KQ/KLM flights bought on delta.com not showing up
Dec 3, 2016, 1:13 pm
#1
Original Poster
Join Date: Aug 2015
Location: JFK
Posts: 35
KQ/KLM flights bought on delta.com not showing up
Apologies if I'm asking this in the wrong forum.
I recently bought a ticket from ARN to NBO via AMS on delta.com, with all four legs sold as KQ but operated by KLM.
After buying the ticket on delta.com all four legs show as "Passenger Status: Confirmed", and I also have an e-receipt with an e-ticket number. On the receipt all four legs show as "OPEN" and are assigned a class (N).
However, what is worrying me is that when I was looking to choose seats using the Delta PNR on KLM, it only brings up the last leg of the trip (AMS-ARN). On KLM i can also see the KLM-specific PNR, and bringing up that PNR on Kenya Airways or other airlines (Saudi, etc.) also only shows the last leg of the trip.
The e-ticket is on Delta stock (006). Is this something anyone has experienced before? When I called Delta they gave me the same KLM PNR I had found myself, and the agent said she was able to see all four legs on KLM's website. However I still cannot see these.
I recently bought a ticket from ARN to NBO via AMS on delta.com, with all four legs sold as KQ but operated by KLM.
After buying the ticket on delta.com all four legs show as "Passenger Status: Confirmed", and I also have an e-receipt with an e-ticket number. On the receipt all four legs show as "OPEN" and are assigned a class (N).
However, what is worrying me is that when I was looking to choose seats using the Delta PNR on KLM, it only brings up the last leg of the trip (AMS-ARN). On KLM i can also see the KLM-specific PNR, and bringing up that PNR on Kenya Airways or other airlines (Saudi, etc.) also only shows the last leg of the trip.
The e-ticket is on Delta stock (006). Is this something anyone has experienced before? When I called Delta they gave me the same KLM PNR I had found myself, and the agent said she was able to see all four legs on KLM's website. However I still cannot see these.
Dec 3, 2016, 3:07 pm
#2
Join Date: Nov 2009
Programs: DL PM 1MM
Posts: 3,439
Apologies if I'm asking this in the wrong forum.
I recently bought a ticket from ARN to NBO via AMS on delta.com, with all four legs sold as KQ but operated by KLM.
After buying the ticket on delta.com all four legs show as "Passenger Status: Confirmed", and I also have an e-receipt with an e-ticket number. On the receipt all four legs show as "OPEN" and are assigned a class (N).
However, what is worrying me is that when I was looking to choose seats using the Delta PNR on KLM, it only brings up the last leg of the trip (AMS-ARN). On KLM i can also see the KLM-specific PNR, and bringing up that PNR on Kenya Airways or other airlines (Saudi, etc.) also only shows the last leg of the trip.
The e-ticket is on Delta stock (006). Is this something anyone has experienced before? When I called Delta they gave me the same KLM PNR I had found myself, and the agent said she was able to see all four legs on KLM's website. However I still cannot see these.
I recently bought a ticket from ARN to NBO via AMS on delta.com, with all four legs sold as KQ but operated by KLM.
After buying the ticket on delta.com all four legs show as "Passenger Status: Confirmed", and I also have an e-receipt with an e-ticket number. On the receipt all four legs show as "OPEN" and are assigned a class (N).
However, what is worrying me is that when I was looking to choose seats using the Delta PNR on KLM, it only brings up the last leg of the trip (AMS-ARN). On KLM i can also see the KLM-specific PNR, and bringing up that PNR on Kenya Airways or other airlines (Saudi, etc.) also only shows the last leg of the trip.
The e-ticket is on Delta stock (006). Is this something anyone has experienced before? When I called Delta they gave me the same KLM PNR I had found myself, and the agent said she was able to see all four legs on KLM's website. However I still cannot see these.
Dec 3, 2016, 3:24 pm
#3
FlyerTalk Evangelist
Join Date: Sep 2003
Location: San Antonio
Programs: DL DM, Former AA EXP now AY Plat, AC 75K, NW Plat, Former CO Gold, Hilton Diamond, Marriott Titanium
Posts: 27,032
Apologies if I'm asking this in the wrong forum.
I recently bought a ticket from ARN to NBO via AMS on delta.com, with all four legs sold as KQ but operated by KLM.
