Sep 24, 2019, 9:23 am
Last edit by: michab
The following website seems to allow you to preview the menu options ahead of time: http://cloud.o.delta.com/fltInfo
The Delta App lets you pre-select meals 7 days prior to departure. You may or may not receive an email around the same time (it's inconsistent whether you even receive an email). On the "MY TRIPS" tab, any eligible trip in the list will have a SELECT YOUR ENTREE button; this also appears if you tap on a trip and are viewing the individual trip details. The app is able to handle selections for multiple passengers traveling on the same record (i.e. you will be able to make selections on behalf of traveling companions)
Sample screenshot:
PRE-COVID: If you don't get the email, or only one of multiple passengers receives the email*, you can ask a phone or Twitter/FB agent for the choices, and they can make your selection up until T-24h (not all agents are sharp about this, so you may need to explain that you want to pre-order a regular meal, *not* one of the special vegetarian/Kosher meals etc. HUCA as needed) Nowadays it is unclear if agents can even still do this (or if just the average phone/chat agent does not know how to do so anymore)
*If this happens, double check that you have an email address (for each passenger) in the reservation. (But this can happen at random anyway even if you do have an email address listed.)
The Delta App lets you pre-select meals 7 days prior to departure. You may or may not receive an email around the same time (it's inconsistent whether you even receive an email). On the "MY TRIPS" tab, any eligible trip in the list will have a SELECT YOUR ENTREE button; this also appears if you tap on a trip and are viewing the individual trip details. The app is able to handle selections for multiple passengers traveling on the same record (i.e. you will be able to make selections on behalf of traveling companions)
Sample screenshot:
PRE-COVID: If you don't get the email, or only one of multiple passengers receives the email*, you can ask a phone or Twitter/FB agent for the choices, and they can make your selection up until T-24h (not all agents are sharp about this, so you may need to explain that you want to pre-order a regular meal, *not* one of the special vegetarian/Kosher meals etc. HUCA as needed) Nowadays it is unclear if agents can even still do this (or if just the average phone/chat agent does not know how to do so anymore)
*If this happens, double check that you have an email address (for each passenger) in the reservation. (But this can happen at random anyway even if you do have an email address listed.)
Pre-ordering Meals on Delta, the Definitive Thread
Apr 30, 2017, 9:12 am
#406
Join Date: Jul 2009
Location: IAH
Programs: Delta Platinum & 2MM, Marriott Lifetime TIT, Hertz Pres Club, IHG Gold, *A Gold
Posts: 1,253
Apr 30, 2017, 12:57 pm
#407
Join Date: Jan 2013
Location: MIA
Programs: Delta 1 Million Miler, Delta DM, Hilton Diamond, SPG Gold, Marriott Gold, Hertz President's Circle
Posts: 241
I did get the offer to pre-select a Japanese meal
on ATL-NRT in Delta One on April 29. I did not take them up on the offer, though, and simply selected my preferred meal onboard.
on ATL-NRT in Delta One on April 29. I did not take them up on the offer, though, and simply selected my preferred meal onboard.
Apr 30, 2017, 1:00 pm
#408
FlyerTalk Evangelist
Join Date: Sep 2003
Location: San Antonio
Programs: DL DM, Former AA EXP now AY Plat, AC 75K, NW Plat, Former CO Gold, Hilton Diamond, Marriott Titanium
Posts: 27,042
Thr Japanese meal is a special meal and thus has been selectable for years like any other special meal.
Apr 30, 2017, 1:34 pm
#409
Moderator: Hyatt; FlyerTalk Evangelist
Join Date: Jun 2015
Location: WAS
Programs: :rolleyes:, DL DM, Mlife Plat, Caesars Diam, Marriott Tit, UA Gold, Hyatt Glob, invol FT beta tester
Posts: 18,916
I've also been told by several FAs that it is the proper service procedure. Several times recently an FA has said something to the effect of "and since this is an even-numbered flight I will be taking orders from the front to the back..." so maybe there's been an effort to make it more consistent.
