Delta IT Acting Up
#1
Original Poster
Join Date: Jan 2013
Location: CLT-adjacent
Programs: AARP, DL Skymiles, Marriot Bonvoy, Moe's Rewards
Posts: 921
Delta IT Acting Up
I decided to check my Tuesday flight and what not.
Log in on app, see I've been upgraded. I tried to change seats and as I try to save my seat the reservation disappears.
Log on from my browser, reservation is there. Change seats for both flights on the reservation, try to save seats and reservation dissapears.
Reload My Trips page a few times and flights are back, both show all seats taken where before there were 5 FC seats open on upgraded flight and 7 open seats in EC for the return flight.
I guess we're working out the kinks on this "take an open seat if one is open or we pick a seat for you"
Log in on app, see I've been upgraded. I tried to change seats and as I try to save my seat the reservation disappears.
Log on from my browser, reservation is there. Change seats for both flights on the reservation, try to save seats and reservation dissapears.
Reload My Trips page a few times and flights are back, both show all seats taken where before there were 5 FC seats open on upgraded flight and 7 open seats in EC for the return flight.
I guess we're working out the kinks on this "take an open seat if one is open or we pick a seat for you"
#2
Join Date: Jul 2015
Location: MCO
Programs: DL PM, UA Silver, Marriott Titanium, Hertz Presidents Circle
Posts: 4,274
I decided to check my Tuesday flight and what not.
Log in on app, see I've been upgraded. I tried to change seats and as I try to save my seat the reservation disappears.
Log on from my browser, reservation is there. Change seats for both flights on the reservation, try to save seats and reservation dissapears.
Reload My Trips page a few times and flights are back, both show all seats taken where before there were 5 FC seats open on upgraded flight and 7 open seats in EC for the return flight.
I guess we're working out the kinks on this "take an open seat if one is open or we pick a seat for you"
Log in on app, see I've been upgraded. I tried to change seats and as I try to save my seat the reservation disappears.
Log on from my browser, reservation is there. Change seats for both flights on the reservation, try to save seats and reservation dissapears.
Reload My Trips page a few times and flights are back, both show all seats taken where before there were 5 FC seats open on upgraded flight and 7 open seats in EC for the return flight.
I guess we're working out the kinks on this "take an open seat if one is open or we pick a seat for you"
#4
Join Date: Apr 2003
Location: Southwest CT
Programs: DL Diamond and Million Miler, Marriott Titanium Elite, Hertz Pres Circle
Posts: 7,618
#5
FlyerTalk Evangelist
Join Date: Jun 2015
Location: Back in Reds Country (DAY/CVG). Previously: SEA & SAT.
Programs: DL PM 1MM, AA PLAT, UA Silver, Marriott Bonvoy Titanium
Posts: 10,290
Yea there's definitely something up. I'm now inside the upgrade window for a ticket I have this coming week. A dummy booking shows "Uograde Available" to F but my upgrade hasn't cleared. I even tried the unrequest and then re-request upgrade trick and that didn't yield any success.
#6
A FlyerTalk Posting Legend
Join Date: Sep 2009
Location: Minneapolis: DL DM charter 2.3MM
Programs: A3*Gold, SPG Plat, HyattDiamond, MarriottPP, LHW exAccess, ICI, Raffles Amb, NW PE MM, TWA Gold MM
Posts: 100,334
Yea there's definitely something up. I'm now inside the upgrade window for a ticket I have this coming week. A dummy booking shows "Uograde Available" to F but my upgrade hasn't cleared. I even tried the unrequest and then re-request upgrade trick and that didn't yield any success.
#7
FlyerTalk Evangelist
Join Date: Jun 2015
Location: Back in Reds Country (DAY/CVG). Previously: SEA & SAT.
Programs: DL PM 1MM, AA PLAT, UA Silver, Marriott Bonvoy Titanium
Posts: 10,290
#8
A FlyerTalk Posting Legend
Join Date: Sep 2009
Location: Minneapolis: DL DM charter 2.3MM
Programs: A3*Gold, SPG Plat, HyattDiamond, MarriottPP, LHW exAccess, ICI, Raffles Amb, NW PE MM, TWA Gold MM
Posts: 100,334
I'd call and try to get someone to manually force the upgrade. Maybe ask for a supervisor if a few calls don't work? Or try retweeting and asking that they confirm the upgrade.
BTW, are you taking the upgrade window to be 120 hours before scheduled departure rather than DL's old tradition of 5 pm ATL time on day T-6?
BTW, are you taking the upgrade window to be 120 hours before scheduled departure rather than DL's old tradition of 5 pm ATL time on day T-6?
#9
FlyerTalk Evangelist
Join Date: Jun 2015
Location: Back in Reds Country (DAY/CVG). Previously: SEA & SAT.
Programs: DL PM 1MM, AA PLAT, UA Silver, Marriott Bonvoy Titanium
Posts: 10,290
I tried calling. No luck but didn't ask for a supervisor. I'll give it a few more hours to clear by exactly the T-5 days (first flight is around 4 PM pacific time, it's about 12:30 pm currently) then will try recalling if it doesn't clear then.