When a 'delay' should be a cancel
#1
FlyerTalk Evangelist
Original Poster
Join Date: Sep 2007
Location: BOS
Programs: DL DM 2MM, Marriott LT Titanium, Hertz PC, Avis PC
Posts: 15,197
When a 'delay' should be a cancel
So what is the point of Delta 'delaying' a flight by 17hrs instead of canceling it and reinstating for the following morning? Does it help them with some bogus stat?
Was supposed to be on 5279 RIC-BOS this evening, was delayed by an hour and then had the infamous string of ongoing delays by 10min... all due to supposed weather delays in BOS. Then after posting a 4hr delay it got to the point the crew was going to time out, so they delayed it 5hrs until 10:20 so they could use crew coming in from DTW...
Then they 'delayed' the flight... ie canceled, until 10am Mon. Is it so they can avoid having to rebook people? I still had to call and get rebooked on the 6:30 flight. And of course since they claimed faa/weather, they give nothing even though it was crew scheduling issues and the usual DL Connection getting dumped on when there are any delays.
Was supposed to be on 5279 RIC-BOS this evening, was delayed by an hour and then had the infamous string of ongoing delays by 10min... all due to supposed weather delays in BOS. Then after posting a 4hr delay it got to the point the crew was going to time out, so they delayed it 5hrs until 10:20 so they could use crew coming in from DTW...
Then they 'delayed' the flight... ie canceled, until 10am Mon. Is it so they can avoid having to rebook people? I still had to call and get rebooked on the 6:30 flight. And of course since they claimed faa/weather, they give nothing even though it was crew scheduling issues and the usual DL Connection getting dumped on when there are any delays.
#2
FlyerTalk Evangelist
Join Date: Sep 2003
Location: San Antonio
Programs: DL DM, Former AA EXP now AY Plat, AC 75K, NW Plat, Former CO Gold, Hilton Diamond, Marriott Titanium
Posts: 27,042
One that sounds exactly like a weather delay. If crew or plane is delayed by weather, then it's weather. Also if ATC orders reductions, then its ATC.
AFAIK after x time the DOT stats view it the same. Regardless, if they cancel it, then next mornings flight on the equipment gets cancelled. The crew end up out of place and their next flight is also cancelled or delayed.
As for rebooking. Once even a minor delay is posted DL will let you rebook. Not sure what the rant on this was about. DL App or dl.com provide easy self service rebooking. Can delay a day and/or pick another airport to depart from or arrive into. Simply click and its done.
AFAIK after x time the DOT stats view it the same. Regardless, if they cancel it, then next mornings flight on the equipment gets cancelled. The crew end up out of place and their next flight is also cancelled or delayed.
As for rebooking. Once even a minor delay is posted DL will let you rebook. Not sure what the rant on this was about. DL App or dl.com provide easy self service rebooking. Can delay a day and/or pick another airport to depart from or arrive into. Simply click and its done.
#4
Join Date: Apr 2002
Location: DTW
Programs: DL - PM, (NW - Plat), AA - Gold, Marriott - Plat, Avis - First
Posts: 955
They likely need to get the aircraft and crew into position for the next day's flyining.
Also in the case of DCI carriers, they don't get paid unless they fly the flights. Under the fee per departure agreements / capacity-purchase agreement they need to operate the flight to get paid by DL.
Also in the case of DCI carriers, they don't get paid unless they fly the flights. Under the fee per departure agreements / capacity-purchase agreement they need to operate the flight to get paid by DL.
#5
FlyerTalk Evangelist
Join Date: Sep 2002
Location: IND
Programs: DL PM & 2MM™, Lifetime HHonors Diamond
Posts: 20,889
#6
A FlyerTalk Posting Legend
Join Date: Sep 2009
Location: Minneapolis: DL DM charter 2.3MM
Programs: A3*Gold, SPG Plat, HyattDiamond, MarriottPP, LHW exAccess, ICI, Raffles Amb, NW PE MM, TWA Gold MM
Posts: 100,409
DL generally seems proud of its flight completion stats.
#7
Join Date: Apr 2011
Programs: WN, AA, UA, DL
Posts: 1,313
So what is the point of Delta 'delaying' a flight by 17hrs instead of canceling it and reinstating for the following morning? Does it help them with some bogus stat?
Then they 'delayed' the flight... ie canceled, until 10am Mon. Is it so they can avoid having to rebook people? I still had to call and get rebooked on the 6:30 flight. And of course since they claimed faa/weather, they give nothing even though it was crew scheduling issues and the usual DL Connection getting dumped on when there are any delays.
Then they 'delayed' the flight... ie canceled, until 10am Mon. Is it so they can avoid having to rebook people? I still had to call and get rebooked on the 6:30 flight. And of course since they claimed faa/weather, they give nothing even though it was crew scheduling issues and the usual DL Connection getting dumped on when there are any delays.
And second, I'd imagine it retains more revenue. It reduces leverage for passengers to completely bail or be rebooked on alternate carriers.
It's got to be frustrating to be dealt that hand.
#8
Join Date: Jan 2008
Location: SJC/YUL
Programs: DL PM, Marriott Gold
Posts: 3,878
I would tend to agree with DL's terminology rather than yours. Many times, an airline will cancel a flight. Then they rebook everyone thru other hubs, or they put those people on the next regularly-scheduled flight to that city. This is a cancellation. The flight was cancelled. The flight was not flown. Passengers took OTHER flights.
