Delta Raises Maximum VDB Compensation to $9,950 in Vouchers
Apr 14, 2017, 5:54 am
#1
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Delta Raises Maximum VDB Compensation to $9,950 in Vouchers
OMAAT: Wow: Delta Significantly Raises Voluntary Denied Boarding Compensation Limits
Sounds like a great and very customer centric move to me, even though the motivation is surely PR related. This is exactly the kind of policy that empowers front-line employees and that would have prevented UA's nightmare. Thoughts?
Per an internal source, here’s what’s changing:
Previously gate agents were limited to offering $800 worth of vouchers in compensation, while supervisors were limited to offering $2,000 worth of vouchers in compensation
Delta has now increased compensation limits for voluntary denied boardings — gate agents can now offer up to $2,000 worth of vouchers, while supervisors can offer up to $9,950 worth of vouchers
Previously gate agents were limited to offering $800 worth of vouchers in compensation, while supervisors were limited to offering $2,000 worth of vouchers in compensation
Delta has now increased compensation limits for voluntary denied boardings — gate agents can now offer up to $2,000 worth of vouchers, while supervisors can offer up to $9,950 worth of vouchers
Apr 14, 2017, 6:23 am
#4
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I saw this and was quite happily surprised. I agree that it empowers front-line employees and also gives agents a little bit more negotiating room without having to call in a redcoat.
That being said, I do think the $9,950 cap for redcoats extraordinarily high. Somebody who bought a $150 ticket being able to get possibly up to $9,950 in vouchers or whatnot just seems a bit crazy to me (admittedly, I don't know where I would draw the line of crazy or not, but I certainly think $9,950 is well past it).
That being said, I do think the $9,950 cap for redcoats extraordinarily high. Somebody who bought a $150 ticket being able to get possibly up to $9,950 in vouchers or whatnot just seems a bit crazy to me (admittedly, I don't know where I would draw the line of crazy or not, but I certainly think $9,950 is well past it).
Apr 14, 2017, 6:33 am
#5
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I saw this and was quite happily surprised. I agree that it empowers front-line employees and also gives agents a little bit more negotiating room without having to call in a redcoat.
That being said, I do think the $9,950 cap for redcoats extraordinarily high. Somebody who bought a $150 ticket being able to get possibly up to $9,950 in vouchers or whatnot just seems a bit crazy to me (admittedly, I don't know where I would draw the line of crazy or not, but I certainly think $9,950 is well past it).
That being said, I do think the $9,950 cap for redcoats extraordinarily high. Somebody who bought a $150 ticket being able to get possibly up to $9,950 in vouchers or whatnot just seems a bit crazy to me (admittedly, I don't know where I would draw the line of crazy or not, but I certainly think $9,950 is well past it).
Apr 14, 2017, 7:13 am
#8
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That being said, I do think the $9,950 cap for redcoats extraordinarily high. Somebody who bought a $150 ticket being able to get possibly up to $9,950 in vouchers or whatnot just seems a bit crazy to me (admittedly, I don't know where I would draw the line of crazy or not, but I certainly think $9,950 is well past it).
Kudos to DL for this pro-customer move and of course the timing will result in a very nice PR boost.
Apr 14, 2017, 7:15 am
#9
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I can only believe this is a PR move that won't make much of a difference in reality, given agents are certainly going to start low, and can still IDB. Unless this limit increase was paired with an order to go as high as necessary to avoid an IDB essentially at all costs, it's not all that interesting.
Apr 14, 2017, 7:16 am
#10
Join Date: Jun 2006
Posts: 1,806
When I heard of the new rates, my jaw dropped! Now that's how you do it. Good move on Delta's part. Who knows if it's because of what happened to UA or because of what happened to us. It happened! This is a good thing for our customers!
That's right. I said it.
Fly Safe!
NWA FA
That's right. I said it.
Fly Safe!
NWA FA
Apr 14, 2017, 7:41 am
#13
Join Date: Mar 2015
Posts: 1,989
Wow .. guess Delta is really sending a message. On a separate note, I believe Delta do not typically oversell up-front but with the impending rollout of Premium Economy for long haul, this could mean they might oversell those seats. Afterall, they can also Op-up if no one wants to take a next day flight even with a 9k offer.
Apr 14, 2017, 7:44 am
#14
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