Book With Matrix result shows 0 MQMs?
Jun 20, 2017, 1:36 pm
#1
Original Poster
Join Date: Aug 2005
Location: Brooklyn
Programs: Delta Diamond, Bonvoy something good; sometimes other things too
Posts: 5,050
Book With Matrix result shows 0 MQMs?
I'm attempting to book a somewhat creative routing involving DL and KL to target flights that are available for KL GUCs.
I've been able to find it on ITA Matrix and pull it up on Delta.com using Book With Matrix, but the landing page on Delta.com shows far fewer MQMs to be earned than expected.
When I click through the details of the MQM earning calculation on Delta.com it shows some of the segments earning zero miles and MQMs. I booked it out of curiosity and called the DM line and after some searching, she said that she was showing it not earning any MQMs as well.
The offending segments are X fare class DL-marketed KL-operated, and X isn't eligible for miles earning if KL-marketed, but shouldn't matter since it's DL-marketed. They're much less important but domestic connecting DL-marketed, DL(connection)-operated legs in X and U are also not showing as earning any MQMs.
Anyone experienced this or know what is going on?
ETA: It looks like it's not just Matrix that is causing this. Simplest way to view is to search ORD-CPT for next year -- DL-marketed KL-operated X fares are showing as earning 0 MQMs, which I think must be wrong?
I've been able to find it on ITA Matrix and pull it up on Delta.com using Book With Matrix, but the landing page on Delta.com shows far fewer MQMs to be earned than expected.
When I click through the details of the MQM earning calculation on Delta.com it shows some of the segments earning zero miles and MQMs. I booked it out of curiosity and called the DM line and after some searching, she said that she was showing it not earning any MQMs as well.
The offending segments are X fare class DL-marketed KL-operated, and X isn't eligible for miles earning if KL-marketed, but shouldn't matter since it's DL-marketed. They're much less important but domestic connecting DL-marketed, DL(connection)-operated legs in X and U are also not showing as earning any MQMs.
Anyone experienced this or know what is going on?
ETA: It looks like it's not just Matrix that is causing this. Simplest way to view is to search ORD-CPT for next year -- DL-marketed KL-operated X fares are showing as earning 0 MQMs, which I think must be wrong?
Jun 20, 2017, 1:39 pm
#2
Join Date: May 2015
Location: DCA
Programs: AA EXP, DL FO, Marriott Titanium
Posts: 6,712
I'm attempting to book a somewhat creative routing involving DL and KL to target flights that are available for KL GUCs.
I've been able to find it on ITA Matrix and pull it up on Delta.com using Book With Matrix, but the landing page on Delta.com shows far fewer MQMs to be earned than expected.
When I click through the details of the MQM earning calculation on Delta.com it shows some of the segments earning zero miles and MQMs. I booked it out of curiosity and called the DM line and after some searching, she said that she was showing it not earning any MQMs as well.
The offending segments are X fare class DL-marketed KL-operated, and X isn't eligible for miles earning if KL-marketed, but shouldn't matter since it's DL-marketed. They're much less important but domestic connecting DL-marketed, DL(connection)-operated legs in X and U are also not showing as earning any MQMs.
Anyone experienced this or know what is going on?
I've been able to find it on ITA Matrix and pull it up on Delta.com using Book With Matrix, but the landing page on Delta.com shows far fewer MQMs to be earned than expected.
When I click through the details of the MQM earning calculation on Delta.com it shows some of the segments earning zero miles and MQMs. I booked it out of curiosity and called the DM line and after some searching, she said that she was showing it not earning any MQMs as well.
The offending segments are X fare class DL-marketed KL-operated, and X isn't eligible for miles earning if KL-marketed, but shouldn't matter since it's DL-marketed. They're much less important but domestic connecting DL-marketed, DL(connection)-operated legs in X and U are also not showing as earning any MQMs.
Anyone experienced this or know what is going on?
See my signature.
Jun 20, 2017, 1:44 pm
#3
Original Poster
Join Date: Aug 2005
Location: Brooklyn
Programs: Delta Diamond, Bonvoy something good; sometimes other things too
Posts: 5,050
It looks like maybe Connection flights are showing as zero MQMs, but mainline flights aren't. So maybe something is wrong with the marketing / operating carrier distinction in Delta's systems at the moment, and it is reading only operating carriers so thinking KLM X fares earn zero MQMs and Connection carriers aren't SkyTeam members at all so earn nothing?
Jun 20, 2017, 1:51 pm
#4
Join Date: May 2015
Location: DCA
Programs: AA EXP, DL FO, Marriott Titanium
Posts: 6,712
Hm, interesting. I see this now on a few random dummy bookings. Though in my case the return KLM flights (DL-marketed in U fare class) are showing that they will earn MQMs but the outbound flights are showing that they won't, which may be more concerning...
It looks like maybe Connection flights are showing as zero MQMs, but mainline flights aren't. So maybe something is wrong with the marketing / operating carrier distinction in Delta's systems at the moment, and it is reading only operating carriers so thinking KLM X fares earn zero MQMs and Connection carriers aren't SkyTeam members at all so earn nothing?
It looks like maybe Connection flights are showing as zero MQMs, but mainline flights aren't. So maybe something is wrong with the marketing / operating carrier distinction in Delta's systems at the moment, and it is reading only operating carriers so thinking KLM X fares earn zero MQMs and Connection carriers aren't SkyTeam members at all so earn nothing?
Jun 20, 2017, 7:32 pm
#5
Join Date: Dec 2015
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Jun 20, 2017, 8:55 pm
#8
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Jun 21, 2017, 3:30 pm
#9
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Jun 21, 2017, 9:32 pm
#10
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Aug 10, 2017, 1:19 pm
#11
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BTW, this problem appears to be fixed now. MQM calculator seems to be showing me the right things for various sorts of bookings.
Aug 10, 2017, 1:28 pm
#12
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