows (B) and Upgrade Eligible with 5 F seats unassigned on the map
not just thru LAX either, LAS-SLC-JFK DL2140/DL1264, DL2140 shows (B) and Upgrade Eligible with 2 seats unassigned on the map (the other oddity on this one is that popup on the flight number or expanded Details show DL1264 as a 738 but View Seats pulls up the map as a 36J 763)
IT glitch? One of the samples is full Y/J so I wouldn't think it's a fare rules quirk.
Jun 17, 2016, 12:47 am
#1999
FlyerTalk Evangelist
Join Date: Nov 2009
Location: SEA (the REAL Washington); occasionally in the other Washington (DCA area)
Programs: DL PM 1.57MM; AS MVPG 100K
Posts: 21,356
Firefox 47.0: hovering over the flight number in search results no longer shows the equipment type ... lower left corner of the screen says "javascript:void(0)" and you have to click on the flight number to bring up the info popup
19 Jun update: I submitted this via the "Comment/Complaint" link on the website and specifically said "Please avoid the standard canned "I'm sorry you had difficulty navigating delta.com" response ... that gives me absolutely no confidence that anyone is actually reading, understanding, and thinking about the comment"
response email this morning: "I'm sorry to hear navigating delta.com was a challenge and that you did not have the seamless customer experience we aim for. ... As a (MM and PM), I know your time is valuable and it must be frustrating to start the process all over again. Please contact our 24-hour Online Customer Support Desk ... (to) assist with web-related needs."
19 Jun update: I submitted this via the "Comment/Complaint" link on the website and specifically said "Please avoid the standard canned "I'm sorry you had difficulty navigating delta.com" response ... that gives me absolutely no confidence that anyone is actually reading, understanding, and thinking about the comment"
response email this morning: "I'm sorry to hear navigating delta.com was a challenge and that you did not have the seamless customer experience we aim for. ... As a (MM and PM), I know your time is valuable and it must be frustrating to start the process all over again. Please contact our 24-hour Online Customer Support Desk ... (to) assist with web-related needs."
Last edited by jrl767; Jun 19, 2016 at 9:43 pm
Jun 24, 2016, 6:44 pm
#2001
Join Date: Aug 2011
Posts: 252
looking to book JFK-AUS RT in November.
There are two nonstop flights each day, booking engine shows M/C, C+ and F
On my return flight, there is a $1200 difference between the two flights for F.
Here are the price differentials:
A) MC:$459 C+: $527 F: $790 - all F seats free
B) MC: $566 C+: $639 F: $1,974 - one F seat booked
Is this is a delta.dumb error?
I would call and price it out, but I want to PWM for most of the cost of the flight, which the phone agents cannot do. Thanks in advance for the help.
There are two nonstop flights each day, booking engine shows M/C, C+ and F
On my return flight, there is a $1200 difference between the two flights for F.
Here are the price differentials:
A) MC:$459 C+: $527 F: $790 - all F seats free
B) MC: $566 C+: $639 F: $1,974 - one F seat booked
Is this is a delta.dumb error?
I would call and price it out, but I want to PWM for most of the cost of the flight, which the phone agents cannot do. Thanks in advance for the help.
Jun 25, 2016, 8:07 am
#2002
Join Date: Aug 2011
Posts: 252
looking to book JFK-AUS RT in November.
There are two nonstop flights each day, booking engine shows M/C, C+ and F
On my return flight, there is a $1200 difference between the two flights for F.
Here are the price differentials:
A) MC:$459 C+: $527 F: $790 - all F seats free
B) MC: $566 C+: $639 F: $1,974 - one F seat booked
Is this is a delta.dumb error?
I would call and price it out, but I want to PWM for most of the cost of the flight, which the phone agents cannot do. Thanks in advance for the help.
There are two nonstop flights each day, booking engine shows M/C, C+ and F
On my return flight, there is a $1200 difference between the two flights for F.
Here are the price differentials:
A) MC:$459 C+: $527 F: $790 - all F seats free
B) MC: $566 C+: $639 F: $1,974 - one F seat booked
Is this is a delta.dumb error?
I would call and price it out, but I want to PWM for most of the cost of the flight, which the phone agents cannot do. Thanks in advance for the help.
