Earn Miles While Voluntarily Bumped
Jul 26, 2017, 6:48 pm
#1
Original Poster
Join Date: Jul 2017
Posts: 5
Earn Miles While Voluntarily Bumped
Quick question, was flying out of DTW a couple of weeks ago, going direct to NYC. They were offering $1200 to take a later flight so I took that. Got routed through MSP and then made my way to NYC. I didn't get any mileage credit for any of the flights that day. Is that the norm when you voluntarily get bumped?
Jul 26, 2017, 7:18 pm
#2
Join Date: Dec 2010
Location: MCO
Programs: Delta - PM, HH - Gold, SPG - Gold, Marriott - Plat
Posts: 1,060
Quick question, was flying out of DTW a couple of weeks ago, going direct to NYC. They were offering $1200 to take a later flight so I took that. Got routed through MSP and then made my way to NYC. I didn't get any mileage credit for any of the flights that day. Is that the norm when you voluntarily get bumped?
Jul 26, 2017, 7:42 pm
#3
Original Poster
Join Date: Jul 2017
Posts: 5
Interesting. I've filled out the online form and didn't hear back, so I called in today and they said that I'm not eligible for miles on the 2 legs I took. So I got 0 miles in total getting to NYC. Maybe I can try again and see if I get a different answer.
Jul 26, 2017, 7:48 pm
#4
FlyerTalk Evangelist
Join Date: Oct 2003
Location: Floating around
Programs: UA 1K (1MM), DL Gold (1MM), Marriott LTT
Posts: 10,344
If your original ticket was a mileage ticket then you will still earn zero miles on the flights, regardless of how you actually got to NYC (even via SFO/LAX).
If you purchased a revenue ticket and have a receipt showing it's a purchased revenue ticket you are due miles and the agent is wrong.
-RM
If you purchased a revenue ticket and have a receipt showing it's a purchased revenue ticket you are due miles and the agent is wrong.
-RM
Jul 26, 2017, 8:12 pm
#6
Join Date: Nov 2011
Location: Formerly at PIT, now planted near MSP.
Programs: No flights since April 2019 (Medical Issues). Lost all my status.
Posts: 1,483
The problem is that the gate agent did not properly "attach the revenue" to your re-routed trip. Call DL back and ask them if the revenue was attached. If they say no, then ask them why not.
Jul 26, 2017, 11:43 pm
#7
Join Date: May 2004
Location: formerly Gold now Diamond, formerly MSY, now LAX, formerly NW, now DL
Programs: Hyatt Plat, Hilton Gold, SPG Gold, Delta Diamond/1MM
Posts: 4,635
So my last "talk to us" emails took about 6 weeks to get back to me but they eventually got to it and addressed all the issues appropriately. I think they are very backlogged on complaints as reported by news agencies.....
Jul 26, 2017, 11:53 pm
#8
A FlyerTalk Posting Legend
Join Date: Sep 2009
Location: Minneapolis: DL DM charter 2.3MM
Programs: A3*Gold, SPG Plat, HyattDiamond, MarriottPP, LHW exAccess, ICI, Raffles Amb, NW PE MM, TWA Gold MM
Posts: 100,403
It can be faster and easier to do things like this by phone rather than email or talk to us.
Jul 27, 2017, 6:52 am
#9
FlyerTalk Evangelist
Join Date: Sep 2007
Location: BOS
Programs: DL DM 2MM, Marriott LT Titanium, Hertz PC, Avis PC
Posts: 15,192
Yeah, would be faster to call, or alternatively use twitter and send the brief details in a direct message with your ticket number, that you got rerouted but never received mileage credit so seems like they didn't rebuild the ticket properly.
Jul 27, 2017, 10:06 am
#10
Original Poster
Join Date: Jul 2017
Posts: 5
Called them back today and they are going to update my account to get the miles I would have received on the outbound leg DTW-NYC. Unfortunately they aren't going to credit me the miles I actually flew going through MSP. Not a huge deal except the difference would bump me up in status. Suppose I can just get it on the next flight though.
Jul 27, 2017, 12:04 pm
#12
Join Date: Nov 2011
Location: Formerly at PIT, now planted near MSP.
Programs: No flights since April 2019 (Medical Issues). Lost all my status.
Posts: 1,483
Jul 27, 2017, 12:20 pm
#13
Original Poster
Join Date: Jul 2017
Posts: 5
I'll see what actually gets credited to my account and go back again if I have to. I asked specifically about getting the miles I flew vs the miles on the original ticket and they just told me they will give what's on the original booking. Seems like the people I talk to don't see this much since no one really knows how to handle it.
Jul 27, 2017, 12:26 pm
#14
Join Date: Sep 2000
Location: New York, New York
Programs: AA Gold, Alaska MVP; Free Agent Super Duper Diamond Treasure Chest ;)
Posts: 4,682
This kind of things happen often enough, I imagine, for them to know the procedure. Seems like they lack the necessary information required to credit the re-route, and are going by the information on your original round trip ticket. Possibly why the miles didnt post in the first place.
Jul 27, 2017, 12:27 pm
#15
Join Date: Oct 2009
Location: MSP
Programs: Delta PM, 1MM
Posts: 3,784
I'll see what actually gets credited to my account and go back again if I have to. I asked specifically about getting the miles I flew vs the miles on the original ticket and they just told me they will give what's on the original booking. Seems like the people I talk to don't see this much since no one really knows how to handle it.