Compensation for a 2 Day Delay?
Jun 7, 2017, 6:42 pm
#16
Join Date: Sep 2014
Location: NYC
Posts: 498
Piggy backing off this topic, but would this work when flying delta, but applying the miles to a partner account? Ex, I flew DUB-JFK and had a 4 hour maintenance delay. I applied the flight to Alaska Airlines, but could I still file something through Delta? Flight was in March, and can't find the flight info on delta.com anymore.
Jun 7, 2017, 7:41 pm
#17
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EC 261/2004 applies to the operating carrier, e.g. DL. It is a legal requirement and has nothing to do with FFP's or "crediting"
Presuming that you are speaking of a 4-hour arrival delay (departure is irrelevant), you are entitled to EUR 600 in cash (equivalent).
Presuming that you are speaking of a 4-hour arrival delay (departure is irrelevant), you are entitled to EUR 600 in cash (equivalent).
Jun 7, 2017, 8:01 pm
#18
Join Date: Sep 2014
Location: NYC
Posts: 498
Little confused on the "arrival" part, but I was heading home(back to NY), and it was a 10:10am flight that did not take off until after 2:35pm. I have the emails showing the changes as well.
Jun 7, 2017, 8:11 pm
#19
Join Date: May 2013
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What matters is how long after your scheduled arrival time you reached the gate. If you were scheduled for a 2:00pm arrival and arrived after 6pm, you'd be eligible for EUR600 compensation. If it arrived between 5-6pm in the same scenario, you'd be eligible for EUR300 compensation. Note, these are both payable in cash in your local currency which is why OP got USD670.
Last edited by mattp1987; Jun 8, 2017 at 9:07 pm Reason: Changed EU to EUR
Jun 7, 2017, 8:16 pm
#20
Join Date: Sep 2014
Location: NYC
Posts: 498
The arrival part means the amount your arrival at your destination (this case JFK) was delayed. It doesn't matter that your flight was delayed 4h25m on departure if they "make it up in the air."
What matters is how long after your scheduled arrival time you reached the gate. If you were scheduled for a 2:00pm arrival and arrived after 6pm, you'd be eligible for EU600 compensation. If it arrived between 5-6pm in the same scenario, you'd be eligible for EU300 compensation. Note, these are both payable in cash in your local currency which is why OP got USD670.
What matters is how long after your scheduled arrival time you reached the gate. If you were scheduled for a 2:00pm arrival and arrived after 6pm, you'd be eligible for EU600 compensation. If it arrived between 5-6pm in the same scenario, you'd be eligible for EU300 compensation. Note, these are both payable in cash in your local currency which is why OP got USD670.
DUB Dublin, Ireland
JFK New York, NY
left Terminal 2 Dublin Int'l - DUB
arrived at Gate B30
John F Kennedy Intl - JFK
Sunday 19-Mar-2017 02:46PM GMT
(4 hours 36 minutes late)
Sunday 19-Mar-2017 05:53PM EDT
(4 hours 14 minutes late)
Last edited by Amex For Children Of Africa; Jun 7, 2017 at 8:25 pm
Jun 8, 2017, 4:59 pm
#21
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As I read that, the arrival at JFK was 4:14 late. That entitles OP to EUR 600.
In your OP, you spoke of a late departure, but that is irrelevant. All that matters is your arrival time at your final ticketed destination. As you can see, your aircraft made up 22 minutes of the 4:36 departure delay. Had it made up another 15 minutes --- which would be pretty common --- you would only have been due EUR 300.
In your OP, you spoke of a late departure, but that is irrelevant. All that matters is your arrival time at your final ticketed destination. As you can see, your aircraft made up 22 minutes of the 4:36 departure delay. Had it made up another 15 minutes --- which would be pretty common --- you would only have been due EUR 300.
Jun 8, 2017, 7:39 pm
#22
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Of course......and it's probably good PR to give a bit more than required and to do so without prompting. Much better would be to *also* automatically send the EC261 amount without it being requested, but that's not going to happen.
Jun 8, 2017, 9:54 pm
#23
Join Date: May 2004
Location: formerly Gold now Diamond, formerly MSY, now LAX, formerly NW, now DL
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Does the EU rules apply to US carriers?
How long did it take for your claim to get processed? I'm waiting still on my KLM delay of 7 hours (near 4 hour delay to AMS which caused misconnect and arrival at final destination was 7 hours late) (claim was submitted to DL)
How long did it take for your claim to get processed? I'm waiting still on my KLM delay of 7 hours (near 4 hour delay to AMS which caused misconnect and arrival at final destination was 7 hours late) (claim was submitted to DL)
Jun 9, 2017, 7:40 am
#24
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2. You will wait a very long time to be paid. EU rules are broad, but very specific. You must file your claim with the operating carrier. If the flight was operated by KL, you must file the claim with KL. KL may refer the claim to DL for processing, but that is up to KL. What was the reason for your delay on the KL flight?
Jun 9, 2017, 11:53 am
#25
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Does EC 261/2004 apply to any ex-EU delay that fits the time frames specified, or does it exclude delays cause by weather? (I assume weather is not a valid reason, but then again, the EU has some odd ways of making rules)
Jun 9, 2017, 11:54 am
#26
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The duty of care still applies, but no compensation is due.
Jun 9, 2017, 11:58 am
#27
Join Date: May 2007
Posts: 189
my KLM delay from AMS-BCN (coming from the US, on delta and delta ticket) took a few weeks, but did come through without any issues or initial denials. I filed with KLM, but received email correspondence from delta and the check was from delta.
Jun 10, 2017, 2:36 pm
#28
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NOLAnwGOLD needs to refile his claim with KL.
Jul 17, 2017, 7:20 am
#29
Join Date: Sep 2014
Location: NYC
Posts: 498
Ok thank you for explaining the situation, makes sense. So I think I am eligible for something, so I sent a "complaint" over to Delta.
DUB Dublin, Ireland
JFK New York, NY
left Terminal 2 Dublin Int'l - DUB
arrived at Gate B30
John F Kennedy Intl - JFK
Sunday 19-Mar-2017 02:46PM GMT
(4 hours 36 minutes late)
Sunday 19-Mar-2017 05:53PM EDT
(4 hours 14 minutes late)
DUB Dublin, Ireland
JFK New York, NY
left Terminal 2 Dublin Int'l - DUB
arrived at Gate B30
John F Kennedy Intl - JFK
Sunday 19-Mar-2017 02:46PM GMT
(4 hours 36 minutes late)
Sunday 19-Mar-2017 05:53PM EDT
(4 hours 14 minutes late)
As I read that, the arrival at JFK was 4:14 late. That entitles OP to EUR 600.
In your OP, you spoke of a late departure, but that is irrelevant. All that matters is your arrival time at your final ticketed destination. As you can see, your aircraft made up 22 minutes of the 4:36 departure delay. Had it made up another 15 minutes --- which would be pretty common --- you would only have been due EUR 300.
In your OP, you spoke of a late departure, but that is irrelevant. All that matters is your arrival time at your final ticketed destination. As you can see, your aircraft made up 22 minutes of the 4:36 departure delay. Had it made up another 15 minutes --- which would be pretty common --- you would only have been due EUR 300.
After 5 weeks Delta finally responded, confirming the 600 Euro($644) check. Again, thank you guys for explaining and bringing this up. This was actually more then the ticket cost! Guess I should tell my friends who were on the flight too
