Why doesn't DL adverrise the 20 minute guarantee at baggage claim?
Mar 29, 2017, 10:46 pm
#16
Join Date: Dec 2009
Location: SAN
Posts: 4,923
I rarely check. But, on the way home from SC last week I noticed the app never gave me the "your bag was loaded in ATL" notification. So, when I went to the carousel i didn't see my priority tagged bag after a few minutes, I went to baggage office and confirmed with them my bag didn't make the plane. Then, as I was walking out of the office, I get a notification that my bag was loaded on to the carousel in SAN. I was so relieved, I didn't even think about how long it had taken.
Mar 30, 2017, 6:19 am
#18
Suspended
Join Date: Dec 2011
Location: RDU
Programs: DL DM, HHonors Diamond, Marriott Platinum, etc etc etc
Posts: 2,341
I think this is one of those dont rock the boat things.
Obviously you know about it since you posted about it, and I am sure 99+% on this forum myself included know about it.
If you know about it just fill it out everytime, I do. If people are not savvy enough to do the homework to find out then its their fault. In my life too many people refuse to do the legwork to find the answer they need, and its a pet peeve of mine. (Not saying thats you OP by the way
)
Obviously you know about it since you posted about it, and I am sure 99+% on this forum myself included know about it.
If you know about it just fill it out everytime, I do. If people are not savvy enough to do the homework to find out then its their fault. In my life too many people refuse to do the legwork to find the answer they need, and its a pet peeve of mine. (Not saying thats you OP by the way
)
Mar 30, 2017, 6:26 am
#19
Join Date: Nov 2009
Location: SMF
Programs: DL DM, WN A-List, AA Gold, Hertz PC, Marriott Titanium
Posts: 212
Really? Not for me, I've never waited more than 10-15 minutes after landing.
Did file last night at BWI, as it took almost 30 minutes for the bags to come out. Was promptly awarded 2,500 miles (first time I did so).
Did file last night at BWI, as it took almost 30 minutes for the bags to come out. Was promptly awarded 2,500 miles (first time I did so).
Mar 30, 2017, 9:37 am
#20
Join Date: Jun 2015
Programs: Delta Skymiles
Posts: 3
I think I've gotten 15K in points so far this year for bags on time. Had to wait 2 hrs for my bags at IAH back in February. Delta still only gave me 2500. My argument was that if they were going to give me 2500 for 20 mins late, I should get 15K for two hours. After 5 or 6 emails back and forth, they still didn't go for it.
At lease I had the Centurion Lounge to wait in....
At lease I had the Centurion Lounge to wait in....
Mar 30, 2017, 9:47 am
#21
FlyerTalk Evangelist
Join Date: Nov 2004
Location: 45° North
Programs: DL DM MM, HH Diamond
Posts: 10,196
I think I've gotten 15K in points so far this year for bags on time. Had to wait 2 hrs for my bags at IAH back in February. Delta still only gave me 2500. My argument was that if they were going to give me 2500 for 20 mins late, I should get 15K for two hours. After 5 or 6 emails back and forth, they still didn't go for it.
At lease I had the Centurion Lounge to wait in....
At lease I had the Centurion Lounge to wait in....
Earlier this year I was flying into SLC with some skies. They are supposed to drop at the oversized bag area, which is where I waited for 40 minutes. There were no app updates to say the skis were delivered elsewhere. As I was walking over to the baggage service office to check I seem them going around a carousel....
Mar 30, 2017, 10:16 am
#23
Join Date: Nov 2013
Location: SMF/HPN
Programs: DL DM, AS MVP, Hilton Gold, IHG Plat, SPG Gold, TSA PreCheck
Posts: 464
Not in my experience. It's close to 20 minutes, but never over (since Delta started this program). Also, IIRC Delta only has this guarantee for mainline flights, for which a lot of flights out of SMF don't actually qualify - SMF-LAX, SMF-SEA, and SMF-SLC, use Skywest or Compass for a majority of their trips.
