No longer provided option to request comfort+ upgrade without Middle Seat
#1
Original Poster
Join Date: Jun 2009
Programs: AA EXP, UA GS, SPG Plat
Posts: 423
No longer provided option to request comfort+ upgrade without Middle Seat
I'm sure I'm doing something wrong, but I vividly recall the Delta app allowing me to request an update to Comfort+ aisle or window only. I just booked two flights for later this week and in both cases, I am unable to check the box to the request a comfort+ upgrade but it states : "Aisle, middle, or window seats will be assigned based on availability". Did something change with the app? Or the ability to request a non-middle seat?
*I recently became Platinum if that might have changed something for me*
*I recently became Platinum if that might have changed something for me*
#3
Original Poster
Join Date: Jun 2009
Programs: AA EXP, UA GS, SPG Plat
Posts: 423
Interesting. Thank you. One of the flights actually alerted me that I had been upgraded to Comfort+ without moving me into the section. Once I got the notice, I went in the app and selected a window seat on my own. So it appears that I can still get upgraded to Comfort+ without actually checking the box.....the system just wont move me automatically into an open comfort+ seat in this circumstance. Is my understanding correct?
#5
Join Date: Feb 2017
Programs: DL DM, UA Gold, Alaska MVP, Bonvoy (lol) Ambassador
Posts: 2,991
Interesting. Thank you. One of the flights actually alerted me that I had been upgraded to Comfort+ without moving me into the section. Once I got the notice, I went in the app and selected a window seat on my own. So it appears that I can still get upgraded to Comfort+ without actually checking the box.....the system just wont move me automatically into an open comfort+ seat in this circumstance. Is my understanding correct?
#6
FlyerTalk Evangelist
Join Date: Jul 2003
Posts: 22,925
Upgrade must be processed first (to SU class) . Might require re-entering your SM number (assuming OPs account is actually showing as Plat).