Delta/KLM to codeshare with Jet Airways (9W) to/from India
#151
Suspended
Join Date: Sep 2016
Posts: 10
A quick look at DL.com shows 'multiple cabins' in every returned itinerary for pretty much anything involving Jet, so it looks like you probably should have looked at each flight more closely in the itinerary you selected. Your same itinerary with the BOM-AMS leg in business surely would have priced higher. Sorry, but I think this is user error.
I assume DL can market it this way because the majority of the legs did indeed book into business/first, but I could be wrong.
Anyways, can you cancel risk-free if you just booked this using the 24 hour rule?
https://www.delta.com/content/www/en...cellation.html
I assume DL can market it this way because the majority of the legs did indeed book into business/first, but I could be wrong.
Anyways, can you cancel risk-free if you just booked this using the 24 hour rule?
https://www.delta.com/content/www/en...cellation.html
Its been a couple weeks. Since the 9W leg is in Y doesn't that mean its fully refundable? Would it be possible to get DL to rebook that leg in J?
Since the first flight is in Y, does this mean I won't have lounge access or priority check in in BOM? Or is it based on what the most significant flight is?
#152
FlyerTalk Evangelist
Join Date: Sep 2003
Location: San Antonio
Programs: DL DM, Former AA EXP now AY Plat, AC 75K, NW Plat, Former CO Gold, Hilton Diamond, Marriott Titanium
Posts: 26,957
Its been a couple weeks. Since the 9W leg is in Y doesn't that mean its fully refundable? Would it be possible to get DL to rebook that leg in J?
Since the first flight is in Y, does this mean I won't have lounge access or priority check in in BOM? Or is it based on what the most significant flight is?
Since the first flight is in Y, does this mean I won't have lounge access or priority check in in BOM? Or is it based on what the most significant flight is?
#153
Suspended
Join Date: Sep 2016
Posts: 10
CORRECT. Unless have status no access in BOM. Also the fare rules, not booking class governs refumdibility. The most restrictive gare rule on the ticket prevail if more then one. All DL tickets though are eligible for risk free cancellation till midnight day after purchase.
#154
FlyerTalk Evangelist
Join Date: Apr 2009
Location: India
Programs: Bonvoy Lifetime Titanium, IHG Plat, HH Gold, Trident Plat, DL Diamond, AI Maharajah
Posts: 29,598
#155
Join Date: May 2012
Location: YYZ
Programs: DL PM, TK Black, AA dirt
Posts: 194
9W flights in AMS are handled by KL staff, many of whom are extremely disinterested in their jobs, are unhelpful and etc. When I fly KL, I encounter none of the issues I've had flying on 9W, from AMS to YYZ, just a couple of days ago (seat assignment issues, nitpicking on an extra kilo of luggage and demands to move things to another piece, etc).
Annoyingly enough, being a Delta PM means nothing, as they are not SkyTeam, yet Delta sells tickets on their metal - go figure. I may try it again in J, but in Y I think I'll pass...
Annoyingly enough, being a Delta PM means nothing, as they are not SkyTeam, yet Delta sells tickets on their metal - go figure. I may try it again in J, but in Y I think I'll pass...
#157
FlyerTalk Evangelist
Join Date: Apr 2009
Location: India
Programs: Bonvoy Lifetime Titanium, IHG Plat, HH Gold, Trident Plat, DL Diamond, AI Maharajah
Posts: 29,598
i agree....this is most frustrating....i gave up on 9w many years ago & their codeshare agreement with dl was the only reason i started flying them again....
#158
Join Date: Sep 2013
Location: NYC, DAB
Posts: 254
I am flying DL/9W DAB-ATL-AMS-BOM in J and I am curious as to the lounge situation in AMS. The 9W website states they use the KLM Crown Lounge, but I have read reports of them using a contract or the BA lounge. Any recent experiences? Not that the Crown Lounge is terribly exciting, but I want to know what to expect while in AMS.
#159
Join Date: Jul 2010
Posts: 1,151
I am flying DL/9W DAB-ATL-AMS-BOM in J and I am curious as to the lounge situation in AMS. The 9W website states they use the KLM Crown Lounge, but I have read reports of them using a contract or the BA lounge. Any recent experiences? Not that the Crown Lounge is terribly exciting, but I want to know what to expect while in AMS.
#160
Join Date: Dec 2002
Location: Washington, DC, Chapel Hill, NC (RDU)
Programs: DL Plat (won't hit DM again) 2MM (2.5), HH Gold, PC Gold, Hyatt Plat
Posts: 5,624
Spring 2016, crown lounge, although the 9W site mentioned another. But if you arrive in AMS early, you can't get a 9W boarding pass as their transfer desk hasn't opened yet. So you DL pass for the 9W flight worked for me at the KLM lounge.
#161
FlyerTalk Evangelist
Join Date: Apr 2009
Location: India
Programs: Bonvoy Lifetime Titanium, IHG Plat, HH Gold, Trident Plat, DL Diamond, AI Maharajah
Posts: 29,598
I am flying DL/9W DAB-ATL-AMS-BOM in J and I am curious as to the lounge situation in AMS. The 9W website states they use the KLM Crown Lounge, but I have read reports of them using a contract or the BA lounge. Any recent experiences? Not that the Crown Lounge is terribly exciting, but I want to know what to expect while in AMS.