After buying the ticket on delta.com all four legs show as "Passenger Status: Confirmed", and I also have an e-receipt with an e-ticket number. On the receipt all four legs show as "OPEN" and are assigned a class (N).
However, what is worrying me is that when I was looking to choose seats using the Delta PNR on KLM, it only brings up the last leg of the trip (AMS-ARN). On KLM i can also see the KLM-specific PNR, and bringing up that PNR on Kenya Airways or other airlines (Saudi, etc.) also only shows the last leg of the trip.
The e-ticket is on Delta stock (006). Is this something anyone has experienced before? When I called Delta they gave me the same KLM PNR I had found myself, and the agent said she was able to see all four legs on KLM's website. However I still cannot see these.
I recently bought a ticket from ARN to NBO via AMS on delta.com, with all four legs sold as KQ but operated by KLM.
After buying the ticket on delta.com all four legs show as "Passenger Status: Confirmed", and I also have an e-receipt with an e-ticket number. On the receipt all four legs show as "OPEN" and are assigned a class (N).
However, what is worrying me is that when I was looking to choose seats using the Delta PNR on KLM, it only brings up the last leg of the trip (AMS-ARN). On KLM i can also see the KLM-specific PNR, and bringing up that PNR on Kenya Airways or other airlines (Saudi, etc.) also only shows the last leg of the trip.
The e-ticket is on Delta stock (006). Is this something anyone has experienced before? When I called Delta they gave me the same KLM PNR I had found myself, and the agent said she was able to see all four legs on KLM's website. However I still cannot see these.
This isn't uncommon, the main reservation is in DL system and only the legs with KLM code will show in KLMs system. The KQ coded flights should show in KQ system. You likely have yet a 2nd KLM PNR for this trip.
DL creates DL reservation PNR.
DL send KLM coded flight to KLM creating KLM PNR you're looking at.
DL send KQ coded flights to KQ, creating KQ PNR.
KQ sends codeshare flights to KLM the operating carrier, creating 2nd KLM PNR.
Hopefully this explains it.
Last edited by flyerCO; Dec 3, 2016 at 3:32 pm
Dec 4, 2016, 11:10 am
#4
Original Poster
Join Date: Aug 2015
Location: JFK
Posts: 35
You need to use the KQ PNR to look at KQ reservation.
This isn't uncommon, the main reservation is in DL system and only the legs with KLM code will show in KLMs system. The KQ coded flights should show in KQ system. You likely have yet a 2nd KLM PNR for this trip.
DL creates DL reservation PNR.
DL send KLM coded flight to KLM creating KLM PNR you're looking at.
DL send KQ coded flights to KQ, creating KQ PNR.
KQ sends codeshare flights to KLM the operating carrier, creating 2nd KLM PNR.
Hopefully this explains it.
This isn't uncommon, the main reservation is in DL system and only the legs with KLM code will show in KLMs system. The KQ coded flights should show in KQ system. You likely have yet a 2nd KLM PNR for this trip.
DL creates DL reservation PNR.
DL send KLM coded flight to KLM creating KLM PNR you're looking at.
DL send KQ coded flights to KQ, creating KQ PNR.
KQ sends codeshare flights to KLM the operating carrier, creating 2nd KLM PNR.
Hopefully this explains it.
I tried contacting KQ, they were sparse on details but seemed to acknowledge the reservation, but said that there was no KQ PNR and everything was on Delta. I'll try asking KLM tomorrow to see if they can bring it up.
Dec 4, 2016, 1:46 pm
#5
FlyerTalk Evangelist
Join Date: Sep 2003
Location: San Antonio
Programs: DL DM, Former AA EXP now AY Plat, AC 75K, NW Plat, Former CO Gold, Hilton Diamond, Marriott Titanium
Posts: 27,032
Thank you so much for the explanation, this makes sense.
I tried contacting KQ, they were sparse on details but seemed to acknowledge the reservation, but said that there was no KQ PNR and everything was on Delta. I'll try asking KLM tomorrow to see if they can bring it up.
I tried contacting KQ, they were sparse on details but seemed to acknowledge the reservation, but said that there was no KQ PNR and everything was on Delta. I'll try asking KLM tomorrow to see if they can bring it up.