Apr 30, 2017, 8:27 pm
#410
FlyerTalk Evangelist
Join Date: Jun 2008
Programs: Formaldehyde Medallion DL DieMiles
Posts: 12,646
Sorry... just kidding. I was channeling some of the other FT folks who post here complaining about the ambience in FC.
FT does not permit commercial offerings, but I could suggest a business opportunity for a t-shirt-to-button-hole conversion kit involving a re-purposed paper clip.
May 25, 2017, 8:15 am
#412
Join Date: Feb 2013
Programs: Hilton Diamond
Posts: 4,250
Please report back on what compensation you get for this. If you have not been contacted, you should contact Delta. I think it is especially problematic to not at least announce the issue at the gate before pax board so that people who would prefer to try to switch have a chance to do so. They also should have had compensation worked out there and then, before boarding. This would have helped ease frustration.
I do not understand why they could not serve the D1 meals, unless perhaps there was an issue with oven space. I can think of reason at all to not stock the D1 drink cart.
I do not understand why they could not serve the D1 meals, unless perhaps there was an issue with oven space. I can think of reason at all to not stock the D1 drink cart.
I am responding a very long time after the fact because while I thought I had not gotten anything it turns out the Pilot was correct when he said they were working on compensation for everyone. I never followed up with Delta because a lot of time had passed. I didn't realize I had been given a $1K credit (which fortunately I just happened to notice on a rare look at the My Delta summary page and noticed it said I had a credit). So all in all Delta did realize it had failed and did follow through for compensation and I have to give them props for that.
Jun 18, 2017, 3:17 pm
#413
Join Date: May 2016
Location: ATL
Programs: Bonvoy Platinum Elite, DL PM (MM)
Posts: 70
So....
Now that this "test" has ended (almost a month by now) has there been any update with rolling out this program? (or is that too much to ask?)
Also, does Delta allow for meals to be selected and taken in the SkyClub ahead of flight? (JFK specifically if that makes a difference).
Now that this "test" has ended (almost a month by now) has there been any update with rolling out this program? (or is that too much to ask?)
Also, does Delta allow for meals to be selected and taken in the SkyClub ahead of flight? (JFK specifically if that makes a difference).
Jun 18, 2017, 3:54 pm
#414
Join Date: Sep 2006
Location: Santo Domingo, Dom. Rep. / Washington, DC
Programs: AA PPro/DL PLT, PPass, Marriott / Hilton Gold, JetBlue Mosaic, Hertz Presidents Circle, Amex Plat
Posts: 4,630
So....
Now that this "test" has ended (almost a month by now) has there been any update with rolling out this program? (or is that too much to ask?)
Also, does Delta allow for meals to be selected and taken in the SkyClub ahead of flight? (JFK specifically if that makes a difference).
Now that this "test" has ended (almost a month by now) has there been any update with rolling out this program? (or is that too much to ask?)
Also, does Delta allow for meals to be selected and taken in the SkyClub ahead of flight? (JFK specifically if that makes a difference).
Jun 19, 2017, 10:33 am
#415
Suspended
Join Date: Jun 2005
Programs: Delta Diamond, Marriott Ambassador & Lifetime Titanium, Hertz President's Circle, United Silver
Posts: 6,334
Personally, when flying business-class to Europe from the East Coast, I'd rather just get a meal voucher for say $70, which should be enough for dinner and two glasses of wine, at any airport restaurant upon check-in. Flights to say Manchester aren't long enough from New York to allow for adequate sleeping and consumption of dinner and breakfast. I flew HNL-SEA the other day. It took an hour for the meal and drinks (an enhanced "snack" of a burger or chicken salad -- the salad was good) to be served. The flight is only 5 hours and change. The lights were turned on and coffee service started 50 minutes out from landing. That left, at most, 3 hours to sleep.
Jun 19, 2017, 10:38 am
#416
Join Date: May 2015
Location: DCA
Programs: AA EXP, DL FO, Marriott Titanium
Posts: 6,712
Last year there was a trial where business-class passengers in ATL and JFK (maybe elsewhere, too) could order off a menu in the Sky Club. It didn't last long. While the menu offerings were different than the buffet the quality and service just wasn't there. This followed the paid menu offerings that JFK's Sky Club had for a year or so.