#163
Join Date: May 2007
Location: Seattle area
Programs: Peasant at large
Posts: 595
Sharing my experience on a recent BLR-AMS-SEA route where BLR-AMS was DL ticketed (M fare both legs) but operated by 9W. In a nutshell, I would not fly 9W on codeshare again unless there was absolute no other reasonable option. Reasonable includes 50% longer route and >6hr layovers in SIN or KUL. Will fly 9W on 9W stock if it was paid C.
First, no advanced seat selection. Ok, 9W policy, I get it and am ok with it (every carrier can set their own policy). However, not being able to check on my itinerary on jetairways.com after the tickets were issued was a warning I should have paid more attention to. Reject message was that 9W does not allow itinerary management on their site for a PNR ticketed by another carrier. This means, DL status wouldn't have mattered. At the check-in threshold, same rejection message so no online check-in hence no seat selection. Top that off, BLR airport needs proof of travel for that time window to get into the airport. Showing your itinerary may or may not get you in depending on the person at the entrance. Can't use the self check-in booths outside the airport either, again because it was DL ticketed.
Found my way inside with help from external 9W booth but agent would not check me in until 3hrs from departure time citing security check requirements and nobody could do the security check now. I was there about 6 hours early due to meetings completing sooner than expected and figured I could grab a drink and dinner at the airport, no luck unless you want to head back out or hit the coffee place (some starbucks equivalent). Eventually, at check-in time, the exact same crew that told me nobody was available for the check security were manning the passport/visa check lines and put a sticker on my (US) passport indicating my travel docs were in order.
Checked in, aisle seat (thankfully), 6 rows from the tail (A333). Asked about bulkhead, wing or anything closer to the front (bumpy tail rides make me nauseous), told there was nothing and basically waved me away. Boarded, took a walk just before door closed and found lots of open seats (aisle, window, middle) in the mid section with at least 2 rows in the middle column that were completely empty. Guess the agent just didn't want to deal with a seat change.
Plane and service were generally ok, about the same as other carriers, though IFE touchscreen wasn't very responsive (no big deal for me). Only vegetarian options left both times by the time they got to me so not so great for food experience. The airport and online experience makes 9W on DL codeshare really undesirable . Also, it's been just over a week and flight still not posted to my DL account.
First, no advanced seat selection. Ok, 9W policy, I get it and am ok with it (every carrier can set their own policy). However, not being able to check on my itinerary on jetairways.com after the tickets were issued was a warning I should have paid more attention to. Reject message was that 9W does not allow itinerary management on their site for a PNR ticketed by another carrier. This means, DL status wouldn't have mattered. At the check-in threshold, same rejection message so no online check-in hence no seat selection. Top that off, BLR airport needs proof of travel for that time window to get into the airport. Showing your itinerary may or may not get you in depending on the person at the entrance. Can't use the self check-in booths outside the airport either, again because it was DL ticketed.
Found my way inside with help from external 9W booth but agent would not check me in until 3hrs from departure time citing security check requirements and nobody could do the security check now. I was there about 6 hours early due to meetings completing sooner than expected and figured I could grab a drink and dinner at the airport, no luck unless you want to head back out or hit the coffee place (some starbucks equivalent). Eventually, at check-in time, the exact same crew that told me nobody was available for the check security were manning the passport/visa check lines and put a sticker on my (US) passport indicating my travel docs were in order.
Checked in, aisle seat (thankfully), 6 rows from the tail (A333). Asked about bulkhead, wing or anything closer to the front (bumpy tail rides make me nauseous), told there was nothing and basically waved me away. Boarded, took a walk just before door closed and found lots of open seats (aisle, window, middle) in the mid section with at least 2 rows in the middle column that were completely empty. Guess the agent just didn't want to deal with a seat change.
Plane and service were generally ok, about the same as other carriers, though IFE touchscreen wasn't very responsive (no big deal for me). Only vegetarian options left both times by the time they got to me so not so great for food experience. The airport and online experience makes 9W on DL codeshare really undesirable . Also, it's been just over a week and flight still not posted to my DL account.
#164
Join Date: Oct 2017
Programs: DL Plat
Posts: 352
similar experience, thought JVs were supposed to metal neutral too
though I have found that 9W agents let me use priority check in by showing my DL status card...but not having preferred (or any seats) seats, priority security, lounge access, etc are non starters. sadly, AF is switching BOM-CDG to Joon service.
though I have found that 9W agents let me use priority check in by showing my DL status card...but not having preferred (or any seats) seats, priority security, lounge access, etc are non starters. sadly, AF is switching BOM-CDG to Joon service.
#165
FlyerTalk Evangelist
Join Date: Sep 2003
Location: San Antonio
Programs: DL DM, Former AA EXP now AY Plat, AC 75K, NW Plat, Former CO Gold, Hilton Diamond, Marriott Titanium
Posts: 26,957
similar experience, thought JVs were supposed to metal neutral too
though I have found that 9W agents let me use priority check in by showing my DL status card...but not having preferred (or any seats) seats, priority security, lounge access, etc are non starters. sadly, AF is switching BOM-CDG to Joon service.
though I have found that 9W agents let me use priority check in by showing my DL status card...but not having preferred (or any seats) seats, priority security, lounge access, etc are non starters. sadly, AF is switching BOM-CDG to Joon service.