Delta canceled my Virgin Atlantic booking, need advice
Mar 23, 2017, 4:50 pm
#46
Original Poster
Join Date: Feb 2017
Posts: 21
I did speak with VS customer service and they were happy to share their view that DL should be doing more to compensate me. Doesn't actually help my situation though.
haha
Mar 23, 2017, 4:52 pm
#47
Original Poster
Join Date: Feb 2017
Posts: 21
It's not the most logical alternative if you'd like to go on the trip you planned and booked months in advance. And if this had happened earlier, I would cancel the flight and replace with another carrier. But with travel a couple of weeks away, the cost is getting new tickets is prohibitive (at least for me).
Mar 23, 2017, 5:09 pm
#48
Join Date: Aug 2012
Programs: ba silver
Posts: 729
That gets OP nowhere. He is entitled to a refund. That is clear under both the DOT rule and the COC.
In fact, a quick peak at the COC makes it clear that it is DL's option to simply cancel and issue the refund.
Go ahead and file the DOT complaint. All that gets is a response from DL to the effect that, "yep - we fixed it, we cancelled and issued a full refund"
In fact, a quick peak at the COC makes it clear that it is DL's option to simply cancel and issue the refund.
Go ahead and file the DOT complaint. All that gets is a response from DL to the effect that, "yep - we fixed it, we cancelled and issued a full refund"
Mar 23, 2017, 5:52 pm
#49
Join Date: Dec 2014
Programs: HHonors Gold, Hertz 5*, SPG Gold, AMEX Plat, buys Spirit tickets at the airport ticket counter ;-)
Posts: 498
OP, why aren't you asking DL to be re-routed onto VS metal where PE is available? Your situation sucks but you seem to just be pissed off and not taking steps to mitigate. This is not going to help you!
You cannot demand or assume you will get an upgrade to business, even though others may be getting this. Perhaps the J cabin is full already on your date of travel?
Apart from cancelling the booking, this seems to be the best options to me. Find a routing you want and tell them to change your booking.
You cannot demand or assume you will get an upgrade to business, even though others may be getting this. Perhaps the J cabin is full already on your date of travel?
Apart from cancelling the booking, this seems to be the best options to me. Find a routing you want and tell them to change your booking.
Mar 23, 2017, 7:42 pm
#50
Join Date: Apr 2011
Programs: Retired. Amtrak, DL (2MM, Signed up for DL FF program 2nd day offered 8/81), Marriott, Hilton
Posts: 177
Totally, totally agree on what you are saying. You are correct, Delta brought no new money in. But what Delta DID do, was work with VS to realign their route network, (to both DL's and VS's benefit), to where VS is profitable. Was not that way before Delta stepped in.
That is what I am getting at is the employees at VS should be glad DL is now their partner.
That is what I am getting at is the employees at VS should be glad DL is now their partner.
Mar 24, 2017, 12:18 am
#51
Join Date: Oct 2009
Location: MSP
Programs: Delta PM, 1MM
Posts: 3,784
1) Find a VS flight with Premium Economy availability, even though it means adding an extra connection. Look on it as a chance to earn more miles.
Or
2) Take your original routing in Delta economy or Comfort Plus.
Mar 24, 2017, 7:29 am
#52
Join Date: Jun 2001
Location: New York, NY
Posts: 3,698
In fact, a quick peak at the COC makes it clear that it is DL's option to simply cancel and issue the refund.
Go ahead and file the DOT complaint. All that gets is a response from DL to the effect that, "yep - we fixed it, we cancelled and issued a full refund"
Mar 24, 2017, 7:57 am
#53
Join Date: Feb 2016
Programs: DL DM, SPG Plat 100/LT Gold, Marriott Plat, National Executive Elite
Posts: 2,988
When they make such changes, they have to "justify" to the computer/waive the difference in price that they are waiving to give you that seat. It will be thousands of dollars and no reservation agent or supervisor is willing to risk their job to make such a change for anyone - especially in this case.
