Advice on Dealing with Delta Terrible Service
Jul 14, 2016, 5:54 pm
#62
Join Date: Jul 2011
Location: MSP Mainly
Programs: Delta PM & 2.4M+ Miles - Bonvoy - Lifetime Titanium - DL AMEX Reserve
Posts: 267
Per OP's msg: "including a business breakfast on our last day before the flight." "As a result, I had to miss my business breakfast"
I sure hope this is "your" company and you used sky miles to defer costs. If I traveled on "business", I wouldn't use my miles for travel except maybe to upgrade.
I sure hope this is "your" company and you used sky miles to defer costs. If I traveled on "business", I wouldn't use my miles for travel except maybe to upgrade.
Jul 14, 2016, 7:40 pm
#63
Suspended
Join Date: Aug 2010
Location: DCA
Programs: UA US CO AA DL FL
Posts: 50,262
When the notice of change occurs <1 week before scheduled departure and involves a departure no more than 1 hour than originally scheduled. 5 Hours is less than 1 week.
Jul 14, 2016, 8:48 pm
#64
Join Date: Apr 2007
Location: USA
Programs: AAdvantage, MileagePlus, SkyMiles
Posts: 4,159
Definitely a tough crowd here. OP, I'm sorry you had to go through that. The amount of miles used is irrelevant and shouldn't be blamed on the OP. If you can, show us a screenshot of the DL email stating the earlier time, and hopefully DL will take care of you. Escalate if necessary.
Jul 15, 2016, 6:42 am
#65
Join Date: Apr 2005
Location: New York, western US
Programs: DM/3MM
Posts: 4,246
It could very well have just been a typo that resulted in an automated system sending out all the mails.
FWIW, on a flight from JNB -> ATL, it was originally scheduled at 19:55.
I got a mail in the afternoon warning me it was delayed until 7:55AM the next day, and all of the typical irrops UI showed up on the website.
I figured someone fat fingered the PM/AM part and called. But in this case, calling didn't help - it was 7:55AM in the system.
I ended up checking flight aware for the inbound, then decided to head to the airport anyways.
Sure enough, plane departed at 19:50 that day as scheduled.
FWIW, on a flight from JNB -> ATL, it was originally scheduled at 19:55.
I got a mail in the afternoon warning me it was delayed until 7:55AM the next day, and all of the typical irrops UI showed up on the website.
I figured someone fat fingered the PM/AM part and called. But in this case, calling didn't help - it was 7:55AM in the system.
I ended up checking flight aware for the inbound, then decided to head to the airport anyways.
Sure enough, plane departed at 19:50 that day as scheduled.
But most people don't do that, and believe what they receive.
Jul 15, 2016, 9:08 am
#66
FlyerTalk Evangelist
Join Date: May 2008
Location: CHA, MAN;
Programs: Delta DM 1 MM; Hz PC
Posts: 11,169
Jul 15, 2016, 10:26 am
#67
Join Date: Dec 2009
Location: RDU
Programs: DL DM+(segs)/MM, UA Ag, Hilton DM, Marriott Ti (life Pt), TSA Opt-out Platinum
Posts: 3,227
If you want people here to help you, post the email here (sans personal details) so we can see what kind of DL email it was (skd change, or ETD change or ?).
Jul 15, 2016, 11:19 am
#68
Join Date: Jan 2008
Location: KATL
Programs: DL DM/2MM
Posts: 2,034
Jul 15, 2016, 1:58 pm
#69
FlyerTalk Evangelist
Join Date: May 2008
Location: CHA, MAN;
Programs: Delta DM 1 MM; Hz PC
Posts: 11,169
Jul 15, 2016, 2:21 pm
#70
A FlyerTalk Posting Legend
Join Date: Sep 2009
Location: Minneapolis: DL DM charter 2.3MM
Programs: A3*Gold, SPG Plat, HyattDiamond, MarriottPP, LHW exAccess, ICI, Raffles Amb, NW PE MM, TWA Gold MM
Posts: 100,409
If the OP did OLCI for the outbound flight(s), a schedule change that was posted by then should have been immediately obvious on the itinerary unless the award tickets were booked as two one ways.
AFAIK we don't know the route, so the OP's missing the rescheduled flight time could have required an overnight stay and it's not obvious that DL would have paid for this.
AFAIK we don't know the route, so the OP's missing the rescheduled flight time could have required an overnight stay and it's not obvious that DL would have paid for this.
Jul 15, 2016, 2:28 pm
#71
FlyerTalk Evangelist
Join Date: Jun 2015
Location: Back in Reds Country (DAY/CVG). Previously: SEA & SAT.
Programs: DL PM 1MM, AA PLAT, UA Silver, Marriott Bonvoy Titanium
Posts: 10,348
Well the other thing is to focus on things that are irrelevant to the OP's question or position - in this case, many people focusing on how many miles OP used for the ticket. OP provided this information unnecessarily, yet although it has no bearing on the situation it has become a major focus of this thread. The only thing that matters is the email the OP received about the flight time and this causing OP to show up at the airport way earlier then expected, only to find out that the flight was departing at the time OP initially thought (or actually slightly delayed), and what could have led to this. How many miles OP paid has no bearing on what could have led to this situation or how OP can resolve the situation.
Jul 15, 2016, 4:31 pm
#72
A FlyerTalk Posting Legend
Join Date: Sep 2009
Location: Minneapolis: DL DM charter 2.3MM
Programs: A3*Gold, SPG Plat, HyattDiamond, MarriottPP, LHW exAccess, ICI, Raffles Amb, NW PE MM, TWA Gold MM
Posts: 100,409
Well the other thing is to focus on things that are irrelevant to the OP's question or position - in this case, many people focusing on how many miles OP used for the ticket. OP provided this information unnecessarily, yet although it has no bearing on the situation it has become a major focus of this thread. The only thing that matters is the email the OP received about the flight time and this causing OP to show up at the airport way earlier then expected, only to find out that the flight was departing at the time OP initially thought (or actually slightly delayed), and what could have led to this. How many miles OP paid has no bearing on what could have led to this situation or how OP can resolve the situation.
Jul 15, 2016, 5:02 pm
#73
Join Date: Jan 2004
Location: Louisville, KY, USA
Posts: 2,583
Sounds like a fair offer. I'd ask for 10,000 each but take 10,000.
Jul 15, 2016, 5:31 pm
#74
In memoriam, FlyerTalk Evangelist
Join Date: May 2005
Location: PIT
Programs: DM life is over 2MM PM now & NW MillionAir Wyndham Rewards Plat -Hotels.com Silver -Accor Silver
Posts: 15,408
. . . .First of all, I don't think anyone here was FOCUSING on the amount of miles. Yes, absolutely, it was discussed. Personally, I feel that a thread in a forum is like a conversation in a room of people. As soon something is mentioned, it's part of the conversation, and it's fair game to discuss.
Jul 15, 2016, 5:35 pm
#75
Suspended
Join Date: Nov 2010
Location: MEM
Programs: Starbucks Green Card
Posts: 5,431