No redeposit fee? Surely call center is wrong?
Jul 28, 2017, 2:13 pm
#1
Original Poster
Join Date: Oct 2006
Location: DCA
Programs: Marriott Lifetime Titanium, United Silver
Posts: 575
No redeposit fee? Surely call center is wrong?
Delta kettle here with no status other than pseudo-status through Starwood. Just called the call center (answered in Philippines) about a reward ticket I just booked.
I clarified multiple times and agent was adamant that there would be no $150 redeposit fee as long as I cancel my itinerary more than 72 hours before departure. Surely this must be wrong? Also indicated to me that my rewards ticket is refundable?
Rarely fly / redeem on Delta. Assuming the agent is wrong and I would have to pay the re-deposit fee ... but thought I'd verify here.
I clarified multiple times and agent was adamant that there would be no $150 redeposit fee as long as I cancel my itinerary more than 72 hours before departure. Surely this must be wrong? Also indicated to me that my rewards ticket is refundable?
Rarely fly / redeem on Delta. Assuming the agent is wrong and I would have to pay the re-deposit fee ... but thought I'd verify here.
Jul 28, 2017, 6:18 pm
#3
FlyerTalk Evangelist
Join Date: Jan 2012
Location: Northern Calif./Eastern Ida.
Programs: Amethyst Premier Plutonium Medallion
Posts: 20,638
Reward tickets are not "fully refundable" unless you have PM/DM status, but indeed, they are covered by the risk-free cancelation for 24 hours just like a revenue ticket. Well, in fact they are refundable, but you have to pay a cancelation fee after 24 hours (if not PM/DM).
Jul 28, 2017, 7:06 pm
#4
FlyerTalk Evangelist
Join Date: Sep 2003
Location: San Antonio
Programs: DL DM, Former AA EXP now AY Plat, AC 75K, NW Plat, Former CO Gold, Hilton Diamond, Marriott Titanium
Posts: 27,042
Sounds like the OP was wrong, not the agent.
Reward tickets are not "fully refundable" unless you have PM/DM status, but indeed, they are covered by the risk-free cancelation for 24 hours just like a revenue ticket. Well, in fact they are refundable, but you have to pay a cancelation fee after 24 hours (if not PM/DM).
Reward tickets are not "fully refundable" unless you have PM/DM status, but indeed, they are covered by the risk-free cancelation for 24 hours just like a revenue ticket. Well, in fact they are refundable, but you have to pay a cancelation fee after 24 hours (if not PM/DM).
Jul 28, 2017, 10:26 pm
#5
Join Date: Jun 2008
Location: BDU
Programs: DL:MM, Marriott:LTT
Posts: 8,779
Sounds like the OP was wrong, not the agent.
Reward tickets are not "fully refundable" unless you have PM/DM status, but indeed, they are covered by the risk-free cancelation for 24 hours just like a revenue ticket. Well, in fact they are refundable, but you have to pay a cancelation fee after 24 hours (if not PM/DM).
Reward tickets are not "fully refundable" unless you have PM/DM status, but indeed, they are covered by the risk-free cancelation for 24 hours just like a revenue ticket. Well, in fact they are refundable, but you have to pay a cancelation fee after 24 hours (if not PM/DM).
...agent was adamant that there would be no $150 redeposit fee as long as I cancel my itinerary more than 72 hours before departure. Surely this must be wrong? Also indicated to me that my rewards ticket is refundable?
Rarely fly / redeem on Delta. Assuming the agent is wrong and I would have to pay the re-deposit fee ... but thought I'd verify here.
Rarely fly / redeem on Delta. Assuming the agent is wrong and I would have to pay the re-deposit fee ... but thought I'd verify here.