Personally, when flying business-class to Europe from the East Coast, I'd rather just get a meal voucher for say $70, which should be enough for dinner and two glasses of wine, at any airport restaurant upon check-in. Flights to say Manchester aren't long enough from New York to allow for adequate sleeping and consumption of dinner and breakfast. I flew HNL-SEA the other day. It took an hour for the meal and drinks (an enhanced "snack" of a burger or chicken salad -- the salad was good) to be served. The flight is only 5 hours and change. The lights were turned on and coffee service started 50 minutes out from landing. That left, at most, 3 hours to sleep.
Personally, when flying business-class to Europe from the East Coast, I'd rather just get a meal voucher for say $70, which should be enough for dinner and two glasses of wine, at any airport restaurant upon check-in. Flights to say Manchester aren't long enough from New York to allow for adequate sleeping and consumption of dinner and breakfast. I flew HNL-SEA the other day. It took an hour for the meal and drinks (an enhanced "snack" of a burger or chicken salad -- the salad was good) to be served. The flight is only 5 hours and change. The lights were turned on and coffee service started 50 minutes out from landing. That left, at most, 3 hours to sleep.
For JFK/BOS-EU flights, I'd be Ok with all meals being dine and rest, and only available upon request. Passengers could choose to opt out of their onboard meal in favor of a voucher for use in the airport.
Last edited by KDCAflyer; Jun 19, 2017 at 10:53 am
Jun 19, 2017, 11:12 am
#417
Join Date: Feb 2008
Programs: DL 4MM; DM
Posts: 1,397
I don't think you would be pleased with the dollar amount you would be offered for a voucher were DL to go that route. US airlines spend very little per passenger on food. Even in Business Class. I suspect the voucher amount would be closer to $20-30 in business (and that is most likely an overly generous 'guess-timate').
I couldn't find the current numbers--but here are the ones from 2014.
I couldn't find the current numbers--but here are the ones from 2014.
Jun 19, 2017, 11:45 am
#418
Suspended
Join Date: Jun 2005
Programs: Delta Diamond, Marriott Ambassador & Lifetime Titanium, Hertz President's Circle, United Silver
Posts: 6,334
I don't think you would be pleased with the dollar amount you would be offered for a voucher were DL to go that route. US airlines spend very little per passenger on food. Even in Business Class. I suspect the voucher amount would be closer to $20-30 in business (and that is most likely an overly generous 'guess-timate').
I couldn't find the current numbers--but here are the ones from 2014.
I couldn't find the current numbers--but here are the ones from 2014.
My guess is the average business-class passenger has three glasses of wine in-flight. Some obviously drink more, others drink far less or none.
Jun 20, 2017, 7:35 am
#419
Join Date: Mar 2010
Programs: DL PM, Bonvoy Gold
Posts: 8,414
You have got to be kidding. I'm not saying DL is amazing, but you are comparing one of the most highly processed food products available to what DL serves on board in their premium cabins. In your salad example McDonalds is (well, have not eaten there in years, so there's my disclaimer) a pile of iceberg lettuce and processed chicken product reshaped into a breast. In D1 Delta serves real pieces of meat with cooked veggies, fresh salads with a variety of lettuces, etc.
Last edited by jdrtravel; Jun 20, 2017 at 7:41 am
Jun 20, 2017, 8:32 am
#420
Join Date: Aug 2005
Location: Brooklyn
Programs: Delta Diamond, Bonvoy something good; sometimes other things too
Posts: 5,050
So....
Now that this "test" has ended (almost a month by now) has there been any update with rolling out this program? (or is that too much to ask?)
Also, does Delta allow for meals to be selected and taken in the SkyClub ahead of flight? (JFK specifically if that makes a difference).
Now that this "test" has ended (almost a month by now) has there been any update with rolling out this program? (or is that too much to ask?)
Also, does Delta allow for meals to be selected and taken in the SkyClub ahead of flight? (JFK specifically if that makes a difference).