Upgrade not honored - no reason
#16
Suspended
Join Date: Nov 2010
Location: MEM
Programs: Starbucks Green Card
Posts: 5,431
I didn't ask whether it happens or not, I asked if you were OK with it.
And it's funny you keep saying that I don't think agents bend the rules when I've explicitly said they do about 100 times. But since your argument has zero credibility it makes sense you would resort to shameless lying.
And it's funny you keep saying that I don't think agents bend the rules when I've explicitly said they do about 100 times. But since your argument has zero credibility it makes sense you would resort to shameless lying.
#19
Join Date: Nov 2012
Location: PBI/FLL/MIA
Programs: DL DM/2MM, MR Ambassador, National EE
Posts: 1,614
#20
Join Date: Jan 2015
Programs: delta dm
Posts: 1,677
#21
Join Date: Nov 2013
Programs: DL PM
Posts: 1,089
Miles + new cert would be fair compensation IMO for the OP's situation.
#22
Join Date: Mar 2010
Programs: DL PM, Bonvoy Gold
Posts: 8,411
Agree... ... When we got to the gate, the two people upgraded into our seats had to do the walk of shame back to coach... They had even already received PDBs! Anything less than this is unacceptable in situations where your upgrade or seat is given to someone it shouldn't have.
I would also say that the flight leaving on time is the #1 priority, and that if removing people from F seats to put others there will cause a delay, then the appropriate step is to offer compensation and/or another flight in F to the pax who are supposed to be there. We should not have people missing connections, etc for this.
#23
Suspended
Join Date: Nov 2010
Location: MEM
Programs: Starbucks Green Card
Posts: 5,431
If you're in paid F that's a different story. Having a confirmed seat given away to someone else is a much bigger deal that an upgrade where you never had a F assignment not being processed correctly.
#24
Join Date: Mar 2010
Programs: DL PM, Bonvoy Gold
Posts: 8,411
Agreed. And there have been stories of paid F seats being given away to upgrades when paid F pax is late (did not make the t-15 deadline) from a tight connection. This is unacceptable as GA is able to see if pax has a chance to make the connection or not, and should be waiting until the last possible moment to move pax (as in, hand the lead FA the new boarding pass to move someone up from coach right before closing the a/c door).
#25
Join Date: Jan 2002
Location: Atlanta, GA
Programs: DL DM & 5MM, WN
Posts: 1,451
But to read the thread title, weren't there in fact reasons why the upgrade wasn't honored? 1. Your flight was delayed and you were moving this over to another flight -- and from another originating airport. 2. There was mention that something got miscoded when it got rebooked. 3. And the redcoat wouldn't reverse the upgrades already given away to put you in instead.
Those are three reasons.
Delta moved you to the other originating airport and they kept your upgrade intact for the second segment. And they have offered you 10K miles, and since you don't want just that, they have said they will contact you next week to try to resolve it.
Those are three different tries to make it better.
I do think they should give you the RUC back.
Those are three reasons.
Delta moved you to the other originating airport and they kept your upgrade intact for the second segment. And they have offered you 10K miles, and since you don't want just that, they have said they will contact you next week to try to resolve it.
Those are three different tries to make it better.
I do think they should give you the RUC back.
#26
Join Date: Jul 2009
Programs: none
Posts: 1,668
Whoever wrote this headline should reconsider its content.
QUOTE:
she said "they didn't book my ticket correctly, because I paid H fare but was showing a Y-fare"..
OP was given a "reason". He just didn't like what he was told.
QUOTE:
she said "they didn't book my ticket correctly, because I paid H fare but was showing a Y-fare"..
OP was given a "reason". He just didn't like what he was told.
#27
Join Date: Jun 2013
Posts: 948
DL can say they didn't upgrade you because the Braves haven't won the world series in 20 years. How that is in any way relevant is beyond me.
#28
Join Date: May 2015
Posts: 2,881
If the reason were something at fault with OP, that's different. The Red Coat straight up cleared the upgrade list out of order, which is 100% unacceptable. No exceptions.