Jul 1, 2016, 10:16 am
#2003
FlyerTalk Evangelist
Join Date: Oct 2011
Location: ATL
Programs: DL Scattered Smothered Covered Medallion, Some hotel & car stuff, Kroger Plus Card
Posts: 10,745
I've found that when logged in, I cannot view seat maps on the search page, and if I attempt to do that and then select a flight, it says I have too many active sessions and returns me to the advanced search page.
If I'm NOT logged in, everything works fine.
Maybe they don't want PMs and DMs selecting flights based off of which C+ seats are open...
Jul 5, 2016, 6:54 am
#2004
FlyerTalk Evangelist
Join Date: Oct 2011
Location: ATL
Programs: DL Scattered Smothered Covered Medallion, Some hotel & car stuff, Kroger Plus Card
Posts: 10,745
Anyone else missing ALL of their credits and eCerts this morning?
Viewing My Delta dashboard shows 0 Credits and Certificates, and clicking on the Gift Box takes me to an error screen.
I know I have a couple eCredits, one RUC, and one or two Amex certs that should be available.
Viewing My Delta dashboard shows 0 Credits and Certificates, and clicking on the Gift Box takes me to an error screen.
I know I have a couple eCredits, one RUC, and one or two Amex certs that should be available.
Jul 5, 2016, 10:17 am
#2005
Moderator: Hyatt; FlyerTalk Evangelist
Join Date: Jun 2015
Location: WAS
Programs: :rolleyes:, DL DM, Mlife Plat, Caesars Diam, Marriott Tit, UA Gold, Hyatt Glob, invol FT beta tester
Posts: 18,886
Anyone else missing ALL of their credits and eCerts this morning?
Viewing My Delta dashboard shows 0 Credits and Certificates, and clicking on the Gift Box takes me to an error screen.
I know I have a couple eCredits, one RUC, and one or two Amex certs that should be available.
Viewing My Delta dashboard shows 0 Credits and Certificates, and clicking on the Gift Box takes me to an error screen.
I know I have a couple eCredits, one RUC, and one or two Amex certs that should be available.
Jul 5, 2016, 12:51 pm
#2006
FlyerTalk Evangelist
Join Date: Oct 2011
Location: ATL
Programs: DL Scattered Smothered Covered Medallion, Some hotel & car stuff, Kroger Plus Card
Posts: 10,745
Mine appear to have returned. I have my Amex certs and eCredits, but appear to be missing an RUC. The RUC doesn't appear closed, it's just missing altogether - so all I see are the three closed RUCs that I successfully used this year. 
And my MM balance is still gone, so they weren't fixing that.
Sigh...
And my MM balance is still gone, so they weren't fixing that.
Sigh...
Jul 5, 2016, 1:14 pm
#2007
Join Date: Jan 2015
Programs: delta dm
Posts: 1,677
Mine appear to have returned. I have my Amex certs and eCredits, but appear to be missing an RUC. The RUC doesn't appear closed, it's just missing altogether - so all I see are the three closed RUCs that I successfully used this year.
And my MM balance is still gone, so they weren't fixing that.
Sigh...
And my MM balance is still gone, so they weren't fixing that.
Sigh...
Jul 5, 2016, 1:23 pm
#2008
Moderator: Hyatt; FlyerTalk Evangelist
Join Date: Jun 2015
Location: WAS
Programs: :rolleyes:, DL DM, Mlife Plat, Caesars Diam, Marriott Tit, UA Gold, Hyatt Glob, invol FT beta tester
Posts: 18,886
There was also a link posted by appleguru in the several recent threads about the missing MM balance.
Jul 5, 2016, 1:27 pm
#2009
Join Date: Jan 2015
Programs: delta dm
Posts: 1,677
My point is the fact that you have to sift through code to see your MM balance is just ridiculous.
Jul 8, 2016, 9:54 am
#2010
Join Date: Sep 2012
Location: MA
Programs: DL DM, AA GE, CP ED
Posts: 256
I think I found a work-around. After the C+ upgrade clears, uncheck and then re-check the Delta One upgrade request. Seemed to work for my outbound (or they fixed it).