In your case that didn't happen. The flight was NOT cancelled. It was flown. Unfortunately, it was delayed until the next day. Passengers had the option of rebooking OR flying the delayed flight. This is clearly NOT a cancellation. The flight WAS flown, just with a (significant) delay.
Seems pretty straightforward to me. There is a real difference between a cancellation and a delay. Your flight was a delay. Not a cancellation
In your case that didn't happen. The flight was NOT cancelled. It was flown. Unfortunately, it was delayed until the next day. Passengers had the option of rebooking OR flying the delayed flight. This is clearly NOT a cancellation. The flight WAS flown, just with a (significant) delay.
Seems pretty straightforward to me. There is a real difference between a cancellation and a delay. Your flight was a delay. Not a cancellation
#9
FlyerTalk Evangelist
Join Date: Jun 2001
Programs: DL 1 million, AA 1 mil, HH lapsed Diamond, Marriott Plat
Posts: 28,190
They likely need to get the aircraft and crew into position for the next day's flyining.
Also in the case of DCI carriers, they don't get paid unless they fly the flights. Under the fee per departure agreements / capacity-purchase agreement they need to operate the flight to get paid by DL.
Also in the case of DCI carriers, they don't get paid unless they fly the flights. Under the fee per departure agreements / capacity-purchase agreement they need to operate the flight to get paid by DL.
If the OP doesn't like waiting he should know - as a Diamond and a 10-year FlyerTalker - that with a significant delay, by DOT guidance and DL Contract of Carriage, he can get a refund to original form of payment - and rebook himself.
#10
Join Date: Jun 2005
Location: DTW/FNT
Programs: Delta (nee NW), Hilton Diamond. IHG (PT)
Posts: 4,823
We once had a flight FNT to MSP that was 'cancelled', got rebooked and the flight ran empty much later that night to get the equipment/ crew in the right place for the next day.
Bob H
Bob H
#12
FlyerTalk Evangelist
Original Poster
Join Date: Sep 2007
Location: BOS
Programs: DL DM 2MM, Marriott LT Titanium, Hertz PC, Avis PC
Posts: 15,197
My point is... why did they even bother and not just cancel? The equip and crew was going RIC-BOS-RIC. And the BOS-RIC flight was supposed to fly out last night also at 7:45pm and got 'delayed' until noon... oh and now both flights are taking another hour delay. So ~18hr delay and nobody seems to have an issue with that? There was no positioning issue, they just basically gave up for the evening. Same happened with the RIC-JFK flight... they delayed it for 2hrs at first, then said its going the next morning instead, 16hrs later.
The 'rant' is also because communication was close to non-existent. The GA vanished while we're all sitting around trying to figure out what is going on. I called up DL and they tried to get a hold of the connection carrier ops to ask also because DL didn't even know the status.
When they finally delayed the flight to the next day, BOS was already lifting any ATC delays.
The 'rant' is also because communication was close to non-existent. The GA vanished while we're all sitting around trying to figure out what is going on. I called up DL and they tried to get a hold of the connection carrier ops to ask also because DL didn't even know the status.
When they finally delayed the flight to the next day, BOS was already lifting any ATC delays.
#13
Join Date: Jul 2014
Location: BOS/DEN/BUR
Programs: DL Gold, UA Gold, B6 Mosaic, Marriott Gold
Posts: 744
My point is... why did they even bother and not just cancel? The equip and crew was going RIC-BOS-RIC. And the BOS-RIC flight was supposed to fly out last night also at 7:45pm and got 'delayed' until noon... oh and now both flights are taking another hour delay. So ~18hr delay and nobody seems to have an issue with that? There was no positioning issue, they just basically gave up for the evening. Same happened with the RIC-JFK flight... they delayed it for 2hrs at first, then said its going the next morning instead, 16hrs later.
The 'rant' is also because communication was close to non-existent. The GA vanished while we're all sitting around trying to figure out what is going on. I called up DL and they tried to get a hold of the connection carrier ops to ask also because DL didn't even know the status.
When they finally delayed the flight to the next day, BOS was already lifting any ATC delays.
The 'rant' is also because communication was close to non-existent. The GA vanished while we're all sitting around trying to figure out what is going on. I called up DL and they tried to get a hold of the connection carrier ops to ask also because DL didn't even know the status.
When they finally delayed the flight to the next day, BOS was already lifting any ATC delays.
#14
Join Date: Dec 2009
Location: RDU
Programs: DL DM+(segs)/MM, UA Ag, Hilton DM, Marriott Ti (life Pt), TSA Opt-out Platinum
Posts: 3,227
#15
Join Date: Dec 2009
Location: RDU
Programs: DL DM+(segs)/MM, UA Ag, Hilton DM, Marriott Ti (life Pt), TSA Opt-out Platinum
Posts: 3,227
There were multiple GS at BOS yesterday, multiple GDPs (and revisions) and at one point there was an advisory for Diversion Recoveries. There were also significant MIT (Miles in Trail) delays through the region. Welcome to flying in the summer.
Source:
http://www.fly.faa.gov/adv/adv_list....te&Other=Other
For what it's worth I worked in System Ops for a regional that flew for multiple legacy carriers. DL was by far the best at caring about passengers and pax impact. They'd actually ask what they could do to help reroute pax during IROPs. All of the others could give two doodies about pax.