Mar 30, 2017, 10:22 am
#24
FlyerTalk Evangelist
Join Date: Nov 2004
Location: 45° North
Programs: DL DM MM, HH Diamond
Posts: 10,196
Not in my experience. It's close to 20 minutes, but never over (since Delta started this program). Also, IIRC Delta only has this guarantee for mainline flights, for which a lot of flights out of SMF don't actually qualify - SMF-LAX, SMF-SEA, and SMF-SLC, use Skywest or Compass for a majority of their trips.
Eligibility: 20-minute Bag-to-Claim Guarantee bonus-mile offer valid on all domestic flights within the U.S. 50 and Puerto Rico, marketed and operated by Delta Air Lines and Delta Connection® carriers. I
(claim form is at the link above as well).
Mar 30, 2017, 10:27 am
#25
Join Date: Nov 2013
Location: SMF/HPN
Programs: DL DM, AS MVP, Hilton Gold, IHG Plat, SPG Gold, TSA PreCheck
Posts: 464
It's available for all DL and Delta Connection flights in the US:
https://www.delta.com/bags/bagsClaimAutomation.action
(claim form is at the link above as well).
https://www.delta.com/bags/bagsClaimAutomation.action
(claim form is at the link above as well).
As for the poster that never gets their bags at SMF in 20 minutes, it shouldn't take that long to file a claim, with the lack of redeemable miles from flying, I would jump at every opportunity to get them
Mar 30, 2017, 10:36 am
#26
Original Poster
Join Date: Apr 2011
Location: Treasure Coast, FL
Programs: DL Diamond, Marriott LT Plat, HH Diamond, Avis Preferred Plus, National Executive
Posts: 4,578
It's not a complaint. . . .
It's a VERY simple online form: https://www.delta.com/bags/bagsClaimAutomation.action
It's automated. It asks you a couple of simple questions, and, after you click "SUBMIT", if your claim is accurate, your miles pop into your account - - (Immediately last time I did it).
NO human interaction needed, or complaint to file. You're missing out on MILES, Dawg!!!
It's a VERY simple online form: https://www.delta.com/bags/bagsClaimAutomation.action
It's automated. It asks you a couple of simple questions, and, after you click "SUBMIT", if your claim is accurate, your miles pop into your account - - (Immediately last time I did it).
NO human interaction needed, or complaint to file. You're missing out on MILES, Dawg!!!
Think I may check my bag a few more times here and there.
Mar 30, 2017, 10:45 am
#27
FlyerTalk Evangelist
Join Date: Jun 2008
Programs: Formaldehyde Medallion DL DieMiles
Posts: 12,646
At PHL (the city where baggage goes to die), the sign announcing the 20 minute guarantee used to be right on top of the carousel (a 100% DL-only carousel).
It was subsequently moved to the baggage office, which is separated from the DL carousel by at least one other carousel. It is not hard to imagine the "logic" behind the relocation.
It was subsequently moved to the baggage office, which is separated from the DL carousel by at least one other carousel. It is not hard to imagine the "logic" behind the relocation.
Mar 30, 2017, 10:46 am
#28
In memoriam, FlyerTalk Evangelist
Join Date: May 2005
Location: PIT
Programs: DM life is over 2MM PM now & NW MillionAir Wyndham Rewards Plat -Hotels.com Silver -Accor Silver
Posts: 15,408
Mar 30, 2017, 10:51 am
#29
Join Date: Apr 2016
Posts: 1,884
Holy smokes! I should check my bag more often - I am missing out on so many free miles!
Is it bad that now on the rare occasion that I check a bag, I am praying for them to take a little longer rather than back in the old days, when I was praying for them to hurry up? It is so disappointing when DL only takes 19 minutes to offload my bag.
Mar 30, 2017, 11:00 am
#30
Original Poster
Join Date: Apr 2011
Location: Treasure Coast, FL
Programs: DL Diamond, Marriott LT Plat, HH Diamond, Avis Preferred Plus, National Executive
Posts: 4,578