Delta GUC on KLM for married segments
Mar 7, 2017, 11:57 am
#1
Original Poster
Join Date: Aug 2016
Posts: 76
Delta GUC on KLM for married segments
I noticed that for many dates, if I search for EF Z availability for a particular leg I get different results than married segments. Using April 10th, 2017 as an example:
ie:
For KLM, on ExpertFlyer:
JNB->AMS
I see 0 Z (GUC upgrade) availability.
However, if I search for JNB -> AMS -> ATL -> MCO
I'll see Z9 availability for *every* segment of that routing.
So if I'm actually flying JNB -> AMS -> ATL -> MCO, and my AMS->ATL->MCO legs have already cleared, what rules do I follow?
ie:
For KLM, on ExpertFlyer:
JNB->AMS
I see 0 Z (GUC upgrade) availability.
However, if I search for JNB -> AMS -> ATL -> MCO
I'll see Z9 availability for *every* segment of that routing.
So if I'm actually flying JNB -> AMS -> ATL -> MCO, and my AMS->ATL->MCO legs have already cleared, what rules do I follow?
Mar 7, 2017, 3:20 pm
#2
Join Date: Sep 2011
Programs: Delta DM, Hyatt Globalist
Posts: 1,495
I noticed that for many dates, if I search for EF Z availability for a particular leg I get different results than married segments. Using April 10th, 2017 as an example:
ie:
For KLM, on ExpertFlyer:
JNB->AMS
I see 0 Z (GUC upgrade) availability.
However, if I search for JNB -> AMS -> ATL -> MCO
I'll see Z9 availability for *every* segment of that routing.
So if I'm actually flying JNB -> AMS -> ATL -> MCO, and my AMS->ATL->MCO legs have already cleared, what rules do I follow?
ie:
For KLM, on ExpertFlyer:
JNB->AMS
I see 0 Z (GUC upgrade) availability.
However, if I search for JNB -> AMS -> ATL -> MCO
I'll see Z9 availability for *every* segment of that routing.
So if I'm actually flying JNB -> AMS -> ATL -> MCO, and my AMS->ATL->MCO legs have already cleared, what rules do I follow?
I don't know the answer to your question, but as long as every segment has availability, I would think an agent could apply the GUC to every segment when reissuing the ticket (even if some legs have already cleared and the uncleared legs don't have availability on their own).
Mar 7, 2017, 3:21 pm
#3
Join Date: Aug 2005
Location: Brooklyn
Programs: Delta Diamond, Bonvoy something good; sometimes other things too
Posts: 5,050
I have noticed this as well and it generally seems that availability is more readily available on connecting itineraries than on single segments. I don't know what happens in your situation though.
Have you tried calling and asking if they are able to clear the JNB-AMS leg?
If the agent says no, it might be worth asking if they see upgrade space for the entire trip from JNB to ATL, or something like that. Or give it a couple of HUCAs.
Though if your ticket has already been reissued, I think you may not be able to still extend the same GUC onto another segment as it is already marked as used -- I'm not sure what the latest rules on that are.
Have you tried calling and asking if they are able to clear the JNB-AMS leg?
If the agent says no, it might be worth asking if they see upgrade space for the entire trip from JNB to ATL, or something like that. Or give it a couple of HUCAs.
Though if your ticket has already been reissued, I think you may not be able to still extend the same GUC onto another segment as it is already marked as used -- I'm not sure what the latest rules on that are.
Mar 7, 2017, 4:16 pm
#4
FlyerTalk Evangelist
Join Date: Sep 2003
Location: San Antonio
Programs: DL DM, Former AA EXP now AY Plat, AC 75K, NW Plat, Former CO Gold, Hilton Diamond, Marriott Titanium
Posts: 27,042
I have noticed this as well and it generally seems that availability is more readily available on connecting itineraries than on single segments. I don't know what happens in your situation though.
Have you tried calling and asking if they are able to clear the JNB-AMS leg?
If the agent says no, it might be worth asking if they see upgrade space for the entire trip from JNB to ATL, or something like that. Or give it a couple of HUCAs.
Though if your ticket has already been reissued, I think you may not be able to still extend the same GUC onto another segment as it is already marked as used -- I'm not sure what the latest rules on that are.
Have you tried calling and asking if they are able to clear the JNB-AMS leg?
If the agent says no, it might be worth asking if they see upgrade space for the entire trip from JNB to ATL, or something like that. Or give it a couple of HUCAs.
Though if your ticket has already been reissued, I think you may not be able to still extend the same GUC onto another segment as it is already marked as used -- I'm not sure what the latest rules on that are.
As for the last part that isn't true. Never has been true. You can always extend a GUC to other flights it covers. It's how you prevent a GUC from being used on a short haul (say DCA-ATL) and not on the long haul (sat ATL-NRT). You call back once the long-haul clears and upgrade/waitlist the short haul.
Mar 29, 2017, 3:54 pm
#5
Join Date: Mar 2015
Location: Los Angeles
Programs: Delta Diamond SPG Plat Hyatt Diamond
Posts: 39
I had a similar issue. Expert Flyer showed Z space availability for each of my flight segments but if you looked in Expert Flyer to my final destination with that layover as a flight it had 0 Z class space. Tried to get a DL agent to book it segment by segment but they couldn't get it to work. She acknowledged not seeing Z space on the flight but seeing it on each segment like I did but couldn't get it to book out.