Delta: using FaceTime over WIFI caused issue with crew
#1
Original Poster
Join Date: Jul 2016
Posts: 10
Delta: using FaceTime over WIFI caused issue with crew
Hi Folks,
I'm on a Delta flight from SFO to JFK. The flight is nearly empty, so I decided to purchase a ~$40 Gogo in-flight WIFI data plan, get some work done and FaceTime (Vo-ip) back home. FaceTime worked great and the quality was close to an LTE connection. I wasn't being loud or rude. There is nobody sitting around me.
10 minutes passed and a flight attendant told me to disable FaceTime because it was in violation of FAA rules. I told her it was over Gogo WIFI (Cellular doesn't work at 10,000+ feet anyway) that I purchased and there was no mention restrictions on FaceTime shown when purchasing the plan or mention of FAA rules restricting FaceTime aka Vo-ip. Long story short I disabled FaceTime and started searching for rules regarding this.
FAA doesn't appear to mention any restriction on vo-ip using WIFI. I did find mention restricting it in Gogo's Delta "terms and conditions" as follows in very small font (Jul-21-2016):
"Voice service is not permitted nor supported."
http://www.delta.com/content/www/en_...ght-wi-fi.html
I do not recall seeing any mention of this when Gogo offered me the $40/flight plan.
Gogo could block FaceTime but it does not. I'm happy to follow the rules, however am very confused on the background for restricting vo-ip or FaceTime on flights. It's going over the legally approved WIFI, the service could be blocked by Gogo if it really interfered with bandwidth and in past years airplanes had a phone in front of every seat. Is it a noise issue? If so, then why the phones in planes a few years back? Perhaps the added income was enough for airlines to allow talking on the phone in flight.
Interesting in your thoughts.
Thanks
I'm on a Delta flight from SFO to JFK. The flight is nearly empty, so I decided to purchase a ~$40 Gogo in-flight WIFI data plan, get some work done and FaceTime (Vo-ip) back home. FaceTime worked great and the quality was close to an LTE connection. I wasn't being loud or rude. There is nobody sitting around me.
10 minutes passed and a flight attendant told me to disable FaceTime because it was in violation of FAA rules. I told her it was over Gogo WIFI (Cellular doesn't work at 10,000+ feet anyway) that I purchased and there was no mention restrictions on FaceTime shown when purchasing the plan or mention of FAA rules restricting FaceTime aka Vo-ip. Long story short I disabled FaceTime and started searching for rules regarding this.
FAA doesn't appear to mention any restriction on vo-ip using WIFI. I did find mention restricting it in Gogo's Delta "terms and conditions" as follows in very small font (Jul-21-2016):
"Voice service is not permitted nor supported."
http://www.delta.com/content/www/en_...ght-wi-fi.html
I do not recall seeing any mention of this when Gogo offered me the $40/flight plan.
Gogo could block FaceTime but it does not. I'm happy to follow the rules, however am very confused on the background for restricting vo-ip or FaceTime on flights. It's going over the legally approved WIFI, the service could be blocked by Gogo if it really interfered with bandwidth and in past years airplanes had a phone in front of every seat. Is it a noise issue? If so, then why the phones in planes a few years back? Perhaps the added income was enough for airlines to allow talking on the phone in flight.
Interesting in your thoughts.
Thanks
#4
Join Date: Jul 2006
Location: NYC
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Posts: 6,736
I turned on WiFi calling on my phone a few months back. When my phone rang on the plane, it was a bit of a surprise. Didn't take the call, needless to say. Got some looks from people around me, since we were 35k feet over Greenland at that point...
#5
Join Date: Nov 2015
Location: At the moment? ...
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Posts: 377
Hi Folks,
I'm on a Delta flight from SFO to JFK. The flight is nearly empty, so I decided to purchase a ~$40 Gogo in-flight WIFI data plan, get some work done and FaceTime (Vo-ip) back home. FaceTime worked great and the quality was close to an LTE connection. I wasn't being loud or rude. There is nobody sitting around me.
10 minutes passed and a flight attendant told me to disable FaceTime because it was in violation of FAA rules. I told her it was over Gogo WIFI (Cellular doesn't work at 10,000+ feet anyway) that I purchased and there was no mention restrictions on FaceTime shown when purchasing the plan or mention of FAA rules restricting FaceTime aka Vo-ip. Long story short I disabled FaceTime and started searching for rules regarding this.
I'm on a Delta flight from SFO to JFK. The flight is nearly empty, so I decided to purchase a ~$40 Gogo in-flight WIFI data plan, get some work done and FaceTime (Vo-ip) back home. FaceTime worked great and the quality was close to an LTE connection. I wasn't being loud or rude. There is nobody sitting around me.
10 minutes passed and a flight attendant told me to disable FaceTime because it was in violation of FAA rules. I told her it was over Gogo WIFI (Cellular doesn't work at 10,000+ feet anyway) that I purchased and there was no mention restrictions on FaceTime shown when purchasing the plan or mention of FAA rules restricting FaceTime aka Vo-ip. Long story short I disabled FaceTime and started searching for rules regarding this.
Someone smarter than I can probably state which port FaceTime operates through. Since it was working GoGo probably does not block it. That being said I would venture to guess the broad majority of PAX are not as considerate as the OP.
