"not complimentary upgrade eligible"
Apr 11, 2017, 10:07 am
#1
Original Poster
Join Date: Dec 2015
Location: Kansas City
Posts: 129
"not complimentary upgrade eligible"
I'm trying to figure out why this isn't eligible for upgrade. I booked myself (Silver Medallian), my wife and daughter (both no status) for a R/T flight MCI-ATL-FLL in Main Cabin (X and V) for a trip in June.
However, the reservation says, "NOT COMPLIMENTARY UPGRADE ELIGIBLE" for some reason. What am I missing? Is it because there are three of us?
However, the reservation says, "NOT COMPLIMENTARY UPGRADE ELIGIBLE" for some reason. What am I missing? Is it because there are three of us?
Apr 11, 2017, 10:12 am
#2
FlyerTalk Evangelist
Join Date: Jul 2003
Posts: 23,051
Medallions are only eligible to upgrade one companion. Having more than one companion on the same PNR results in no one being upgrade eligible. You will need to split the PNR if you want to be eligible to upgrade yourself and one companion. Given the low odds of an upgrade for a Silver, you may likely just keep everyone on the same PNR and forgo upgrade eligibility.
Apr 11, 2017, 10:13 am
#3
Join Date: Sep 2013
Location: SFO/DTW
Programs: DL PM 0.5MM, Hyatt Globalist, HHonors Gold, SPG Plat, Marriott Gold, Avis PC, National EE, Hertz PC
Posts: 1,988
Apr 11, 2017, 11:37 am
#5
Join Date: Sep 2016
Location: LON, PDX
Programs: DL PM, AS MVP 75K, HH/SPG/MR Gold, Amex Plat, PRG, CSR
Posts: 2,064
I concur that there is no point in splitting your PNR to become upgrade eligible.
Not only are you an FO on V and X fares, which are Delta's lowest and second lowest cash booking classes respectively, you would presumably be splitting the PNR so that you and a member of your party would be together. In this case you would only be cleared for upgrades if you were #1 on the list for 2 or more seats. This is, as others have pointed out, extremely unlikely. If you were #1 for 1 seat and #2 was a party of one then #2 would get the upgrade. These scenarios are mostly hypothetical though, since out of ATL you could easily be #50 or deeper.
Not only are you an FO on V and X fares, which are Delta's lowest and second lowest cash booking classes respectively, you would presumably be splitting the PNR so that you and a member of your party would be together. In this case you would only be cleared for upgrades if you were #1 on the list for 2 or more seats. This is, as others have pointed out, extremely unlikely. If you were #1 for 1 seat and #2 was a party of one then #2 would get the upgrade. These scenarios are mostly hypothetical though, since out of ATL you could easily be #50 or deeper.
Apr 12, 2017, 6:46 am
#8
Join Date: Dec 2011
Posts: 16
TRAVELING WITH TWO OR MORE COMPANIONS:
If you and two or more companions are in the same reservation: All Members must have Medallion Status or be a partner airline elite member in order for any Members to be eligible for upgrades to Delta Comfort+. Each Member should check in separately and they will clear for their upgrade at their respective clearance priorities. If the party is comprised of all Medallion Members and everyone checks in together, then the party will be eligible for upgrades at the lowest tiered Medallion Member’s clearance priority. If there are any General Members in the reservation and everyone checks in together, no one will be eligible for Complimentary Delta Comfort+ Upgrades.
If you and two or more companions are in the same reservation: All Members must have Medallion Status or be a partner airline elite member in order for any Members to be eligible for upgrades to Delta Comfort+. Each Member should check in separately and they will clear for their upgrade at their respective clearance priorities. If the party is comprised of all Medallion Members and everyone checks in together, then the party will be eligible for upgrades at the lowest tiered Medallion Member’s clearance priority. If there are any General Members in the reservation and everyone checks in together, no one will be eligible for Complimentary Delta Comfort+ Upgrades.
Apr 12, 2017, 8:19 am
#9
FlyerTalk Evangelist & Ambassador: China
Join Date: Aug 2005
Location: DEN
Programs: DL DM/MM, UA 1K, AA Exp, HH Dia, WOH Glob, IHG Plat, Marriott Gold, NA EE, Hertz PC
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OP, you could split the PNR so you are by yourself (or one companion) if you want one of the UG's (or two possibly). Keep in mind you will get this message on a PNR if you have any non medallions on your PNR for award trips.
Apr 12, 2017, 9:49 am
#10
Join Date: Jun 2013
Programs: DL Plat, Hilton Diamond, Marriott Plat, IHG Plat, Hertz Prez Circle, National Exec
Posts: 1,357
I'm going to piggyback on this - I had an itinerary with my wife get split in to 2 seperate PNRs. She has no status. We have some flights in a few weeks that (based on prior experience - mid-day flights midweek that are bigger than they need to be to reposition a plane) generally empty out the upgrade list and even fly with empty seats in first. Given the separate PNRs is there any way to get her even on the last spot in the list like she would be if they hadn't split our PNRs?