OP - either accept a downgrade, a reroute, or a refund. Those are your options. A free upgrade to business class is not an option that is even remotely plausible (I wouldn't expect them to do that for me either, and I'm "Diamond" with DL so they should be able to be more "flexible")
...but now, back to reality (agree, DL would never do this unilaterally)
Mar 28, 2017, 2:14 pm
#54
Join Date: Oct 2003
Location: Traveling the World
Posts: 6,072
Yes, let's put this one to rest right here: there is no way DL is putting OP in business class, on DL or VS or any other airline.
When they make such changes, they have to "justify" to the computer/waive the difference in price that they are waiving to give you that seat. It will be thousands of dollars and no reservation agent or supervisor is willing to risk their job to make such a change for anyone - especially in this case.
OP - either accept a downgrade, a reroute, or a refund. Those are your options. A free upgrade to business class is not an option that is even remotely plausible (I wouldn't expect them to do that for me either, and I'm "Diamond" with DL so they should be able to be more "flexible")
Alitalia has done this...but now, back to reality (agree, DL would never do this unilaterally)
When they make such changes, they have to "justify" to the computer/waive the difference in price that they are waiving to give you that seat. It will be thousands of dollars and no reservation agent or supervisor is willing to risk their job to make such a change for anyone - especially in this case.
OP - either accept a downgrade, a reroute, or a refund. Those are your options. A free upgrade to business class is not an option that is even remotely plausible (I wouldn't expect them to do that for me either, and I'm "Diamond" with DL so they should be able to be more "flexible")
Alitalia has done this
...but now, back to reality (agree, DL would never do this unilaterally)
Mar 28, 2017, 4:55 pm
#55
Join Date: Dec 2014
Programs: HHonors Gold, Hertz 5*, SPG Gold, AMEX Plat, buys Spirit tickets at the airport ticket counter ;-)
Posts: 498
Virgin does not fly LHR-MAN or any intra-UK routes for that matter...
Mar 28, 2017, 6:13 pm
#56
Join Date: Aug 2012
Programs: ba silver
Posts: 729
OP, if it interests you perhaps you could get Delta to re-route you on Air France in PE to CDG and then to MAN. I've found them to very open into rebooking onto AF or KLM during schedule changes. No guarantees but no harm in asking. It might help if you do the research and give them your preferred routing. AF PE is a decent product. Priority check- in ( sometimes ) priority security and the option to purchase lounge access. Also, on Air France you sometimes get emailed very low-priced offers to move up to business class ( 250 Euros TATL for me last year).
Mar 28, 2017, 8:20 pm
#57
Join Date: Jun 2001
Location: New York, NY
Posts: 3,698
Nit: this isn't correct. Virgin Trains and Virgin Rail Group (its parent) are majority-owned by Virgin Group, which is also the majority owner of Virgin Atlantic. In other words, both are subsidiaries controlled by the same parent in much the same way that American Airlines and Envoy are both subsidiaries of American Airlines Group.
Having said that, I have no idea if either Delta or Virgin has the ability to book train segments on Virgin Trains, but I agree this is an unlikely solution.
Having said that, I have no idea if either Delta or Virgin has the ability to book train segments on Virgin Trains, but I agree this is an unlikely solution.
Mar 28, 2017, 8:37 pm
#58
FlyerTalk Evangelist
Join Date: Sep 2003
Location: San Antonio
Programs: DL DM, Former AA EXP now AY Plat, AC 75K, NW Plat, Former CO Gold, Hilton Diamond, Marriott Titanium
Posts: 27,042
Nit: this isn't correct. Virgin Trains and Virgin Rail Group (its parent) are majority-owned by Virgin Group, which is also the majority owner of Virgin Atlantic. In other words, both are subsidiaries controlled by the same parent in much the same way that American Airlines and Envoy are both subsidiaries of American Airlines Group.
Having said that, I have no idea if either Delta or Virgin has the ability to book train segments on Virgin Trains, but I agree this is an unlikely solution.
Having said that, I have no idea if either Delta or Virgin has the ability to book train segments on Virgin Trains, but I agree this is an unlikely solution.