#6
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The Next Generation firewalls will detect the applications sending/receiving traffic through port 443 and will allow the Administrators to block specific applications.
#8
Join Date: Nov 2009
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#9
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#10
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#11
Join Date: Jul 2012
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Posts: 2,303
Hi Folks,
I'm on a Delta flight from SFO to JFK. The flight is nearly empty, so I decided to purchase a ~$40 Gogo in-flight WIFI data plan, get some work done and FaceTime (Vo-ip) back home. FaceTime worked great and the quality was close to an LTE connection. I wasn't being loud or rude. There is nobody sitting around me.
10 minutes passed and a flight attendant told me to disable FaceTime because it was in violation of FAA rules. I told her it was over Gogo WIFI (Cellular doesn't work at 10,000+ feet anyway) that I purchased and there was no mention restrictions on FaceTime shown when purchasing the plan or mention of FAA rules restricting FaceTime aka Vo-ip. Long story short I disabled FaceTime and started searching for rules regarding this.
FAA doesn't appear to mention any restriction on vo-ip using WIFI. I did find mention restricting it in Gogo's Delta "terms and conditions" as follows in very small font (Jul-21-2016):
"Voice service is not permitted nor supported."
http://www.delta.com/content/www/en_...ght-wi-fi.html
I do not recall seeing any mention of this when Gogo offered me the $40/flight plan.
Gogo could block FaceTime but it does not. I'm happy to follow the rules, however am very confused on the background for restricting vo-ip or FaceTime on flights. It's going over the legally approved WIFI, the service could be blocked by Gogo if it really interfered with bandwidth and in past years airplanes had a phone in front of every seat. Is it a noise issue? If so, then why the phones in planes a few years back? Perhaps the added income was enough for airlines to allow talking on the phone in flight.
Interesting in your thoughts.
Thanks
I'm on a Delta flight from SFO to JFK. The flight is nearly empty, so I decided to purchase a ~$40 Gogo in-flight WIFI data plan, get some work done and FaceTime (Vo-ip) back home. FaceTime worked great and the quality was close to an LTE connection. I wasn't being loud or rude. There is nobody sitting around me.
10 minutes passed and a flight attendant told me to disable FaceTime because it was in violation of FAA rules. I told her it was over Gogo WIFI (Cellular doesn't work at 10,000+ feet anyway) that I purchased and there was no mention restrictions on FaceTime shown when purchasing the plan or mention of FAA rules restricting FaceTime aka Vo-ip. Long story short I disabled FaceTime and started searching for rules regarding this.
FAA doesn't appear to mention any restriction on vo-ip using WIFI. I did find mention restricting it in Gogo's Delta "terms and conditions" as follows in very small font (Jul-21-2016):
"Voice service is not permitted nor supported."
http://www.delta.com/content/www/en_...ght-wi-fi.html
I do not recall seeing any mention of this when Gogo offered me the $40/flight plan.
Gogo could block FaceTime but it does not. I'm happy to follow the rules, however am very confused on the background for restricting vo-ip or FaceTime on flights. It's going over the legally approved WIFI, the service could be blocked by Gogo if it really interfered with bandwidth and in past years airplanes had a phone in front of every seat. Is it a noise issue? If so, then why the phones in planes a few years back? Perhaps the added income was enough for airlines to allow talking on the phone in flight.
Interesting in your thoughts.
Thanks
The FAA regulation bit is because, technically, Delta files its op specs and policies with the FAA, which then ratifies them, making them loosely FAA regulations.
#12
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Emirates has service that allows your cell to connect via on board cell network. It's not an FAA issue, but FTC. The equipment obviousaly meets FAA standards or it wouldn't be allowed. FTC rules prohibit you from using your cell (without the special on board equipment like Emirates) because of issues with the fact you're moving from tower to tower quickly, plus at altitude you could end up connecting with a non-provider tower (roam) even though you're in an area your provider serves. Thus you can have major billing issues, on top of network issues trying to move you from tower to tower very quickly.
As for GoGo, it's a violation of the Acceptable Use Policy for Gogo. Again not a FAA violation. I'm not sure how Federal law views violations of ISP AUPs. I highly doubt it rises to a criminal violation, but I know they've tried to make it so.
As for GoGo, it's a violation of the Acceptable Use Policy for Gogo. Again not a FAA violation. I'm not sure how Federal law views violations of ISP AUPs. I highly doubt it rises to a criminal violation, but I know they've tried to make it so.
#13
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How do you do traffic inspection on 443 without causing invalid certificate security warnings? You can look at the destination addresses, sure. I'm not primarily an Apple guy, so dunno if FaceTime always goes through the same set of servers where they could block 443 to a certain IP range.
#14
formerly ThePinkUnicornShirtGuy
Join Date: Mar 2009
Location: Franklin, TN
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Posts: 418
Stop being a smart alec with the semantics. You are making a voice-call which also has video, you were in the wrong 100%.
Also, blocking SIP @ UDP 5060 would be the easier solution.
Also, blocking SIP @ UDP 5060 would be the easier solution.
Last edited by The BNA Gentleman; Jul 21, 2016 at 9:55 pm
#15
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I do wonder why GoGo doesn't block VOIP. It's not like it's that hard, or that multiple other ISPs don't do that very thing.