Hold time 1 hr 15 medallion helpline?
Jan 22, 2017, 8:43 pm
#1
Original Poster
Join Date: May 2001
Location: Atlanta
Programs: Delta PL, Hilton Diamond, past AA Gold
Posts: 167
Hold time 1 hr 15 medallion helpline?
When I called Medallion # got message that hold time was 1 hr and 15 min with no invitation to be called back? Is this unusual Sunday night? Havent had this long a wait before.
Jan 22, 2017, 8:45 pm
#2
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Jan 22, 2017, 8:47 pm
#3
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Jan 22, 2017, 10:34 pm
#5
Original Poster
Join Date: May 2001
Location: Atlanta
Programs: Delta PL, Hilton Diamond, past AA Gold
Posts: 167
patience
LOL Good luck Dave travels. Stayed on the line for 1 hr and 25 min and then another 20 for assistance. Thankful they are so pleasant at least. Silly since I didnt have an urgent concern but a time sensitive one. Good luck anyone trying to call...weather creating a trickle effect of delays!
Jan 23, 2017, 12:07 am
#8
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Jan 23, 2017, 5:06 am
#9
Join Date: Dec 2014
Posts: 1,880
Or maybe they staff their call center with more people because they know their flight operations are consistently terrible?
Last edited by rucksack; Jan 23, 2017 at 5:15 am
Jan 23, 2017, 10:07 am
#10
Join Date: May 2004
Location: formerly Gold now Diamond, formerly MSY, now LAX, formerly NW, now DL
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I called near midnight Pacific and 26-31 minutes.
Lots of issues everywhere, good thing my issues could be postponed to another day!
Now hope I can drive home from Mammoth. The 241" of snow this month has made it a bit messy on the roads!
Lots of issues everywhere, good thing my issues could be postponed to another day!
Now hope I can drive home from Mammoth. The 241" of snow this month has made it a bit messy on the roads!
Jan 23, 2017, 4:24 pm
#12
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Jan 23, 2017, 5:54 pm
#13
Join Date: Sep 2005
Location: Now in SLC
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As a DM, I had a 90 minute hold time yesterday. Thankfully, they gave me the call back option, which I took, but the recording said it should have been between 41 minutes and 1 hour 3 minutes.
Jan 23, 2017, 10:15 pm
#14
Join Date: Dec 2014
Posts: 1,880
I heard rumblings on FT, but I assumed it wasn't a big deal given news outlets weren't reporting on it more. As it turns out DL cancelled 59 and delayed 1,053 yesterday vs. UA's 27 and 641. A decidedly better day for United, in spite of the IT snafu.
Jan 23, 2017, 10:22 pm
#15
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